tantanoid Posted May 7, 2021 Share Posted May 7, 2021 I want to bring this issue to the attention of developers and other players as currently anyone is at risk of getting permanently banned without them doing anything malicious. TLDR: I haven't violated the EULA at any point, yet I am about to be permanently banned by the automated anti-cheat system. Support is just going in circles without really doing anything to address the issue. Longer version: I get suspended due to "instances of abnormal results and/or activity". No evidence is provided. I let Support know that I have not violated the EULA in any way and that there are no hardware issues with my PC. My suspension is lifted. I get suspended the second time due to "instances of abnormal results and/or activity". No evidence is provided. I provide extensive evidence that I have not violated the EULA in any way and that there are no hardware issues with my PC. My suspension is lifted. I am told to stop running "cheating software" or I will be banned for good. No evidence of "cheating software" is provided. I explain that without concrete information on what on my PC could be erroneously identified as "cheating software" there's no way for me to make sure it doesn't trigger the bug in the anti-cheat system and be flagged as such. I am told to run the tests that I already ran twice even though they didn't find anything previously. Since I still don't know what triggered the anti-cheat system and apparently there's no effort on part of DIGITAL EXTREMES to identify and fix what's causing the false positive I'm left with two choices: 1. Try to play again and probably get permanently banned for no fault of my own 2. Never play again Link to comment Share on other sites More sharing options...
Torghul Posted May 7, 2021 Share Posted May 7, 2021 Using any RGB Software? Thermaltake RGB Plus triggers some Anti-Cheats. Link to comment Share on other sites More sharing options...
tantanoid Posted May 7, 2021 Author Share Posted May 7, 2021 11 minutes ago, Torghul said: Using any RGB Software? No, but keep these coming. We need to gather as much information as possible to help the developers identify and fix these issues. Link to comment Share on other sites More sharing options...
Hobie-wan Posted May 8, 2021 Share Posted May 8, 2021 It'd probably be a lot easier if you provide a list of either the processes or details tabs from task manager. Link to comment Share on other sites More sharing options...
-Augustus- Posted May 8, 2021 Share Posted May 8, 2021 19 minutes ago, Hobie-wan said: It'd probably be a lot easier if you provide a list of either the processes or details tabs from task manager. This. Without a full tasklist dump of all processes and services running along with WF, nobody is going to be able to give you useful feedback here. But I'll ignore my own point to ask if you're running anything like ReShade, which is often used for completely benign reasons but is also going to get flagged because WF anti-cheat has no way to know what you're actually doing with it. Link to comment Share on other sites More sharing options...
tantanoid Posted May 8, 2021 Author Share Posted May 8, 2021 Here's a list of processes that might have been running at the times my account was suspended: Spoiler AcrobatNotificationClient acrotray.exe AdobeCollabSync.exe amdfendrsr.exe amdow.exe AMDRSServ.exe AMDRSSrcExt.exe ApplicationFrameHost.exe armsvc.exe atieclxx.exe atiesrxx.exe audiodg.exe Calculator.exe chrome.exe cmd.exe cncmd.exe Code.exe CodeHelper.exe CompPkgSrv.exe conhost.exe csrss.exe ctfmon.exe dasHost.exe devenv.exe Discord.exe DLDPHCM.exe DLDPHSTS.exe DLDPHSUP.exe dllhost.exe dlp4db.exe dwm.exe EXCEL.EXE explorer.exe FileCoAuth.exe firefox.exe FNPLicensingService.exe fontdrvhost.exe GamingServices.exe GamingServicesNet.exe GpVpnApp.exe id_bglaunch.exe id_service.exe id_tray.exe jhi_service.exe jusched.exe LCore.exe LockApp.exe LogiRegistryService.exe LsaIso.exe lsass.exe Microsoft.Alm.Shared.Remo Microsoft.Azure.Cosmos.Co Microsoft.Azure.Cosmos.Em Microsoft.Azure.Cosmos.Ga Microsoft.Azure.Cosmos.Ma Microsoft.Azure.Cosmos.Se Microsoft.Management.Serv Microsoft.Photos.exe Microsoft.ServiceHub.Cont msedge.exe MSIAfterburner.exe MsMpEng.exe MsSense.exe nahimicNotifSys.exe NahimicService.exe NisSrv.exe notepad++.exe NovabenchService.exe OfficeClickToRun.exe OmniSharp.exe OneDrive.exe ONENOTE.EXE ONENOTEM.EXE OpenConsole.exe OriginWebHelperService.ex PaintDotNet.exe PerfWatson2.exe ProcessGovernor.exe ProcessLasso.exe pwsh.exe QualysAgent.exe RadeonSoftware.exe RtkAudUService64.exe rundll32.exe RuntimeBroker.exe rzls.exe SearchApp.exe SearchFilterHost.exe SearchIndexer.exe SearchProtocolHost.exe SecurityHealthService.exe SecurityHealthSystray.exe SenseCE.exe SenseIR.exe SenseNdr.exe Server.exe ServiceHub.Host.CLR.x86.e ServiceHub.IdentityHost.e ServiceHub.RoslynCodeAnal ServiceHub.SettingsHost.e ServiceHub.TestWindowStor ServiceHub.ThreadedWaitDi ServiceHub.VSDetouredHost services.exe SettingSyncHost.exe SgrmBroker.exe ShellExperienceHost.exe sihost.exe Skype.exe smartscreen.exe smss.exe software_reporter_tool.ex spoolsv.exe sqlservr.exe sqlwriter.exe Ssms.exe StartMenuExperienceHost.e svchost.exe SystemSettings.exe SystemSettingsBroker.exe taskhostw.exe tasklist.exe Taskmgr.exe Teams.exe TeamViewer_Service.exe TeraCopyService.exe TextInputHost.exe TGitCache.exe TiWorker.exe TOTALCMD.EXE TrustedInstaller.exe UserOOBEBroker.exe VISIO.EXE vsls-agent.exe vstest.console.exe WindowsTerminal.exe wininit.exe winlogon.exe WinStore.App.exe WINWORD.EXE wlanext.exe WmiPrvSE.exe WUDFHost.exe XtuService.exe YourPhone.exe Link to comment Share on other sites More sharing options...
Torghul Posted May 8, 2021 Share Posted May 8, 2021 NahimicService.exe, i assume you're using a MSI Motherboard? If I remember correctly, some time ago a friend of mine MSI Audio Drivers crashed and triggered all kinds of stuff on his PC. Edit: Do you have Audio Drivers that come with Software similar to ASUS's Sonic Radar? I remember older versions of that Software triggering all kinds of Anti Cheat. Link to comment Share on other sites More sharing options...
Hobie-wan Posted May 8, 2021 Share Posted May 8, 2021 Perhaps Process Lasso? Never heard of it before, but didn't take long to find this on the maker's forum. https://community.bitsum.com/forum/index.php?topic=8534.0 Link to comment Share on other sites More sharing options...
Orokin Posted May 8, 2021 Share Posted May 8, 2021 Do not use any program that optimizes/clears/touches memory of other programs. Link to comment Share on other sites More sharing options...
tantanoid Posted May 9, 2021 Author Share Posted May 9, 2021 8 hours ago, Torghul said: NahimicService.exe, i assume you're using a MSI Motherboard? If I remember correctly, some time ago a friend of mine MSI Audio Drivers crashed and triggered all kinds of stuff on his PC. Edit: Do you have Audio Drivers that come with Software similar to ASUS's Sonic Radar? I remember older versions of that Software triggering all kinds of Anti Cheat. I do have an MSI motherboard, but I don't have any software other than the basic drivers. 2 hours ago, Hobie-wan said: Perhaps Process Lasso? Never heard of it before, but didn't take long to find this on the maker's forum. https://community.bitsum.com/forum/index.php?topic=8534.0 Could be, even though it only changes the process priority. Would be nice if it was whitelisted. Link to comment Share on other sites More sharing options...
Hobie-wan Posted May 9, 2021 Share Posted May 9, 2021 4 minutes ago, tantanoid said: Could be, even though it only changes the process priority. Would be nice if it was whitelisted. Sure, but I'd imagine that if only process tampering is being looked for, that's a definite candidate. So while unfortunate, it would be something you installed that might look suspicious and is something you did. I'd never heard of the utility before and I'm sure I'm not the only one, including game and other software creators. Link to comment Share on other sites More sharing options...
tantanoid Posted May 9, 2021 Author Share Posted May 9, 2021 3 minutes ago, Hobie-wan said: Sure, but I'd imagine that if only process tampering is being looked for, that's a definite candidate. So while unfortunate, it would be something you installed that might look suspicious and is something you did. I'd never heard of the utility before and I'm sure I'm not the only one, including game and other software creators. It's just strange that I would be suspended for this a month ago, yet I used this since the start. AFAIK I haven't installed anything new on my PC this year. Link to comment Share on other sites More sharing options...
Hobie-wan Posted May 9, 2021 Share Posted May 9, 2021 I mean it could be something else. That was just something that I wasn't familiar with that jumped out at me. Link to comment Share on other sites More sharing options...
tantanoid Posted May 13, 2021 Author Share Posted May 13, 2021 Update: Support said that none of the processes in the list triggered the anti-cheat system. So again, I'm left with no clue what did and how to avoid it in the future. Link to comment Share on other sites More sharing options...
sam686 Posted May 14, 2021 Share Posted May 14, 2021 That "abnormal results" can be a hint for a possible game glitch/bug. A topic from a year ago: https://forums.warframe.com/topic/1153502-endless-endo-bug-in-railjack/ There can be other possible more recent bugs that can cause excessive amount of 1 or more items. With insufficient information and not able to see our own results history of up to a few days, we are left with just guessing with little to no information. Link to comment Share on other sites More sharing options...
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