I NEED HELP

[Featherbain]

Hello, I am a player from PCwarframe. The 4300 platinum that I recharged has not arrived, and my e-mail has received a receipt. I applied for customer service, but the customer service only sent me one content: {{dc.autoresponder_for_billing_tickets}}. Then I replied, there is no follow-up🤕

[Featherbain]

The content of my reply has a screenshot of my transaction and a screenshot of the order number

[Lazarow]

You should send them a ticket via the website support system, I dont think emailing them is effective

Support page: https://digitalextremes.zendesk.com/hc/en-us

[Featherbain]

I have done this too

[Letter13]

You will need to wait for DE Customer Support to respond. We on the forums cannot assist you with regards to issues with purchasing platinum.