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PS4 to PS5 invites not working

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I'm on PS5 and my friend is on PS4, we've been trying to play together all evening.  If he invites me, it seems to act like it's loading, but it just stays like that forever and I can't do anything except close the game and restart.  If I try to invite him, it just fails.  We've even tried setting our matchmaking to "friends only" and joining the other person, but the same thing occurs.

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