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RESOLVED! PSA: Website Purchases Not Appearing in Inventory


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Posted (edited)

Hey Tenno,

Support has received reports that purchases made today through our website have not been appearing in your inventories. You’re entitled to the items you’ve purchased, and we'll make sure they arrive in your accounts!

There is a communication error between our servers and our payment provider. We’re working right now to have that resolved. Once communication is back online, we’ll let you know right away what the next steps are to get your purchases in your inventories.

I will keep you posted in this thread!

Edited by [DE]Rebecca
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We've disabled credit card and PayPal payment options at warframe.com until we can restore communication with our payment provider and correct the current delayed transactions.

We’ve also confirmed that Steam, GPay, AmazonPay, and KarmaKoin are unaffected by this issue! Tenno who make purchases through those avenues will see their items correctly appear in their inventories.

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Posted (edited)

Same issue with purchased gifts. Its been in the game for about a week now and support seems to not give it much thought, sadly.


I've given several gifts to people I know personally, and they never received it, same with me receiving the gifts they sent, its only the first gift, if they send another then the second and every gift after that goes trough normally

 

Edit: Clarification

Edited by UnmaskedBoi
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Thank you Helen, I appreciate your getting back to me so quickly. Also, thank you for letting me know what was going on. I look forward to resolving this issue.

Sincerely, Lionroars

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Posted (edited)

I bought 1000 plat with 75% daily reward discount via Steam and I haven't received the platinum yet. That was more than 10 hours ago. Hopefully they come in my account in the next 2 days..

Edited by Yakitory
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  • [DE]Rebecca changed the title to RESOLVED! PSA: Website Purchases Not Appearing in Inventory
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