(PSN)Sasu666 Posted August 6, 2021 Share Posted August 6, 2021 Hey all, I've been waiting for a response to my support ticket for 17days now. Is this a normal timeframe? The website looks as if it's not used anymore & wondering what I should do going forward. Link to comment Share on other sites More sharing options...
Nojjkie Posted August 6, 2021 Share Posted August 6, 2021 I was waiting for response got 1 message to respond questions to get my email change, I responded to all questions and now i'm waiting for a message again for days, internet explorer respond faster than this support Link to comment Share on other sites More sharing options...
Leyvonne Posted August 6, 2021 Share Posted August 6, 2021 2 minutes ago, (PSN)Sasu666 said: I've been waiting for a response to my support ticket for 17days now. Is this a normal timeframe? Sometimes it is less, sometimes more. Depends a lot on your issue and how many tickets they have in front of yours. 3 minutes ago, (PSN)Sasu666 said: The website looks as if it's not used anymore & wondering what I should do going forward. Which website would that be? Link to comment Share on other sites More sharing options...
(PSN)Sasu666 Posted August 6, 2021 Author Share Posted August 6, 2021 Just the main support website, looks kinda old lol. pretty sure its registered to a staff member that might not even work anymore. as his last view of forums was January. Guess just keep waiting thanks for the reply though. Link to comment Share on other sites More sharing options...
Rebuilding... Posted August 6, 2021 Share Posted August 6, 2021 Yeah but what site was it exactly? If you didn't send it through the Support site in the footer it wasn't the right site. Link to comment Share on other sites More sharing options...
(PSN)Sasu666 Posted August 6, 2021 Author Share Posted August 6, 2021 yep it was through the bottom link. Link to comment Share on other sites More sharing options...
(PSN)Sasu666 Posted August 6, 2021 Author Share Posted August 6, 2021 I feel that, also need an email change have all the evidence etc. But such slow response times. Link to comment Share on other sites More sharing options...
NovusNova Posted August 6, 2021 Share Posted August 6, 2021 43 minutes ago, Nojjkie said: I was waiting for response got 1 message to respond questions to get my email change, I responded to all questions and now i'm waiting for a message again for days, internet explorer respond faster than this support Are you unable to change your email address through the account management page? https://digitalextremes.zendesk.com/hc/en-us/articles/203532154--How-can-I-change-my-email-address- 16 minutes ago, (PSN)Sasu666 said: I feel that, also need an email change have all the evidence etc. But such slow response times. Don't think console accounts use email addresses. From the above support article: "Since your email address is not collected to create your Console account, this is a Management Tool available only for PC players." Link to comment Share on other sites More sharing options...
(PSN)Sasu666 Posted August 6, 2021 Author Share Posted August 6, 2021 nah had to use my psn to do a support ticket for my PC account, as cant reset password its stuck to my old dead email >< Link to comment Share on other sites More sharing options...
Nojjkie Posted August 6, 2021 Share Posted August 6, 2021 3 minutes ago, NovusNova said: Are you unable to change your email address through the account management page? https://digitalextremes.zendesk.com/hc/en-us/articles/203532154--How-can-I-change-my-email-address- Don't think console accounts use email addresses. From the above support article: "Since your email address is not collected to create your Console account, this is a Management Tool available only for PC players." i have lost that email over a year ago and google support wont do anything tried to recover that email but it wasnt worth it and i want to come back to warframe but i see i need email confirmation from that email that i don't have access no more, warframe is the only one account left with that old email Link to comment Share on other sites More sharing options...
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(PSN)Sasu666
Hey all,
I've been waiting for a response to my support ticket for 17days now. Is this a normal timeframe?
The website looks as if it's not used anymore & wondering what I should do going forward.
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