(FIXED) PSA: Investigating Server Issues in the South-East Asia Region

[ItsYaBoiGlenn]

49 minutes ago, (PSN)JurgeChronicles said:

I think the servers are still tipsy. I have good enough net but the game would have trouble in keeping connection with the servers. Like, I would get the red text "network not responding" and the way I need to fix is by turning off and on my wifi connection on the PS4. 

I don't know if it's a bug now cause the "network not responding" would appear mid game and it would persist until I lose everything.... 

What's your ISP?

[(PSN)JurgeChronicles]

6 minutes ago, ItsYaBoiGlenn said:

What's your ISP?

PLDT. 

[(PSN)Iz-myth]

able to log in but whenever I play multi its just "network not responding"
even after finishing a mission I dont get the loots, affinity, and rewards

 

[TiltedWolfKid]

it seems to be back after a week or so of working fine :/

[TiltedWolfKid]

10 minutes ago, TiltedWolfKid said:

it seems to be back after a week or so of working fine :/

a few more details about what i'm experiencing-

- couple of days ago I started getting this network not responding notification from time to time. mostly when i'm on multiplayer. 

-also noticeable delay even when i'm just in my orbiter. 

-just today, whenever i'm on multiplayer, the game would randomly freeze, and then after a couple of seconds, it's host migrating, with me the only person left on the squad. 

-also, logging in seems to be a pain in the ass. getting the old network not responding and would need several tries before being able to log in. 

 

So, anyone else having the same experience? guess PLDT just let us have the New War experience then the holiday break and then it's back again :/

[ItsYaBoiGlenn]

20 minutes ago, TiltedWolfKid said:

a few more details about what i'm experiencing-

- couple of days ago I started getting this network not responding notification from time to time. mostly when i'm on multiplayer. 

-also noticeable delay even when i'm just in my orbiter. 

-just today, whenever i'm on multiplayer, the game would randomly freeze, and then after a couple of seconds, it's host migrating, with me the only person left on the squad. 

-also, logging in seems to be a pain in the ass. getting the old network not responding and would need several tries before being able to log in. 

 

So, anyone else having the same experience? guess PLDT just let us have the New War experience then the holiday break and then it's back again :/

I'm having the same experience, I can't even do party with randoms or my clanmates.

[(PSN)JurgeChronicles]

1 hour ago, TiltedWolfKid said:

a few more details about what i'm experiencing-

- couple of days ago I started getting this network not responding notification from time to time. mostly when i'm on multiplayer. 

-also noticeable delay even when i'm just in my orbiter. 

-just today, whenever i'm on multiplayer, the game would randomly freeze, and then after a couple of seconds, it's host migrating, with me the only person left on the squad. 

-also, logging in seems to be a pain in the ass. getting the old network not responding and would need several tries before being able to log in. 

 

So, anyone else having the same experience? guess PLDT just let us have the New War experience then the holiday break and then it's back again :/

Yes. This is exactly the problem.

Edit: I gave myself a little test to see if it would try to fix itself, but gave it about 15mins and boy oh boy it did not. Really needed to manually turn off and on the wifi on the ps4 to do so. 

[Exione]

This was posted by PLDT awhile ago confirming my theory that it is the ISP's fault and not Warframe. And, as per sources, all of our ISPs in the Philippines rely on PLDT's submarine lines which could also affect their connection:

[(PSN)JurgeChronicles]

On 2021-12-27 at 2:28 PM, Exione said:

This was posted by PLDT awhile ago confirming my theory that it is the ISP's fault and not Warframe. And, as per sources, all of our ISPs in the Philippines rely on PLDT's submarine lines which could also affect their connection:

Damn. Some fishes nibbled on some cables or something lmao. 

[ItsYaBoiGlenn]

I have tested other online games (Rainbow Six Siege, CSGO, Valorant, even Dark Souls 3 PvP, etc.) with PLDT and there are is NO lag or any internet connection issue at all. Warframe is the only online game in my game library that has an issue and "Network not Responding" occurs very often as well. I can't even play with a premade and a random squad.

[Dragyon]

My issues have escalated from the "Network Not Responding" to outright getting kicked out of the game without warning. Sometimes it will tell me the game lost connection and logged out. Other times it will just log out. I have also had instances where I finished a mission, the game starts playing the loading icon and saying updating account information with a countdown which repeats 5 - 6 times as I see people chatting in the chat box behind the black transparent overlay. 

 

Edit: Forgot to mention the crazy lag I see when in a mission where my ping is 100ms. I will either spawn into a mission solo or join a mission with lag. No lag warning just the game network lags so enemies and allies teleporting all over the place. If I try NA servers I basically queue solo. 

[Ben923]

On 2021-12-27 at 12:08 PM, TiltedWolfKid said:

a few more details about what i'm experiencing-

- couple of days ago I started getting this network not responding notification from time to time. mostly when i'm on multiplayer. 

-also noticeable delay even when i'm just in my orbiter. 

-just today, whenever i'm on multiplayer, the game would randomly freeze, and then after a couple of seconds, it's host migrating, with me the only person left on the squad. 

-also, logging in seems to be a pain in the ass. getting the old network not responding and would need several tries before being able to log in. 

 

So, anyone else having the same experience? guess PLDT just let us have the New War experience then the holiday break and then it's back again :/

I am facing the same issue as yours.

 

[(PSN)bjeanyeap]

On 2021-12-06 at 11:12 PM, [DE]Zach said:

Hey Tenno,

We are investigating issues regarding login in the South-East Asia region. Thank you to those who sent in reports.

We are working on a fix to re-establish connections to our Tenno in the affected areas, and we will update you here with the most current information!

If you are having login issues, please contact our support with your logs! You can find your logs by following these instructions: https://digitalextremes.zendesk.com/hc/en-us/articles/200182250-What-information-should-I-give-when-submitting-a-ticket-

Sorry for the inconvenience!

EDIT 12/6/2021 @ 10:44am ET: We have narrowed it down to a specific ISP issue and are monitoring if this is something we can fix on our end. It is possible the specific ISP will need to provide fixes.

EDIT 12/8/2021 @ 9:03am ET: The issue has been fixed. If you are still unable to login please contact our support.

EDIT 12/9/2021 @ 3:12pm ET: The issue has resurfaced. We are investigating and checking if this is something we can fix on our end, but is possible it needs to be fixed by the specific ISP akin to last time!

EDIT 12/13/2021 @ 9:08am ET: According to reports, the issue has been fixed. If you had purchased a booster and was unable to use it during this time, please contact our support with the details.

EDIT 12/13/2021 @ 12:41pm ET: It appears the issue is back. Again, we will investigate what we can do but the issue may need to be fixed by the aforementioned ISPs. Sorry Tenno. <3 

EDIT 12/17/2021 @ 11:06am ET: Again, the issue seems to have resolved itself. Please send us a ticket to our support team if you are still experiencing login issues!

 

[(PSN)bjeanyeap]

My PS4 still receiving " network not responding " for almost 1week now. Very frustrating.Pls help how to solve this problem.Being playing for almost 4 years. This problem only occurred recently.

[Schia5]

Yep, it's back.  Long time on launcher checking for updates, stopped and went on VPN, launcher completed check fast.

[KamikazeDan1]

Looks like this is happening in Aus / Oceania again. But i can't work out how to send a ticket as when i try it says please go check <things>. Downdetector says thousands of reports of its been broken for at least 6 hours on the last day of prime Resurgence last chance week 1. 

 

[La6yrinth]

33 minutes ago, KamikazeDan1 said:

Looks like this is happening in Aus / Oceania again. But i can't work out how to send a ticket as when i try it says please go check <things>. Downdetector says thousands of reports of its been broken for at least 6 hours on the last day of prime Resurgence last chance week 1. 

 

Yep, two of us having issues. Can confirm, this is happening again.

[(NSW)ArvinZupreme]

39 minutes ago, KamikazeDan1 said:

Looks like this is happening in Aus / Oceania again. But i can't work out how to send a ticket as when i try it says please go check <things>. Downdetector says thousands of reports of its been broken for at least 6 hours on the last day of prime Resurgence last chance week 1. 

 

I live in Sydney and can confirm this as well. Can't login since midday. Tried both home Wifi and mobile connection already.

[Raphaello]

Was down from around 12 noon (possibly earlier) until at least 8pm ... AEST. Just got on now (9:10 pm AEST) but unsure how long it's going to last, so going to hit another entertainment source for the night.

 

Side note: I wasn't affected by the previous outages.

 

Ah yes, Greater Sydney Region. Didn't try a VPN.

 

Now that I know this thread exists here, I'll drop a ticket in, next time it happens (if there's a next time).

[(XBOX)overpowerdlego]

I live in Brisbane and play on xbox and have the same issue here

[pook-pook]

Outage last night in (4pm to 9pm AEDT at least). My friend in Sydney could not log in, but I (in Melbourne) could on both Switch and PC accounts.

My friend can log in this morning (ie just now).

[Wolfe]

Hi DEs,

It's ongoing again. I got logged out of the game today and experienced the same thing:

Can't login and Warframe website is broken.

[TiltedWolfKid]

it's happening agaiiin :(((

i thought i'm typing my password again because i keep on getting "login failed. check your info" then i decided to visit the warframe website~ and voila, it's not loading again. 

i just bought the prime access yesterday and what a surprise 

[Galethas]

Oh god problems are back

 

[MorkiePrime]

I can't log-in...and website not loading properly...seems happen it again

EDIT:...............

After few minutes and restart Pc...I am able to log-in now...

Back to the game now...See You Guys