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All Platforms PSA: Nora’s Mix Volume 1 Delay & Next Steps (Resolved)

[DE]Danielle

By [DE]Danielle,
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[DE]Danielle

[DE]Danielle

Posted
Posted

Hello Tenno! 

Our ambition to enable Nora’s Mix Vol. 1 shortly after the simultaneous launch was met with numerous build and connectivity issues on our end, resulting in where we are now with Nightwave disabled. Before we break down what happened and our next steps, we’d first like to apologize and thank you for your patience today.

First things first: 

Nora’s Mix Volume 1 will be going live tomorrow on all Platforms. Unfortunately, due to persisting connectivity issues on PlayStation that require more time to be resolved, we are pushing the start time to Thursday. We will update the thread here and let you know in-game via Red Text when Nora is expected to return!! 

As an appreciation for your patience, we’re working on running a special 24 hour Alert on all Platforms for 150x Nora’s Mix Vol.1 Creds that can be used in the Cred Offerings store once Nightwave is enabled! The start date and time will be shared here soon. 

For our PlayStation Tenno: 
Since many were unable to login and play for several hours due to our build issue, we’ll be sending a ‘login within 24-hours to claim’  inbox message tomorrow with a 3-Day Affinity, Credit, and Resource Booster to make up for your lost Booster time. We will update this thread when the Inbox is available.

To give context to the above, our first PSA covered some of the following, but for the sake of closing the loop here are the specifics on today’s events worth noting:

As was written at the top of today’s Update patch notes, “**NOTE: Nightwave: Nora’s Mix Vol.1 will officially begin later today, so that we can synchronize the start time across all platforms!”, in order for all Tenno to fairly participate in the new Nightwave cycle, we had always planned to enable Nightwave on all platforms simultaneously [cue update delays and connectivity issues]. 

Technical issues first interfered with the deployment of the update on PlayStation, making it impossible to go live without some serious tech support. Once we got that resolved and the update was able to deploy, we quickly saw that PS5 Tenno were unable to connect to the game - causing yet another delay in the start of Nora’s Mix Volume 1. 

The PlayStation Hotfix we’re working on contains a temporary fix to allow PS5 Tenno to connect and play again, but a more permanent fix will be required later to address issues with matchmaking between PS4 and PS5 Tenno. 

 

While not what we had hoped for the launch of Nora’s Mix Vol. 1, valuable lessons have been learned today! 

Thank you again, Tenno! 

---------------

17/03/2022 10:10 AM ET Update: 

A fix has gone live to address the PS5 connectivity issues that started yesterday:

We're monitoring for further issues, but PS5 players should now be able to connect to the game and play again. But we are also aware that some are experiencing login errors - we are investigating. 

We will share Nightwave, alert, and inbox start times once we have confirmed we are in the clear. 

------------

17/03/2022 10:50 AM ET Update:

Nora’s Mix Volume 1 is now live! Tune into new Acts and Rewards with your host Nora Night. We will be running a special Alert later today on all Platforms for 150x Nora’s Mix Vol.1 Creds as a token of our appreciation for your patience.

--------------

We're aware of and looking into the login issues on PlayStation- thanks guys, sorry for the inconveniences!

-------------

17/03/2022 1:20 PM ET Update:

We are still working on login issues - it's looking like we'll need to take extra steps to resolve. Apologies for the troubles. 

-------------

17/03/2022 2:58 PM ET Update:

We have resolved the login issues on PlayStation!

Now that all platforms can login to Warframe and access Nightwave we're staging both the all platform Alert and PlayStation Inbox for 4pm today:

ALL PLATFORMS

150x Nora’s Mix Vol.1 Creds Alert - Thursday, March 17 at 4 pm ET until Monday, March 21 at 10 am ET.

PLAYSTATION

Inbox message containing 3-Day Affinity, Credit, and Resource Booster - Login to claim starting on Thursday, March 17 at 4 pm ET until Monday, March 21 at 10 am ET.

 

Once again we thank you for sticking this out with us!

-------------

18/03/2022 10:37 AM ET Update: 

A hotfix just went out to our PlayStation players to address matchmaking issues between PS5 and PS4 players - and with that the saga of this PSA thread has come to a close! 

Thank you all for your tremendous patience with us over the past couple of days. Don't forget to log in to play the special Gift from the Lotus Alert to get 150x Nora's Mix Vol. 1 Creds this weekend. 

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Tesseract7777

Tesseract7777

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Posted

Thank you for the upcoming alert, it takes the sting out of the disappointment of waiting another day.

It's not that big of a deal, it is just a video game, but a lot of us were very excited and our balloons got punctured by unforeseen technical errors which ruined the plans for a simultaneous launch today. So thank you for that, and I am sure the PSN Tenno are grateful for the added booster time to make up for their lost playtime. 

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(PSN)OShei_

(PSN)OShei_

Posted
Posted
8 minutes ago, [DE]Danielle said:

Hello Tenno! 

Our ambition to enable Nora’s Mix Vol. 1 shortly after the simultaneous launch was met with numerous build and connectivity issues on our end, resulting in where we are now with Nightwave disabled. Before we break down what happened and our next steps, we’d first like to apologize and thank you for your patience today.

First things first: 

Nora’s Mix Volume 1 will be going live tomorrow on all Platforms. Unfortunately, due to persisting connectivity issues on PlayStation that require more time to be resolved, we are pushing the start time to Thursday. We will update the thread here and let you know in-game via Red Text when Nora is expected to return!! 

As an appreciation for your patience, we’re working on running a special 24 hour Alert on all Platforms for 150x Nora’s Mix Vol.1 Creds that can be used in the Cred Offerings store once Nightwave is enabled! The start date and time will be shared here soon. 

For our PlayStation Tenno: 
Since many were unable to login and play for several hours due to our build issue, we’ll be sending a ‘login within 24-hours to claim’  inbox message tomorrow with a 3-Day Affinity, Credit, and Resource Booster to make up for your lost Booster time. We will update this thread when the Inbox is available.

To give context to the above, our first PSA covered some of the following, but for the sake of closing the loop here are the specifics on today’s events worth noting:

As was written at the top of today’s Update patch notes, “**NOTE: Nightwave: Nora’s Mix Vol.1 will officially begin later today, so that we can synchronize the start time across all platforms!”, in order for all Tenno to fairly participate in the new Nightwave cycle, we had always planned to enable Nightwave on all platforms simultaneously [cue update delays and connectivity issues]. 

Technical issues first interfered with the deployment of the update on PlayStation, making it impossible to go live without some serious tech support. Once we got that resolved and the update was able to deploy, we quickly saw that PS5 Tenno were unable to connect to the game - causing yet another delay in the start of Nora’s Mix Volume 1. 

The PlayStation Hotfix we’re working on contains a temporary fix to allow PS5 Tenno to connect and play again, but a more permanent fix will be required later to address issues with matchmaking between PS4 and PS5 Tenno. 

 

While not what we had hoped for the launch of Nora’s Mix Vol. 1, valuable lessons have been learned today! 

Thank you again, Tenno! 

aw okay :(

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(XBOX)CRaZyRaVr

(XBOX)CRaZyRaVr

Posted
Posted
13 minutes ago, [DE]Danielle said:

Hello Tenno! 

Our ambition to enable Nora’s Mix Vol. 1 shortly after the simultaneous launch was met with numerous build and connectivity issues on our end, resulting in where we are now with Nightwave disabled. Before we break down what happened and our next steps, we’d first like to apologize and thank you for your patience today.

First things first: 

Nora’s Mix Volume 1 will be going live tomorrow on all Platforms. Unfortunately, due to persisting connectivity issues on PlayStation that require more time to be resolved, we are pushing the start time to Thursday. We will update the thread here and let you know in-game via Red Text when Nora is expected to return!! 

As an appreciation for your patience, we’re working on running a special 24 hour Alert on all Platforms for 150x Nora’s Mix Vol.1 Creds that can be used in the Cred Offerings store once Nightwave is enabled! The start date and time will be shared here soon. 

For our PlayStation Tenno: 
Since many were unable to login and play for several hours due to our build issue, we’ll be sending a ‘login within 24-hours to claim’  inbox message tomorrow with a 3-Day Affinity, Credit, and Resource Booster to make up for your lost Booster time. We will update this thread when the Inbox is available.

To give context to the above, our first PSA covered some of the following, but for the sake of closing the loop here are the specifics on today’s events worth noting:

As was written at the top of today’s Update patch notes, “**NOTE: Nightwave: Nora’s Mix Vol.1 will officially begin later today, so that we can synchronize the start time across all platforms!”, in order for all Tenno to fairly participate in the new Nightwave cycle, we had always planned to enable Nightwave on all platforms simultaneously [cue update delays and connectivity issues]. 

Technical issues first interfered with the deployment of the update on PlayStation, making it impossible to go live without some serious tech support. Once we got that resolved and the update was able to deploy, we quickly saw that PS5 Tenno were unable to connect to the game - causing yet another delay in the start of Nora’s Mix Volume 1. 

The PlayStation Hotfix we’re working on contains a temporary fix to allow PS5 Tenno to connect and play again, but a more permanent fix will be required later to address issues with matchmaking between PS4 and PS5 Tenno. 

 

While not what we had hoped for the launch of Nora’s Mix Vol. 1, valuable lessons have been learned today! 

Thank you again, Tenno! 

OOGA BOOOOOGA!

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Giantconch

Giantconch

Posted
Posted

Thanks for the heads up but I wonder why the hard-stance requirement for having this be multiple simultanious platform launch? I'm sure theres some technical jumble of words that explains it, but I'm still throwing my salt towards the fact that another platform having problems is causing this [DE]lay on every platform.

 

Oh well, tomorrow it is.

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Tesseract7777

Tesseract7777

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2 minutes ago, chacachaca13 said:

You know, you guys can just let go of this new infatuation with releasing updates on all platforms at once stuff. The mental gymnastics to give everyone a participation ribbon is what has led to this. either the console players cried because pc got the updates first and then this other group cried and boo hoo. We can't control the security checks that updates need from Sony, Microsoft for Xbox, etc and so on. Then if a single platform has an issue then the rest have to wait. DE went with if it is broke, we'll make everyone wait until it is fixed instead of if it isn't broken don't fix it for the other platforms. 

This is all about bringing crossplay together. 

We gotta be patient as they work on syncing everything together. I wish PC wasn't delayed because of PSN, but I accept that in order for crossplay to happen, incidents like this are a necessary growing pains until we truly get everything on the same page. 

Expect even more of this in the future, no offense, not less. This is what is required to make crossplay happen. 

@Giantconch I am pretty sure it is all about crossplay/crossave which they are trying to pull off before the end of this year, as they promised they would. If they can't even sync up Nightwave, how can they expect to sync up everything at once? So things like this are necessary baby steps to move towards that eventual goal. 

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Drasiel

Drasiel

Posted
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6 minutes ago, chacachaca13 said:

You know, you guys can just let go of this new infatuation with releasing updates on all platforms at once stuff. The mental gymnastics to give everyone a participation ribbon is what has led to this. either the console players cried because pc got the updates first and then this other group cried and boo hoo. We can't control the security checks that updates need from Sony, Microsoft for Xbox, etc and so on. Then if a single platform has an issue then the rest have to wait. DE went with if it is broke, we'll make everyone wait until it is fixed instead of if it isn't broken don't fix it for the other platforms. 

5 minutes ago, Giantconch said:

Thanks for the heads up but I wonder why the hard-stance requirement for having this be multiple simultanious platform launch? I'm sure theres some technical jumble of words that explains it, but I'm still throwing my salt towards the fact that another platform having problems is causing this [DE]lay on every platform.

 

Oh well, tomorrow it is.

You both realize that in order to have crossplay simultaneous platform updates are how every update will have to be in the future right? This the way warframe is going to be now.

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(PSN)robotwars7

(PSN)robotwars7

Posted
Posted

sadly these things happen, but I thank DE for having the decency to be honest and to also compensate players with boosters, as losing out on booster time for reasons out of our control is rather frustrating lol. 

I still don't know what eldritch sorcery will be required for this to all work well in crossplay AND with mobile...

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Giantconch

Giantconch

Posted
Posted
5 minutes ago, Drasiel said:

You both realize that in order to have crossplay simultaneous platform updates are how every update will have to be in the future right? This the way warframe is going to be now.

Yup. Hence why I'm so damn disappointed by this.

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Tesseract7777

Tesseract7777

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Posted
5 minutes ago, Drasiel said:

You both realize that in order to have crossplay simultaneous platform updates are how every update will have to be in the future right? This the way warframe is going to be now.

Yeah from now on it is no platform left behind or none of this will ever work. If they can't or won't delay here or there to sync things like Nightwave across all platforms, then crossplay/crossave is nothing more than the fevered dream of a madman. 

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