My friend's account has been stolen!

[Jax_Cavalera]

So my friend messaged me saying his account has been stolen @Teabagger5000 <this one

When I go to view their profile in game it says "Failed to connect to server" but I can view every other player's profile in my friends list so it's a bit unusual. When my friend went to do forgot password, he puts in the email he's been using for years, but it now says, "no account associated to that email. He's checked all of his emails dating around 38 days ago when he was last logged in to see if there's anything about it either in main inbox or span but nothing!

He's lodged a support request on a new account hoping somehow he can get in touch with someone. We've been playing together for over 6 years now so it would be such a shame that this is how our Warframe experience comes to an end.

They stole his EA account too but he's managed to reclaim this one since they offer live support there. Has anyone got experience with this.. is there anything else he can do. please let me know!

[Pakaku]

Warframe is 2FA, so your friend really has no excuses. Nothing to do except wait for support to get back

[Jax_Cavalera]

Yeah they have 2FA enabled as well and it got bypassed on both somehow. We've just discovered it's a Russian email address that has taken over the accounts.

The *.ru email account just took back over his EA one so he's now fighting to keep it, but as they have their email against it now all changes to email go back to them not him.. it's so messed up :(

[Circle_of_Psi]

Like Pakauk said, only DE Support can help you, no one here can as we don't have the power to do so. Best of luck in your pal getting his stuff back together. Tho I am not too surprised about the email address at this point.

 

Your best bet is to wait this out and see what DE are able to do. 

[Xaero]

5 hours ago, Jax_Cavalera said:

When I go to view their profile in game it says "Failed to connect to server"

Was it founder account?

I recall some people were involved in illegal founder account trading couple years ago, and they were smart enough to publicly boast about it. Shortly after their profiles started giving the same error, guess these accounts were deleted by DE.

[Numerikuu]

Something tells me there's more to this story than meets the eye. Regardless, hope it gets appropriately resolved, assuming what Xaero said isn't correct.