SimplyKinara Posted December 19, 2023 Share Posted December 19, 2023 When I try to connect my switch account to my main account it says account could not be found, log in with switch account, but I literally have it open on my switch right now, so it definitely exists 3 Link to comment Share on other sites More sharing options...
Chronabis Posted December 19, 2023 Share Posted December 19, 2023 I am having the exact same issue. 1 Link to comment Share on other sites More sharing options...
-PLM-Kiski73 Posted December 19, 2023 Share Posted December 19, 2023 you need to login on the website with your switch account your switch doesnt need to be on Link to comment Share on other sites More sharing options...
SimplyKinara Posted December 19, 2023 Author Share Posted December 19, 2023 I tried, it says it account could not be found, create an account on my switch .... 3 Link to comment Share on other sites More sharing options...
Sans_Seriff Posted December 19, 2023 Share Posted December 19, 2023 I have this issue as well, and I'm getting kind of tired of them sweeping this under the rug for three years. My account 'hasn't existed on Nintendo Switch' for that interim, and it wasn't a problem until Cross Save started to get introduced. Now we want in, DE. We're the Whisper in the Walls. Web authentification from the profile in Nintendo Switch just kind of arbitrarily stopped working somewhere around eight months ago. Link to comment Share on other sites More sharing options...
SimplyKinara Posted December 19, 2023 Author Share Posted December 19, 2023 I even tried going to account management through my switch version and logging in on the console and the account still doesn't exist 1 Link to comment Share on other sites More sharing options...
SvenTheElephant Posted December 20, 2023 Share Posted December 20, 2023 Running into the same issue myself. Tried all the troubleshooting I could think of but no luck. 1 Link to comment Share on other sites More sharing options...
SvenTheElephant Posted December 20, 2023 Share Posted December 20, 2023 I've gotten in touch with the support team, will post when they get back to me. 1 Link to comment Share on other sites More sharing options...
Icy_Pineapple Posted December 20, 2023 Share Posted December 20, 2023 Also running into this same issue sent something to the support team but I haven't heard back. 1 Link to comment Share on other sites More sharing options...
abneras Posted December 20, 2023 Share Posted December 20, 2023 11 minutes ago, abneras said: I cant log on warframe account by nintendo account, it tells it couldnt find the account. I have the same probem, i cant log on warframe website to merge the account, or even from my pc account merge the switch account, it shows “you must log into warframe on your nintendo switch account before you’re elegible for link/merge” but i cant log on the nintendo account on warframe 2 Link to comment Share on other sites More sharing options...
D-Goth Posted December 20, 2023 Share Posted December 20, 2023 Same problem here. An account was create 1 year ago on NSW, linked with my e-mail (OK on NSW Warframe in "Options" with the SAME MAIL ADRESS), and.... YOU MUST LOG INTO..... Why? Need to have a PAID "Nintendo Online" ? Link to comment Share on other sites More sharing options...
SvenTheElephant Posted December 20, 2023 Share Posted December 20, 2023 37 minutes ago, D-Goth said: Same problem here. An account was create 1 year ago on NSW, linked with my e-mail (OK on NSW Warframe in "Options" with the SAME MAIL ADRESS), and.... YOU MUST LOG INTO..... Why? Need to have a PAID "Nintendo Online" ? According to what I've read you shouldn't need Nintendo online as it's run on DE's servers. But good point, might try buying the Nintendo online and testing. Link to comment Share on other sites More sharing options...
SvenTheElephant Posted December 21, 2023 Share Posted December 21, 2023 57 minutes ago, D-Goth said: Same problem here. An account was create 1 year ago on NSW, linked with my e-mail (OK on NSW Warframe in "Options" with the SAME MAIL ADRESS), and.... YOU MUST LOG INTO..... Why? Need to have a PAID "Nintendo Online" ? Just tried after purchasing Nintendo online and re-logging, no change. Link to comment Share on other sites More sharing options...
cylonspy1 Posted December 21, 2023 Share Posted December 21, 2023 Honestly so glad this isn't just a 'me' thing. I'd send my own support ticket too, but unfortunately it seems the technical support site is *also* bugging out. Link to comment Share on other sites More sharing options...
SvenTheElephant Posted December 22, 2023 Share Posted December 22, 2023 Haven't heard anything back from support, still in contact with them. It's an issue with the web authentication. Depending on the case I think the instructions in the very bottom of this page (linked at bottom) should help some people. If you have clicked the button previously (like me) it won't be visible. If you're like me the only solution is to contact support to wipe your switch account so the button comes back and hope it works. Otherwise you can make a second Nintendo account. https://support.warframe.com/hc/en-us/articles/360006829311-Mobile-app-troubleshooting Link to comment Share on other sites More sharing options...
SvenTheElephant Posted December 22, 2023 Share Posted December 22, 2023 SOLUTION! (kind of) I made a new account on my switch and then went into: Options Account (on the far right) And added a different email, after going through the email confirmation it worked perfectly. If you want the data from your switch account your best bet is trying to reset your email and re verifying it (in the same settings menu). Good luck! Link to comment Share on other sites More sharing options...
Leadloki Posted December 22, 2023 Share Posted December 22, 2023 same exact issue here. i get the message telling me i have to login into my nintendo switch account to be able to link. i go to do that and i get the message saying my switch account does not exist. i would rather not try to make a new switch account with the hopes of it working and have to change accounts anytime i play warframe on switch. hopefully they come up with a fix for this. perhaps it may have something to do with the emails being the same as my pc account as my switch account and it just cant distinguish the difference so it bugs out? who knows. Link to comment Share on other sites More sharing options...
Matutthe Posted December 22, 2023 Share Posted December 22, 2023 I have the same problem, I hope they fix it soon Link to comment Share on other sites More sharing options...
--K--zohar Posted December 22, 2023 Share Posted December 22, 2023 On 2023-12-19 at 10:01 PM, SimplyKinara said: When I try to connect my switch account to my main account it says account could not be found, log in with switch account, but I literally have it open on my switch right now, so it definitely exists same idk wtf is going on Link to comment Share on other sites More sharing options...
AonyxPrime Posted December 22, 2023 Share Posted December 22, 2023 I found the source of the problem. If you haven’t ever clicked “web authenticate” in the profile menu before Whispers in the Walls, you’re out of luck until they fix it. from the WITW patch notes: NSW Whispers in the Walls: Hotfix #1 Nintendo Switch Specific Note: Removed the “Web Authentication” button on Nintendo Switch. 1 Link to comment Share on other sites More sharing options...
JonBell98 Posted December 22, 2023 Share Posted December 22, 2023 That is so dumb!!!! Link to comment Share on other sites More sharing options...
black_dragon1990 Posted December 22, 2023 Share Posted December 22, 2023 It just seems to me like they wanted to keep switch users from figuring out how to do all the correct steps in time before this came out Link to comment Share on other sites More sharing options...
JonBell98 Posted December 22, 2023 Share Posted December 22, 2023 that or the bug of it in the switch is just that stupid, cause this has apparently been an ongoing issue for 3 years, so it might be more on nintendo's end than DE's, but either way, something needs to be fixed Link to comment Share on other sites More sharing options...
Grundleman Posted December 22, 2023 Share Posted December 22, 2023 My PC and Switch account merged successfully, but I can't get my son's Switch account to merge with a new PC account. Because of Nintendo's minor restrictions, I could not purchase platinum on my son's switch account. To get around this, I could log into my switch account (did the one time account migration) and could buy and gift him items. But now, and confirmed I just tried from my newly linked PC/Switch account, I cannot gift him anything because he is not cross-save enabled. I guess DE doesn't want my money anymore? Link to comment Share on other sites More sharing options...
VGWinch Posted December 22, 2023 Share Posted December 22, 2023 1 minute ago, Grundleman said: My PC and Switch account merged successfully, but I can't get my son's Switch account to merge with a new PC account. Because of Nintendo's minor restrictions, I could not purchase platinum on my son's switch account. To get around this, I could log into my switch account (did the one time account migration) and could buy and gift him items. But now, and confirmed I just tried from my newly linked PC/Switch account, I cannot gift him anything because he is not cross-save enabled. I guess DE doesn't want my money anymore? So do you have ANY idea why we can't link/merge and maybe a workaround for it? I don't have minor restrictions on my account, it just says my account simply doesn't exists when it clearly does. Even with an email AND 2FA registered. Link to comment Share on other sites More sharing options...
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