I cannot connect to my account anymore 😩

[GothFern]

So, I’ve merged my switch and PC account yesterday, unfortunately for me now I cannot connect to any of them 🤔

The message I get is:

”Login failed. Check your info”
 

I can however connect to my account on the website.

I’ve tried the router, I’ve changed my password, my boyfriend changed the IP address of my PC…he tried my account on his pc, tried connecting to a phone hotspot, still no luck

I don’t know what to do anymore

Help 😩😂

Edited December 24, 2023 by GothFern
Added infos

[Phoenix_Rose]

Honestly just sounds like you are typing in your stuff wrong

[GothFern]

I wish it was that easy ahaha, but no I’ve enter the right infos everytime  /:

[LobotomizedOG]

any solution have the same problem

 

[Xarethiusdrake]

That happens with lag in the game but it also comes from your connection.If the servers are congested you might have to wait.

[GothFern]

3 hours ago, LobotomizedOG said:

any solution have the same problem

 

Not yet, I’ve send a ticket but I don’t think I will get any answer until january ): 

27 minutes ago, Xarethiusdrake said:

That happens with lag in the game but it also comes from your connection.If the servers are congested you might have to wait.

I’ve send a ticket, waiting for an answer… probably in January lol

[RSN88]

I have the same problem

[GothFern]

On 2023-12-29 at 11:07 AM, RSN88 said:

I have the same problem

Hello!

Personally I can finally connect to my account and play, I don't really know what happened but hay at least now I can play xD

I hope for you the same happened!

 

Happy New Year!