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    • [DE]Danielle

      Getting Support - Common Issues   20/04/16

      Have an issue? Unsure if we can help? Warframe's support team can assist you with the following common issues and concerns! 

      *Take care of reading through the instructions before sending in your Support ticket. An organized and detailed ticket will better help the agent answer and fulfill your request.* 
      "I accidentally purchased the same item twice."
      Before sending in a support ticket please choose which item you would like to keep and start using it! Support tries to have as little impact on your play time as possible; we're able to see which of the two items you aren't using and remove it from your inventory (even while you're logged in). 

      Please note: We will not perform refunds on items that have been used - Leveled items or items with any Affinity are not eligible for refunds. 

      "I accidentally purchased an item and would like a refund" 
      Platinum refunds can usually be processed, as long as you submit your request immediately after your purchase and the item has not been used. 

      "I sold an item by mistake, is there any way I can have it back?"
      Absolutely! In order to have the item restored please contact us as soon as possible after the sale - we have a limited window of time allocated to reversing this process.

      Please make sure you have an open Warframe / weapon slot for the item(s) you sold. Should you not have enough slots available at the time of the reversal, we will contact you to let you know that you need to make room in your inventory. 

      "I started building something in the Foundry that I didn't mean to."
      If the item is finished, please do not claim it. We cannot refund foundry items once they are claimed by the player. Unclaimed items will have the full construction costs refunded.

      "I purchased a skin, but I can't find it."
      Before sending in a support ticket, go to your Arsenal and browse for the purchased skin. You can search for and equip skins by clicking on the Appearance tab next to the item you want to customize.  If you experience difficulties, contact Support and we can verify that you have the item and further assist you with equipping it. 

      "I dissolved a mod by accident!"
      Should you find you are missing any specific mod, please provide us with the name, rank, and the day you last saw the mod in your inventory.
      "I accidentally used a Forma on an item!"
      If you accidentally polarized your item, please file a support ticket immediately and refrain from using the item in question until we get back to you.

      In the ticket, please specify the item that you applied the Forma to and what polarity you intended to add.    "I didn't receive my rewards from the event!"
      We kindly ask you repeat any events/missions if they are still available. Please keep in mind that we are unable to advance you towards the next step/level of the event (if there is one) and cannot change any end of mission scores. If you are still missing rewards after repeating, please wait until after the event has ended and the rewards have been given out. Once the event has concluded contact Support as soon as possible. 

      Since certain events have immediate rewards while others do not, please check our website / Forums / social media for any announcements about the distribution of event rewards.

      "My game crashed during a mission” or “My game was unable to update the account information and the progress was not saved.”
      Depending on the mission you played, try to re-join the session to receive your rewards. Please note that only the end of mission rewards (5 minute / round rewards) are recoverable. Pickups from the mission itself cannot be recovered by the support team.  If you are crashing or experiencing errors regularly, please create a support ticket in the most appropriate technical category so we can do our best to help you solve any networking / system problems you are experiencing. If possible, please also send your EE.log in a ticket immediately after the incident. EE.logs can be found in /%localappdata%/Warframe on your PC. 

      “I want to change my email address / delete my account”
      If you wish to update your account’s email address or have your account removed permanently, you will need to contact support and verify that you are the account creator.   “I have purchased Platinum/Prime Access, but have not received it yet”
      Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game.

      If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible: Choice of payment service (Paypal, credit card, etc.) Date and time of payment Screenshots of the confirmation for the purchase, including the transaction/order number Mobile phone number used, if payment was made through mobile service Item purchased (Prime Access Package, 1000 Platinum bundle, etc.)   Experiencing issues that were not listed above? The following links are also at your disposal: Support’s Knowledge Base: https://digitalextremes.zendesk.com/hc/en-us  Trading Guide - FAQ, Tips, and Guidelines: https://forums.warframe.com/announcement/44-trading-guide-faq-tips-guidelines/   Got a problem? We can help you! Contact us here. 


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  • 0

Nekros + Equilibrium = I Just Dont Get It


I am trying to work on my Nekros farming setup, and everyones always talking about using equilibrium. I just dont get it. I tried it with a high HP/armor low shield build to maximize returns on orbs, but it just doesnt work for me. I actively have to go out of my way to get them to damage me and not someone else. Then I get knocked down and bleed out.


Am i missing something here? Should I scrap Equilibrium for something else?


Currently I got



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Low shields + no Terrify isn't exactly the best way of going about things. The lack of Terrify is kinda why you're bleeding out.

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I've tried equilibrium because it looks like it would work well with Desecrate, but in the end I took: Vigor, vitality, redirection, streamline, focus, flow and all abilities (if you want to forma, replace terrify its too slow to be useful as an escape imo)


EDIT: forgot, to fit everything I forma'd the aura to be - for energy siphon

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thanks for the advice guys. I am going to forma my aura slot and relevel and use overextend and FE and ditch the crappy equilibrium.

Maybe if they change it so you can pick up orbs reguardless, I may give it another shot. but for now it will join my pile of "useless mods"

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Well if you're using Nekros to farm you should probably use Overextended, for maximum desecration, and if you don't mind the massive hit to SotD and Terrify, then Fleeting Experience helps Desecrate quite a bit. Both Overextended and Fleeting Experience have no ill effects on Desecrate.

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If you're going to be using your Nekros as a farming frame, I'd say you'll need to go all the way for maximum effectiveness. So with that in mind -


Scrap the Steel Fiber, you'll see very little return from it with Nekro's armor value. Right now Warframe armor in general is also broken, so it's doubly pointless atm.


Do you have any corrupted mods? A desecrate farmer is going to benefit from Overextended and Fleeting Expertise, both will allow you to quickly spam Desecrate for very little cost over a very, very wide area.

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