General Bug Report Guidelines - Please Read 03/31/2016***Before posting in General bugs, make sure your report doesn't belong in any of our other bug categories.*** Bug reports are the key to identifying and fixing issues in Warframe. We rely on our forums heavily for identification of bugs plaguing Tenno in the field. In order to improve on our ability to act on bugs, there are some steps you can take to help us keep the forum organized. This will help our team to prioritize fixes, allowing us to serve the community where we are needed most. Before posting on the bug forums, please read the following guidelines:
1) Search! Check to see if your bug has already been reported using our search function within the appropriate bug forum. If the issue has been reported previously, please comment on that thread instead of making a new one. In addition, some problems can only be solved by support; be sure to read this thread if you are unsure of where to submit your report.
2) Separate! If you have found multiple bugs, please separate them into one bug per thread. Even if the same item/ability/etc. is affected by multiple issues, keep them separated unless they are very closely linked, or the same bug can be recreated in two or more ways.
3) Specify! Make sure that your thread title is informative, indicating:
a. Which element(s) of the game are affected
b. How the bug affects these elements
Unable to perform melee finishers after using Ash's Teleport
Event Badge in wrong position on Sentinels
Players can enter Conclave matches with improper Conclave ratings
Uhhh, So This Happened...
DE, This Bug Needs To Be Fixed NOW!!!! Ensure that your bug report includes as many details as possible and that the report is made in the proper section. If possible, include any screenshots of the problem. If you know how the bug is reproduced, be sure to include that information as well.
Thank you for helping us make Warframe the best game it can be!
Getting Support - Common Issues 04/20/2016Have an issue? Unsure if we can help? Warframe's support team can assist you with the following common issues and concerns!
*Take care of reading through the instructions before sending in your Support ticket. An organized and detailed ticket will better help the agent answer and fulfill your request.*
"I accidentally purchased the same item twice."
Before sending in a support ticket please choose which item you would like to keep and start using it! Support tries to have as little impact on your play time as possible; we're able to see which of the two items you aren't using and remove it from your inventory (even while you're logged in).
Please note: We will not perform refunds on items that have been used - Leveled items or items with any Affinity are not eligible for refunds.
"I accidentally purchased an item and would like a refund"
Platinum refunds can usually be processed, as long as you submit your request immediately after your purchase and the item has not been used.
"I sold an item by mistake, is there any way I can have it back?"
Absolutely! In order to have the item restored please contact us as soon as possible after the sale - we have a limited window of time allocated to reversing this process.
Please make sure you have an open Warframe / weapon slot for the item(s) you sold. Should you not have enough slots available at the time of the reversal, we will contact you to let you know that you need to make room in your inventory.
"I started building something in the Foundry that I didn't mean to."
If the item is finished, please do not claim it. We cannot refund foundry items once they are claimed by the player. Unclaimed items will have the full construction costs refunded.
"I purchased a skin, but I can't find it."
Before sending in a support ticket, go to your Arsenal and browse for the purchased skin. You can search for and equip skins by clicking on the Appearance tab next to the item you want to customize. If you experience difficulties, contact Support and we can verify that you have the item and further assist you with equipping it.
"My mod is missing" or "I fused a mod by accident!"
Should you find you are missing any specific mod, please provide us with the name, rank, and the day you last saw the mod in your inventory. If you have an idea what mod it might have been fused into, please do not perform any more fusions; if a fused mod is fused again into a new mod, it cannot be recovered.
"I accidentally used a Forma on an item!"
If you accidentally polarized your item, please file a support ticket immediately and refrain from using the item in question until we get back to you.
In the ticket, please specify the item that you applied the Forma to and what polarity you intended to add. "I didn't receive my rewards from the event!"
We kindly ask you repeat any events/missions if they are still available. Please keep in mind that we are unable to advance you towards the next step/level of the event (if there is one) and cannot change any end of mission scores. If you are still missing rewards after repeating, please wait until after the event has ended and the rewards have been given out. Once the event has concluded contact Support as soon as possible.
Since certain events have immediate rewards while others do not, please check our website / Forums / social media for any announcements about the distribution of event rewards.
"My game crashed during a mission” or “My game was unable to update the account information and the progress was not saved.”
Depending on the mission you played, try to re-join the session to receive your rewards. Please note that only the end of mission rewards (5 minute / round rewards) are recoverable. Pickups from the mission itself cannot be recovered by the support team. If you are crashing or experiencing errors regularly, please create a support ticket in the most appropriate technical category so we can do our best to help you solve any networking / system problems you are experiencing. If possible, please also send your EE.log in a ticket immediately after the incident. EE.logs can be found in /%localappdata%/Warframe on your PC.
“I want to change my email address / delete my account”
If you wish to update your account’s email address or have your account removed permanently, you will need to contact support and verify that you are the account creator. “I have purchased Platinum/Prime Access, but have not received it yet”
Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game.
If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible: Choice of payment service (Paypal, credit card, etc.) Date and time of payment Screenshots of the confirmation for the purchase, including the transaction/order number Mobile phone number used, if payment was made through mobile service Item purchased (Prime Access Package, 1000 Platinum bundle, etc.) Experiencing issues that were not listed above? The following links are also at your disposal: Support’s Knowledge Base: https://digitalextremes.zendesk.com/hc/en-us Trading Guide - FAQ, Tips, and Guidelines: https://forums.warframe.com/announcement/44-trading-guide-faq-tips-guidelines/ Got a problem? We can help you! Contact us here.