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Platinum Payment Denied

FracturedAeon

Asked by FracturedAeon,

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FracturedAeon

FracturedAeon

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Posted (edited)

I skimmed the forum and didn't see a post about my situation (though a few similar ones).

 

So.. I finally got the 50% off Platinum coupon from the login. And using Paypal in the past for these transactions without incident, I decided to do so. Before which I updated my Paypal account (Because I received a new debit card from my bank). Once i updated it, it said all was verified and completed. Then I continued on to purchase the "Rare Mod Trinity Pack" for 99.99. (100.66 with Paypal). All was running well until it shot up with an error saying, "We're sorry, your payment has been declined. If you feel this is in error, please contact us." 

 

Knowing this should be a mistake, I verified that the card I received was in fact activated. (Which it was, because I used it for other payments as well...) So, is this an error on Paypal's behalf? If so, how do I go about fixing it before my 2-day discount expires? 

Edited by xXShadowsEdgeXx
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FracturedAeon

FracturedAeon

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So they told you to contact support if you new it was a problem on there end so why haven't you.

contact paypal and find out what the problem is...we, on the forums, can't tell you why they declined it or do anything about it

 

I did click the "Contact Support" button. It redirects to Ultimate pay with all the options being un-useful. None of the options had to do with Pay-pal, save one. The other options are to do with the Ultimate Game Card. The option for Pay-pal listed all possible issues, but none of them being relevant to mine. 

 

PayPal refuses me a lot so I started using other payment options

 

I tried using the "Pay with Credit/Debit card function. In the end, that was denied as well.

 

-----

 

When I called my cards issuer, the representative said, "It could either be a problem with the payment terminal or an error through Pay-pal. 

Edited by xXShadowsEdgeXx
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FracturedAeon

FracturedAeon

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Well then contact support via a support ticket explain to them the problem and they should be able to help.

 

Also take a screenshot of the discount your have as they should be able to give you it again if you do resolve the issue.

 

Yeah, will do.

 

Did you sign into your account and verify the discount? I had to login and claim mine before using it.

 

Yeah, that is how I got the discount to begin with. 

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Letter13

Letter13

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I highly recommend using the Steam Wallet to pay for platinum purchases for Warframe.

 

That aside, if you really, positively do not want to touch steam (there was a fellow here on the forums who claimed Steam gave him hundreds of viruses and stole his information... which... yeah sure), you might be able to set up a transaction directly to DE through a Support Ticket. If all else fails they may be willing to extend your 50% coupon until you can get Paypal working.

Edited by Letter13
Moving to Players Helping Players
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