T4 Survival 30 Mins "could Not Update Account Information. Progress Was Not Saved." And My Key Is Gone

[.Talia.]

GODAMMIT!!!
 

We just duo'd a T4 Survival me and my friend Rompido. We stayed 30 minutes, and i got this message >.>

 

 

 

 

 

 

And my key is gone!! How was the progress not saved if my key is gone? >.>

Edited June 15, 2014 by RexSol

[buriburi]

Same here 1min ago...

 

All of the Squad members got dc'd and i had weird fps fluctuation. Then Progress not saved bla bla

 

this is rly #*($%%@ up... i hope this is getting fixed soon...

Edited June 15, 2014 by buriburi

[Aciaj613]

Oh Geez, Sorry that happened Rex, and give Romp my regards as well.

[Aver]

ive been farming for loki prime and now the only parts left i gotta use t4 keys for, its really difficult to get the frame when either rng is not with me with some of my matches, and my game just flat out dc's on the rest, its happened about 3 times for me now and the worst part is how it could have been the match that would get me loki...

[Not_Oliver]

Happened to me as well. Lost 20 rare 5s ;_;

[-CM-Ruiner]

This just happened to me as well, but at the 40 minute mark. :( I was the host, the others got their profiles updated, but not me. Complete waste of time.

[Tatersail]

same issue...

 

 

and had good drops.. new prime gear

 

 

your farming has been rewarded... with... nothing

[AsianPandaz]

Holy crap, me to. 40 minutes survival and got all the parts and mods I wanted, then it didn't save. DE PLZ

[Tatersail]

I was hosting if that helps, and another player disconnected after 25 mins

3 of us finished 40m without issue, and I met that screen, others received loot/rewards

Edited June 16, 2014 by Tatersail

[Decebalvs]

me too, this is unbelievable!!!!!!!!!!!!!!!aaaaaaaaa!!!!!!!!!!!!!!!

 

anyway i can prove that i played the match and get my stuff back or something......?????

[TheGuy08]

Happened to me earlier this week. I was hosting so maybe that is part of the issue?

[Rarek]

Happened just now :/ No helm at least but lost 40 minutes of my time. Really awful.

[xelectrowolfx]

I am very sorry to hear that all of you are experiencing this bug. Please be sure to fill out a Support Ticket ->( https://digitalextremes.zendesk.com/hc/en-us) with as much information as you can remember. If you need help please feel free to read this thread I created https://forums.warframe.com/index.php?/topic/228052-how-to-try-to-receive-support-for-my-game-crashed-during-a-mission-failed-to-save-progress-data-was-not-saved/?p=2877159.

 

 

From a [DE] Support employee.

As a general rule we can usually help if you are in a mission with other players who did receive the reward from the mission. Unfortunately if you were not with the other players when they finished the mission, there would be no record of the reward for us to reference. Likewise, if the other players in the mission had the same problem and received no reward, the same problem would apply.

Edited June 17, 2014 by xelectrowolfx

[xelectrowolfx]

GODAMMIT!!!

 

We just duo'd a T4 Survival me and my friend Rompido. We stayed 30 minutes, and i got this message >.>

 

 

 

 

 

 

And my key is gone!! How was the progress not saved if my key is gone? >.>

Sounds like your friend recieved the rewards that you both earned together. If you feel like you need to get them back (I am unsure of the rarity of the items or what you recieved) Do send a support ticket as I believe support can help you recieve your items back. 

 

Same here 1min ago...

 

All of the Squad members got dc'd and i had weird fps fluctuation. Then Progress not saved bla bla

 

this is rly #*($%%@ up... i hope this is getting fixed soon...

It sounds like nobody in your squad "finished the mission" so there was no mission data report sent to [DE]'s servers to actually look at to know without a shadow of a doubt what rewards there was. I am sorry, but please feel free to send out a ticket to figure out why its happening, especially if it is a recurring issue.

 

 

same issue...

 

 

and had good drops.. new prime gear

 

 

your farming has been rewarded... with... nothing

 

 

If you would like to get your new prime gear back, if possible correlate with the people you played with, try to remember the day and time of the match and when it may have ended. Also try to remember most of the important rewards received when filling out your ticket. If these conditions can be met and [DE] is able to find the match and see that you were right, they may be able to get your items back. Does this happen often for you? Who was hosting? 

 

Holy crap, me to. 40 minutes survival and got all the parts and mods I wanted, then it didn't save. DE PLZ

Same questions, as above. What, when where. Who was hosting. Can you correlate with the other players to see if they got their rewards? Do you have any other proof. Try to be as specific as possible when writing your support ticket.

I was hosting if that helps, and another player disconnected after 25 mins

3 of us finished 40m without issue, and I met that screen, others received loot/rewards

 

Did you lose anything important? If so sounds like DE can help you.

me too, this is unbelievable!!!!!!!!!!!!!!!aaaaaaaaa!!!!!!!!!!!!!!!

 

anyway i can prove that i played the match and get my stuff back or something......?????

 

Yes there absolutely is, screen shots, videos, other players. Mission specifics (what rewards were recieved when) how long it lasted, what time it started/ended. Who played? Etc. dont feel intimidated.

 

 

Hope I have answered some of your guys' questions. this is an excerpt from my thread. Please try to read this before you send your ticket

 

Okay, so you lost your rewards due to a bug in the game right? First understand this game is in beta and that these things happen, and that [DE] giving them back to us through support tickets is purely a courtesy.

Ask yourself these questions before thinking about submitting a ticket.

- Is/Are the item(s) worth it?

(Seriously deep down ask yourself, is this something worth bothering support about? If it is an item that is easily obtained like specific prime parts, try to see if you can trade for it, with friends or clan members. If you lost a nightmare mod/corrupted mod these are relatively common and can be found in trading easily. However if the item in question is not easily obtained like say... Tranquil Cleave's or Rhino Prime chassis, Helmet Alerts things of this rarity, or event/ alert rewards that cannot be done again proceed.)

- Did you finish the mission?

(If you did and the bug that happened stopped you from picking it up an item/ or if the data was not saved, did the people you were playing with get these rewards? Make sure to follow up with them and make certain they did. This will help [DE] confirm your story.)

- Do you have proof?

(Screen shots, video recording of the game. Something to give more evidence for your case. Try to remember every detail. For example: The time the Mission was played/ended; The Mission you played; The Planet/Sector; Specific Players names from the mission. How long the match lasted; All the important rewards received by the other players.)

- How did the bug/glitch stop you from getting them?

(Is it something you did? Was it a common issue with the game?(Think the getting stuck after being Revived bug.) Remember the other purpose of support is to improve the game, and bug reporting is an important part of the Beta process. Think details about how it did happen/may have happened. Is this something that could have been prevented?(Unstable overclocks, system instability, 3rd party applications) Try to recall and explain to support how it all happened.)

- Are you prepared to wait?

( The people who read support tickets have a lot of work to do, and it may take sometime for them to get to your support ticket. By the time they resolve the issue a week later, could you have gone and done the mission again and gotten your rewards? Being impatient, rude, and making threats will not make them get to your ticket any faster(Trust me I have tried)