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Question

Posted

Howdy fellow Tenno. I was wondering if anyone else has tried putting in a ticket? How long does it normally take to get a response? I am at four days now. Thanks in advance for the info.

4 answers to this question

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Posted

It can sometimes happen within a day or two, or take up to a week. Dont start worrying about it until it gets to 2 weeks or so of waiting.

 

DE's support is extremely good at what they do, the time it takes usually depends on what kind of ticket it is and how busy they are with tickets.

Posted

i have sent in a couple before, for mine at least it only took 2 days for each of them, it does depend on when you submit the ticket and what kind of response it need though, mine were easy to solve so thus the short time. 

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