NaughtyBox Posted June 25, 2014 Posted June 25, 2014 Howdy fellow Tenno. I was wondering if anyone else has tried putting in a ticket? How long does it normally take to get a response? I am at four days now. Thanks in advance for the info.
Dtexas Posted June 25, 2014 Posted June 25, 2014 It can sometimes happen within a day or two, or take up to a week. Dont start worrying about it until it gets to 2 weeks or so of waiting. DE's support is extremely good at what they do, the time it takes usually depends on what kind of ticket it is and how busy they are with tickets.
LordMidnightX Posted June 25, 2014 Posted June 25, 2014 i have sent in a couple before, for mine at least it only took 2 days for each of them, it does depend on when you submit the ticket and what kind of response it need though, mine were easy to solve so thus the short time.
011100110110000101101101 Posted June 25, 2014 Posted June 25, 2014 It generally took them 2 hours to 2 days to respond to me. De support is generally very good at what they do, they'll respond soon don't worry. If it takes them 2 weeks start worrying though.
NaughtyBox Posted June 26, 2014 Author Posted June 26, 2014 Thank you so much for your information! I will sit tight :-)
Question
NaughtyBox
Howdy fellow Tenno. I was wondering if anyone else has tried putting in a ticket? How long does it normally take to get a response? I am at four days now. Thanks in advance for the info.
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