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Psa: 30/06/2014 Connectivity Issues


[DE]Rebecca
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5:45 PM EDT Update: All clear, let us know if it persists!

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5:30 PM EDT Update: We're still working on 100% solved, but we are hearing reports of partial stability/less trouble. Shouldn't be too much longer as we nail down the lingering problems!

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Hey everyone!

 

We're aware of login/connectivity issues and we are currently working on a solution. Stand by for updates in this thread as we resolve!

 

Thanks to everyone who reported with details of the issue. 

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I put in the correct password and email but it continues over and over to give me "Login failed check your info" in game ONLY.

 

On the website, it does not, and logs me in normally

 

Why?

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I put in the correct password and email but it continues over and over to give me "Login failed check your info" in game ONLY.

 

On the website, it does not, and logs me in normally

 

Why?

This happened to me like a few weks ago but now it works try a couple more times and it might work

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just had the same problem, joining a game, the progress bar for my char stops at about 60%, hangs with session unavailable and boots me back to starmap, unable to click any nodes for about 2 mins and cant zoom out or back button to go back to top level, it eventually goes back there itself but i cant join any new games now, i cant click the nodes without a roughly 1 min delay before anything happens and when i do join it just does the same thing again

 

tried going out to login and connecting to game again but i cant even get logged in now, get the check details message after about 45secs of spinning circle again

Edited by Rovak
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Damh, looking at title I was hoping DE decided to finally stop ignoring Strict NAT problem.

 

I don't think it's the fact they ignore it, but just the fact that it's not easy to manage without possibly dealing more damage than fixes.

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