(XBOX)H1TMANEVETS Posted September 4, 2014 Share Posted September 4, 2014 I sense lawsuits coming on. Link to comment Share on other sites More sharing options...
(XBOX)TheEnigmaShew Posted September 4, 2014 Share Posted September 4, 2014 Have you read either this eula or the eula for Live service? Because you have no right to lawsuits. And statements to that effect actually violate both TOS. A bit of reading will save you much grief. Link to comment Share on other sites More sharing options...
(XBOX)RighteousSib Posted September 4, 2014 Share Posted September 4, 2014 I really want to enjoy this game. That is why I purchased some platinum. But taking over 24 hours to recieve what I paid for is not ok. If this is such a widespread issue they should notify players before they purchase things.... Just saying... Link to comment Share on other sites More sharing options...
(XBOX)CrypticNiko GTJ Posted September 4, 2014 Share Posted September 4, 2014 Dealing with this now and have yet to be responded to. Link to comment Share on other sites More sharing options...
(XBOX)iMsRaider Posted September 5, 2014 Share Posted September 5, 2014 So I followed DEs policies and contacted Microsoft as it's been greater than 24 hours since I bought the 120 plat (because I wanted that crossbow now). Microsoft says to contact DE as it's not something they can do since it's a consumable item and they have no control over that. Don't get me wrong, I love the game and I will support it by playing it. I just will not be using real monies again to get plat for that instant gratification. Link to comment Share on other sites More sharing options...
(XBOX)weird stealth Posted September 5, 2014 Share Posted September 5, 2014 Before I get too far into this post, I'm going to say this, you've ran into a bug, DE knows about it, and they're actively trying to fix it. Now, as for your issue, yes Microsoft can't do much with this issue. and here's what you NEED to do, you need to pull up your transaction history for your Microsoft/Xbox LIVE account, where it says you spent money on plat, then take a screenshot of it, go to Warframe's support page and create a support request, pointing out that you tried buying plat, and it wasn't awarded to your account, attach the screenshot of your transaction history, and bam, with in a few hours, someone at DE will be in connact with you, and hopefully have this mess straightened out. There was an entire thread on this very issue, and with in 2 or so pages, a few people actually figured out what to do, and got the plat they paid for. There is zero reason to go complaining just because a slight hick-up in the system for a newly released game, and saying you'll never buy plat again. granted I don't care one way or another if you do or don't buy plat, just as long as you understand that you're over reacting a little bit, and need to calm down, and listen to the support people are telling you. Microsoft said to contact DE, which should of given you a hint that you need to try using DE's support channel to see if they can fix it. Link to comment Share on other sites More sharing options...
(XBOX)iMsRaider Posted September 5, 2014 Share Posted September 5, 2014 I was going to come back and edit to be less snarky and confrontational as that is not in my nature. And all that is already done. Then I read your post and now I have no desire to be less snarky. Link to comment Share on other sites More sharing options...
(XBOX)MrToxicCodes Posted September 5, 2014 Share Posted September 5, 2014 No its totally worthy of complaining. DO NOT PUT SOMETHING IN THE MARKETPLACE IF THEY CANT FULLFILL IT.. That like me selling a you xbox code that supposed to be instant but you never got it. Its pointless. If you are selling something make sure to have everything working. I totally agree with OP Link to comment Share on other sites More sharing options...
(XBOX)RaunchyRam Posted September 5, 2014 Share Posted September 5, 2014 I'm having the same problem, it's bee 2 days and I contacted warframe support. They want a picture of my transaction page on xbox.com. The transaction is hasn't worked properly in months. I've tried both my comp and my pc and 5 browsers total. Should I mark this up as a loss? Link to comment Share on other sites More sharing options...
(XBOX)AndrewDean84x Posted September 5, 2014 Share Posted September 5, 2014 I purchased the 370 Platinum pack ($19.99) and received nothing. I submitted a ticket and haven't heard a peep back. Did I get boned out of $19.99 by Digital Extremes? Link to comment Share on other sites More sharing options...
(XBOX)DeadlyJoey Posted September 5, 2014 Share Posted September 5, 2014 I am having the same problem, Bought some Platinum and it isn't showing up, waited a day and tried again to see if it was a bug on the first day and still nothing so now its at least $40 gone without results. Link to comment Share on other sites More sharing options...
(XBOX)Xsjadow H4X Posted September 5, 2014 Share Posted September 5, 2014 Hey guys had same problem got contacted by warframe support told to send pic I said forget that and called Xbox support and they refunded my money I suggest you do the same. Took all of 5 min of my time and got my money back. Link to comment Share on other sites More sharing options...
(XBOX)weird stealth Posted September 5, 2014 Share Posted September 5, 2014 dude, all you had to do was send them a screenshot of your transaction history as proof that you paid for plat, and you're not trying to scam them into giving you free plat. Link to comment Share on other sites More sharing options...
(XBOX)AndrewDean84x Posted September 5, 2014 Share Posted September 5, 2014 I can't think of any other time this kind of problem/service has ever happened to me. Digital Extreme really should take the Platinum down from the store until tho issue is resolved. By not doing so, seems grossly irresponsible. Link to comment Share on other sites More sharing options...
(XBOX)weird stealth Posted September 5, 2014 Share Posted September 5, 2014 No its totally worthy of complaining. DO NOT PUT SOMETHING IN THE MARKETPLACE IF THEY CANT FULLFILL IT.. That like me selling a you xbox code that supposed to be instant but you never got it. Its pointless. If you are selling something make sure to have everything working. I totally agree with OP They can full fill it, and all it is, is a glitch, that's all, it happens, and they're fixing it, it might of worked just fine for the testers, but on public release some people are having issues, not everyone is having this issue. Also, we're talking about software, you can't promise that the thing you're selling is going to work 100% just look at Battle Field 4, and other games, there's bugs, some of which didn't pop up until public release. All you have to do is jump on the forums, or the support, and report the bug, with very little complaining, and the developer will put it on their list of bugs to fix, and fix it. Posting posts like OP did, are not helpful at all. OP, if you would of edited your post to be less snarky, I most likely will edit my post to better reflect your post. Link to comment Share on other sites More sharing options...
(XBOX)Wldweasel23 Posted September 5, 2014 Share Posted September 5, 2014 I brought a Affinity booster on 9/6/2014. Ever since I brought it. It feels like its not helping my Warframe at all. Link to comment Share on other sites More sharing options...
(XBOX)weird stealth Posted September 5, 2014 Share Posted September 5, 2014 I can't think of any other time this kind of problem/service has ever happened to me. Digital Extreme really should take the Platinum down from the store until tho issue is resolved. By not doing so, seems grossly irresponsible. No offence, but it's not happening to everyone, which is why they're not. They've stated that they're fixing the issue, WHICH is not grossly irresponsible, granted they should stick up a warning, informing people that if there is a problem, to contact Warframe's support for help. Link to comment Share on other sites More sharing options...
(XBOX)Xsjadow H4X Posted September 5, 2014 Share Posted September 5, 2014 dude, all you had to do was send them a screenshot of your transaction history as proof that you paid for plat, and you're not trying to scam them into giving you free plat. Would be nice if the Microsoft servers would actually bring up the transaction list like they requested a pic of but it has been buggy for the last couple of months and the only way to show the transaction is through the commerce hub Link to comment Share on other sites More sharing options...
(XBOX)weird stealth Posted September 5, 2014 Share Posted September 5, 2014 Would be nice if the Microsoft servers would actually bring up the transaction list like they requested a pic of but it has been buggy for the last couple of months and the only way to show the transaction is through the commerce hub You could also use the Microsoft Purchase Confirmation email you get from buying the plat, it should look like this, try taking a screenshot of that and sending it to the support team. All they really need is proof that you paid money for plat, on the system, and not trying to trick them into giving you free plat. Link to comment Share on other sites More sharing options...
(XBOX)Tobitex Posted September 5, 2014 Share Posted September 5, 2014 They fixed my issue with platinum. Just be courteous and it gets fixed quick. Link to comment Share on other sites More sharing options...
(XBOX)Tobitex Posted September 5, 2014 Share Posted September 5, 2014 I had the same issue and DE fixed it in 24hrs. Create a ticket, send them what they ask and it's fixed. The response time was great considering all of the issues they've been working on. Yeah it's slightly annoying, but the game just got released. Other games have been out for a month or more and still are broken. Link to comment Share on other sites More sharing options...
(XBOX)TheEnigmaShew Posted September 5, 2014 Share Posted September 5, 2014 I had mine solved, A few things to remember. Don't use the in game purchase option as the glitch seems to be in there. attach a screenshot of the transaction record for the profile (with gamertag clearly visible) involved into the service ticket to expedite the matter when they get to your ticket. Be patient as they have a whole heap of tickets right now. Check back on your ticket often in case they answer it and there is some issue that you need to address. Link to comment Share on other sites More sharing options...
(XBOX)Rufy Boy Posted September 6, 2014 Share Posted September 6, 2014 So here's an interesting twist to this issue: I purchased both a 370 and a 75 platinum pack roughly 2 hours apart on Thursday evening. This afternoon when I logged on, my 75 platinum was there but not my other 370. Would transaction size/value be causing one to show but not the other? Or could it be because I purchased 2 seperate packs in a short amount of time? Link to comment Share on other sites More sharing options...
(XBOX)SaskiaPOV Posted September 6, 2014 Share Posted September 6, 2014 Hi I purchased 1000 platinum points on 4 occasions , because at first I was confused what was going on , I have never had an issue purchasing content ever before on Xbox live . This was 3 days ago still no content in game ? What is going on Link to comment Share on other sites More sharing options...
(XBOX)Sgt Kav Posted September 6, 2014 Share Posted September 6, 2014 (edited) I purchased 170 on Tuesday thru the X1, never got it. Last night I tried again with a 75 using my SmartGlass app. spoke with MS customer service today, the refunded the 9.99 and said they are aware that purchasing thru the X1 does not work, but that the SmartGlass is working. So I purchase 370 thru the SmartGlass today and have not received it. My crew is loving the game, but issues with my money being taken and not recieving what I paid for is leaving a bad taste. Update, the 4.99 order delivered at 1 am PST. Still haven't received 370 order, ticket submitted. Edited September 6, 2014 by (XB1)Sgt Kav Link to comment Share on other sites More sharing options...
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