(XBOX)UndyingNoble6 Posted September 9, 2014 Share Posted September 9, 2014 Just buy it from the Store on the Xbox One itself just to be safe Link to comment Share on other sites More sharing options...
(XBOX)GRADIO231 Posted September 9, 2014 Share Posted September 9, 2014 No, I purchased platinum twice from the Xbox market place and have still not received it. It has been about 2-3 days now. I submitted a report but I haven't heard anything back so far. Link to comment Share on other sites More sharing options...
(XBOX)BLK THORN Posted September 9, 2014 Share Posted September 9, 2014 Just hold off until they announce a fix. I have been waiting for 7 2 hrs to get platinum. Link to comment Share on other sites More sharing options...
(XBOX)Shushady Posted September 10, 2014 Share Posted September 10, 2014 Just got home from work with a reply telling me I've been credited, though I haven't logged in yet. So they're working on it but I'd hold off just to be safe. Link to comment Share on other sites More sharing options...
(XBOX)Evil Dereck Posted September 11, 2014 Share Posted September 11, 2014 I plan to buy 370 plat today, but im wondering about weather or not buying it from xbox website will work or not. Anyone know if the Bug has gone away or still there? and if buying it from the xbox.com website works? Where you buy it from doesn't matter, they aren't being notified when someone makes a purchase through Microsoft. Link to comment Share on other sites More sharing options...
(XBOX)GnarlyNovaCane Posted September 11, 2014 Share Posted September 11, 2014 This process may take a bit, log in and out, wait a day. If you receive nothing within a day, contact support, and they'll look into your issue. I paid for platinum on Monday and have contacted Xbox and digital extreme all I get is the run around and I'm out 10 bucks. This is really starting to piss me off. I love the game even with all it's bugs but not being helped I feel is robbery. Link to comment Share on other sites More sharing options...
(XBOX)SSE ASSASSIN Posted September 11, 2014 Share Posted September 11, 2014 I see im not the only one that this is happening to .. I SPENT 20 BUCKS on platinum LAST WEEK and I still havent recived it.And i have been contacting tech support and they got me running around all these obsticals to get it . The guys that say ''be paietint'' are not having this problem,because nobody is paietint when they are getting robbed. Link to comment Share on other sites More sharing options...
(XBOX)Evil Dereck Posted September 11, 2014 Share Posted September 11, 2014 I've bought Platinum 3 times, and all three times customer support got me my platinum in hours at most. Link to comment Share on other sites More sharing options...
(XBOX)x RayD8 x Posted September 12, 2014 Share Posted September 12, 2014 I am still out 20.00 dollars and it has been almost a week now. I have had no email from anyone and i have followed all help and support avenues. Patience is not a virtue that I was blessed with and am getting fed up with the runaround!!! REFUND!! This is the worst flop from a game I have seen, ripped a ton of people off in my opinion. Link to comment Share on other sites More sharing options...
(XBOX)razor 216 Posted September 12, 2014 Share Posted September 12, 2014 I bought 75 platinum from marketplace but didn't get it yet Link to comment Share on other sites More sharing options...
(XBOX)razor 216 Posted September 12, 2014 Share Posted September 12, 2014 I bought 75 platinum from the marketplace but didn't get it yet Link to comment Share on other sites More sharing options...
(XBOX)TRU JIG Posted September 12, 2014 Share Posted September 12, 2014 How do I get a ticket ive purchased 40.00 worth of platinum and haven't received anything yet its been 3 days can anyone help Link to comment Share on other sites More sharing options...
(XBOX)Sir Waltz Posted September 12, 2014 Share Posted September 12, 2014 Hi i bought platinum points about a week ago and it still hasn't shown up I've called xbox and they told me about this forum so that you guys can keep track on this issue Link to comment Share on other sites More sharing options...
(XBOX)PTFO Hanoth Posted September 13, 2014 Share Posted September 13, 2014 I had the same issue so I contacted Microsoft support and they refunded me and contacted DE for me to have my Plat added manually. I got my Plat for nothing :) Microsoft support are normally very good if your polite and patient with them. Link to comment Share on other sites More sharing options...
(XBOX)LONEWOLF119 Posted September 13, 2014 Share Posted September 13, 2014 I bought platinum about a week ago and it never gave me the platinum. I was directed here by Microsoft and it happened twice. Link to comment Share on other sites More sharing options...
(XBOX)HC One Stick Posted September 13, 2014 Share Posted September 13, 2014 I bought my platinum the other day and still nothing. Dose anyone know if this issue is being worked out???? Link to comment Share on other sites More sharing options...
(XBOX)icurehangovers Posted September 14, 2014 Share Posted September 14, 2014 This is obviously still an issue. I had a problem last week where I didn't get the platinum I bought. I went to the support page for warframe, opened a ticket and included screenshots (png if anyone cares) of my transactions on Xbox.com and on commerce.microsoft.com. I had to include the commerce screenshot because there is an issue on xbox.com where I can't see my recent transactions. The next day, I logged in to the game (assuming that, like everyone else, I wasn't going to hear from them for days) and I saw I had the platinum I bought. I went to the support site and there was most definitely a response from them. I hope something from my experience helps someone and they fix this issue soon. I really wanted to buy some more platinum, but I will be waiting for this issue to be resolved first. If you want more detail about what I did exactly, PM me or ask here. I'd be happy to help anyone out. Link to comment Share on other sites More sharing options...
(XBOX)Klif Posted September 15, 2014 Share Posted September 15, 2014 Look I'm not hating on war frame or Xbox I'm just saying I want my stuff I know problems happen and I understand I hope everything works out for me and all the others who are having this problem. OK so on Friday (3 days ago) I bought Loki prime access for 80$ and received nothing and I was upset at the time and researched and saw others having this problem I contacted Microsoft and after hours of talking it ended as them telling me to contact the game developer but i saw that the support team is only open monday-Friday and their are alot of problems and a lot of people I just don't want to be forgotten and loose 80$ (I have proof of the buy) i hope this gets fixed quick and I can get back to my newly favorite game war frame! Thanks for any help or kind words have a great day Link to comment Share on other sites More sharing options...
Letter13 Posted September 15, 2014 Share Posted September 15, 2014 Even though Support says it's only open Monday-Friday, you can still submit a Support Ticket, and support will get back to you in the order in which they received your ticket. Link to comment Share on other sites More sharing options...
(XBOX)Klif Posted September 15, 2014 Share Posted September 15, 2014 Thank you and yes I know i filled one out Friday and I'm waiting for a response I just felt like putting it out there so if it is happening to someone else they can know what's going on and know they are not the only ones experiening this problem Link to comment Share on other sites More sharing options...
(XBOX)Klif Posted September 15, 2014 Share Posted September 15, 2014 Experiencing* sorry Link to comment Share on other sites More sharing options...
(XBOX)Azrael Serene Posted September 15, 2014 Share Posted September 15, 2014 (edited) Has anyone gotten this problem resolved yet or is everyone still doing the run around pointing fingers? I know today or tomarrow is supposed to be the last time to buy the loki prime pack and I really really want to but i don't wanna be out $80 with nothing to show fourth. except one very unpleasnt wife and a broken window and or 50" Flat screen...Depending on what kind of mood the wifes in. Edited September 15, 2014 by (XB1)Grey Mania Link to comment Share on other sites More sharing options...
(XBOX)Azrael Serene Posted September 15, 2014 Share Posted September 15, 2014 Success! It worked! Link to comment Share on other sites More sharing options...
(XBOX)ButtonedPluto91 Posted September 16, 2014 Share Posted September 16, 2014 warframe currently did not give me my credits i payed for as well n it would be nice if i could get what i bought Link to comment Share on other sites More sharing options...
(XBOX)SHAWNB86 Posted September 17, 2014 Share Posted September 17, 2014 I want to try to buy platinum but I tied to before and it didn't work they gave me a refund quickly but I would like to try again has anyone had any luck Link to comment Share on other sites More sharing options...
Recommended Posts