(XBOX)AndrewDean84x Posted September 5, 2014 Share Posted September 5, 2014 What gives? The money has already been taken out. I also submit a ticket, with no email of confirmation. Anyone else experience this? Link to comment Share on other sites More sharing options...
Letter13 Posted September 5, 2014 Share Posted September 5, 2014 From what I understand from [DE]Megan's post on the Buying Platinum Thread, it seems as though DE's XB1 account servers are having trouble with receiving the purchase orders from Microsoft's systems and that they're working to squash the bug. Our team is fully investigating this issue! Please bear with us as we communicate with the necessary people to resolve this problem. Link to comment Share on other sites More sharing options...
(XBOX)KamakaZCasanova Posted September 5, 2014 Share Posted September 5, 2014 im currently experiencing the same problem...i did purchase 5 dollars worth (75) plat and it went through just fine but not the $20 Link to comment Share on other sites More sharing options...
(XBOX)GhostlyRange Posted September 5, 2014 Share Posted September 5, 2014 yeah had the same problem with not geting my platinum even tho i payed for it and saw it go threw but never got it Link to comment Share on other sites More sharing options...
(XBOX)Egal44ARock Posted September 6, 2014 Share Posted September 6, 2014 I am also having this problem. Paid for 370(19.99) But have yet to get the plat in game. it has been 2 days Link to comment Share on other sites More sharing options...
(XBOX)XFEAR REAPERX Posted September 7, 2014 Share Posted September 7, 2014 From what I understand from [DE]Megan's post on the Buying Platinum Thread, it seems as though DE's XB1 account servers are having trouble with receiving the purchase orders from Microsoft's systems and that they're working to squash the bug. Having same problem bought 2 20 dollar deals 2 days ago still nothing what gives Link to comment Share on other sites More sharing options...
(XBOX)Lethel Llama Posted September 7, 2014 Share Posted September 7, 2014 I've also had this problem with a $10 and $20 purchase amounts of platinum but a $5 one went through no problem. I suggest you call 1800 4MYXBOX and submit a complaint to Microsoft. Let them know this is an issue and that you'd like the money refunded until the issue is resolved. When I called after my first issue, they said try again in 5-6 hours. I waited a couple days and still the same thing happened. Basically, don't spend anymore money on Warframe because in two days there will be so few people playing it anyways it won't matter. Link to comment Share on other sites More sharing options...
(XBOX)WarriorOhio Posted September 7, 2014 Share Posted September 7, 2014 Had the same issue, still havent received my 370 Link to comment Share on other sites More sharing options...
(XBOX)ThreeDeeJay Posted September 7, 2014 Share Posted September 7, 2014 From what I understand from [DE]Megan's post on the Buying Platinum Thread, it seems as though DE's XB1 account servers are having trouble with receiving the purchase orders from Microsoft's systems and that they're working to squash the bug. Thanks for letting us know. Link to comment Share on other sites More sharing options...
(XBOX)OriginalUNJUST Posted September 8, 2014 Share Posted September 8, 2014 Same paid for 540 platinum didn't get nothing. Hope to get my cash back one way soon ingame or refund. Link to comment Share on other sites More sharing options...
(XBOX)ThreeDeeJay Posted September 8, 2014 Share Posted September 8, 2014 Still an issue for me. It's hitting 72 hours now. Link to comment Share on other sites More sharing options...
(XBOX)SatNiteEduardo Posted September 11, 2014 Share Posted September 11, 2014 I bought 370 and immediately bought a 170. When I got back to the market I had the 370 but not the 170. Since then if I buy more than 1 just do it one at a time and head back to market to make sure its there. Link to comment Share on other sites More sharing options...
(XBOX)Articwolf1911 Posted September 12, 2014 Share Posted September 12, 2014 I'm having the same issue I made 2, $19.99 purchases 3 days ago and still have not received anything. Link to comment Share on other sites More sharing options...
(XBOX)HC One Stick Posted September 14, 2014 Share Posted September 14, 2014 I also bought platinum and still none. Can we get a dev or some one to see if this is being fixed Link to comment Share on other sites More sharing options...
(XBOX)SatNiteEduardo Posted September 16, 2014 Share Posted September 16, 2014 Most of my transactions work but another 170 failed. Link to comment Share on other sites More sharing options...
(XBOX)HC One Stick Posted September 17, 2014 Share Posted September 17, 2014 It's approaching 72 hrs now can we get an answer please Link to comment Share on other sites More sharing options...
(XBOX)mRwIcKcm23 Posted September 21, 2014 Share Posted September 21, 2014 im still have the same problem here and have been working with the team and still nothing I buy and still get nothing and its been like this for me when it came out I just bought three 5 dollars and still got nothing I three days Link to comment Share on other sites More sharing options...
(XBOX)HotboxTheBong Posted September 21, 2014 Share Posted September 21, 2014 Write a support ticket with your xbox.com transation history in the pic with your gamertag showing as soon as they see it they will credit you, ibought 595 platinum with 3 75 plat packs and a 370 pack, had to contact for all of them but I got my moneys worth Link to comment Share on other sites More sharing options...
(XBOX)NATETHEMAN719 Posted September 29, 2014 Share Posted September 29, 2014 They have no problem taking money.. I dont belive DE at all saying its server problems. And why do they not have a legit customer service department. I got the 4.99 no problem 19.99 made me feel like I was in Vegas making a sucker bet. Link to comment Share on other sites More sharing options...
(XBOX)SatNiteEduardo Posted October 9, 2014 Share Posted October 9, 2014 They have no problem taking money.. I dont belive DE at all saying its server problems. And why do they not have a legit customer service department. I got the 4.99 no problem 19.99 made me feel like I was in Vegas making a sucker bet. They do have a legit customer service department. As the post above yours says they will deliver if you write a support ticket and provide the info they ask for. To all others who have had issues - has anyone found a "safe" way to buy platinum ie a way that has worked every time they tried. I have had people tell me other methods but when I have problems they occur no matter how I make the purchase eg game open, game closed, on console, on website etc. Link to comment Share on other sites More sharing options...
(XBOX)NickelSackk Posted November 20, 2014 Share Posted November 20, 2014 I payed for 75 platinum with my card and it charged it but I didn't get my platinum. So I used a different card and got the same result. It has been over ten hours since a bought it. so Wth is going on. Link to comment Share on other sites More sharing options...
(XBOX)RedVenomPhantom Posted November 21, 2014 Share Posted November 21, 2014 I start the mission and it says complete on top then button stuff and my game freezes Link to comment Share on other sites More sharing options...
(XBOX)GodVanDamnIt Posted December 9, 2014 Share Posted December 9, 2014 I just bought 21.49 worth of platinum and I have yet to see my 370 plat show up .-. Link to comment Share on other sites More sharing options...
(XBOX)CFE Vulari Posted December 9, 2014 Share Posted December 9, 2014 I bought $5 plat then when it did not work i spent another $5... Refund or Plat.. i have comformation emails. Link to comment Share on other sites More sharing options...
(XBOX)PTFO Smk Posted December 13, 2014 Share Posted December 13, 2014 I bought the 170 Plat and never got it it's been 3 days now I'd appreciate it if you'd give me double Plat Link to comment Share on other sites More sharing options...
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