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Tessera Venus


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There has been someone (the same player) frozen on the public loading screen for the Tessera mission on Venus for approx. 11 hours. Due to that I've been unable to load into this mission unless doing so on solo. The issue is clearly with this player, as reloading, closing, turning off ps4, etc. has not accomplished anything. How can this be taken care of so that the player is removed from the screen/mission/network to allow for public playing? Help is greatly appreciated!

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