Crash, Crash, Crash

[Fahren_Corvalis]

Ever since update 15 I have not been able to play. I tey to do the Archwing mission and it instanly crashes. Can't even submit a report anymore. Im on a 32bit machine, which the last hotfix said it fixed that problem. Anyone else crashing within the first 5 minutes of logging in? Please fix, I love this game and wanna play again.

[oick88]

I cant even get in Mate and I use a 64 bit

[taiiat]

Crashing issues you say?

 

- when your issue occours, after Warframe has terminated and you have sent your Crash Report(or attempted to), immediately go to your Local Appdata, and grab the Evolution Engine Log (EE.Log) from the Warframe folder. this file is wiped each time Warframe launches, so if you run Warframe again after the session with the issue, the Log will be useless.

for Windows Vista / 7 platforms, this should look something like this:

 

(Boot Drive letter):\Users\(username)\AppData\Local\Warframe\EE.log

 

copy this file to a different location for the time being, as when Warframe launches, this file is overwritten, and you need the data that's in the file as it stands after the Crash.

 

- go to Support, create a Support Ticket, and fill out the forms appropriately (Tech - Crashing would probably be appropriate here).

then, upload the EE.Log to the webpage.

 

- next, you'll need a Direct X Diagnostic Report (Dxdiag).

how to open Dxdiag:

(if you're asked a question when you run DxDiag, just click yes)

 

now, save all information to a file. where ever is convenient, the Desktop is pretty convenient, you'll delete this file after you attach it to the Support Ticket anyways.

 

- now, if you haven't done so already, attach these two files to your Support Ticket. you can either browse for them, or you can drag them to the Attach zone to automatically upload them.

 

- lastly, explain your issue in the fullest detail that you can. what was going on at the time of crash, how many players, what mission type and what node you were playing, anything that might be relevant. 

and don't forget to submit your Support Ticket.

 

(if you're not sure how to login to Support, it's the same account you use for Warframe and the Forums!)