GRIZZLY909 Posted April 30, 2015 Share Posted April 30, 2015 (edited) I just traded 20pl for Braton Prime Barrel, completed trade returned to my ship but when I checked I did not receive Braton Prime Barrel! I know it was not scam I completed trade succesfully, I'm just rank 6 and 20pl means a lot for me, don't know what happened but it's a fact that I don't have 20pl or Braton prime barrel... can someone help me? Edited April 30, 2015 by GRIZZLY909 Link to comment Share on other sites More sharing options...
Solandis Posted April 30, 2015 Share Posted April 30, 2015 (edited) Submit a ticket with support. http://support.warframe.com/ Let us know if you need help with the process. It might take a bit, they're apparently quite swamped. Edited April 30, 2015 by Solandis Link to comment Share on other sites More sharing options...
Morgax Posted April 30, 2015 Share Posted April 30, 2015 (edited) Well if you are sure it is not in your inventory under prime parts you can contact support page https://digitalextremes.zendesk.com/hc/en-us Edited April 30, 2015 by Morgax Link to comment Share on other sites More sharing options...
GRIZZLY909 Posted April 30, 2015 Author Share Posted April 30, 2015 (edited) I've just submitted a ticket for support, I hope they won't ignore me Edited April 30, 2015 by GRIZZLY909 Link to comment Share on other sites More sharing options...
r0ckwolf Posted April 30, 2015 Share Posted April 30, 2015 I've just submitted a ticket for support, I hope they won't ignore me The Warframe Support Team is usually very helpfull and understanding. If what happend was an error that can be clearly traced back as something on the games side, you will definetly get your plat back. When submitting a Ticket try to be as polite and factual as possible, the support Team works through hundreds of tickets each day and if i were in their shoes i would ignore everything that starts with an insult or a snarky comment! Just sayin´^^ Link to comment Share on other sites More sharing options...
lukaself Posted April 30, 2015 Share Posted April 30, 2015 Don't worry, they won't ignore you and they're very helpful. But yes they're swamped and it could take any amount of time up to a month for getting a reply. Just be patient, they reply to everyone and always try to find an acceptable solution for both parties. Link to comment Share on other sites More sharing options...
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