CipherXIII Posted May 24, 2013 Share Posted May 24, 2013 Okay guys, I don't normally feel the need to post these kinds of things but the response to U8 is getting to be a little too negative. Firstly let's discuss how the beta process works. First there is a closed beta, where the Devs will work with a small player base in order to test the features of the games such as your graphics, physics, and how they effect the servers. During this time the devs gain a basic understanding of what content does, and how it reacts on an online basis. The increased amount of players in the closed beta make the chances of finding a bug, or glitch much higher than it would if they were using an intimate group of testers in their building. Now let's talk about open beta. Open betas are the next tier of testing, they allow for a larger player base to come in, and just as with closed beta, this increased number of players can increase the chances that a bug will be found, such as huge bugs, like the black void problem we are experiencing, or something minor like an issue with the cartography of the map that sticks to players as they run over it, or perhaps doors that don't open all the way. Secondly: Let's talk about what is and what is not productive during major content updates. What is productive is checking the bug report forums regularly, and seeing if the issues you are experiencing is already a known bug. If it is not, post it on the forums. (Why do I say forums and not open a ticket?) Well that is simple. Tickets require an individual to investigate it, every time. So there are multiple people reporting the same glitch through tickets, and that diverts man power from dealing with the larger problem. (If you've seen office space, think of the opening scene where the main character is told by 7 different bosses to file the same TPS report) EVERY ticket must be investigated. There are literally thousands of people reporting the same thing, and every time someone has to answer it. This serves no function, or purpose other than to slow down the customer service reps who are dealing with individual problems that are separate than in game bugs which the devs know about and the greater population clearly knows it's being worked on. By submitting those tickets, you are basically contributing to the problem. Lastly: Guys I can understand your frustration at having all these glitches impact your gameplay, but posting on forums with your rage posts, and cursing the devs, and blaming them with irrational claims does more than you think. When you make these claims in region chat, and in the forums, you might think you're somehow validating how you feel by rallying people who are just as frustrated as you. What you are really doing is contributing to the problem. People who have just joined the game check these forums every minute of every day. They draw their impression of the game from what others say because they have yet to experience the game fully for themselves. So they take what is on forums and on region a lot more seriously than us veterans that know this song and dance, and are patient enough to simply wait for the issues to be resolved. These kind of flame posts can hurt the game's fanbase, and turn people away in frustration. By attempting to validate your anger, you can potentially make this game lose customers, and in essence hinder the game's growth. To end I just want to say, that yes it sucks when stuff doesn't work the way it was intended, but chill out. This game is still in beta, and this is the process. There has never been an MMO that launched without experiencing problems with their UI/Graphics/Physics etc.. So if you are too frustrated with the game to accept this, then I invite you to turn it off, play something else, or just watch some TV go outside etc.. Complaints do not help. It is a self serving action that hurts the game. Treat this game, and these Developers with respect, because they treat the community better than any game that has ever come before it. Respect what they do for us, and be patient. ~Sipher-13 Link to comment Share on other sites More sharing options...
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