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    • [DE]Drew

      General Bug Report Guidelines - Please Read   03/31/2016

      ***Before posting in General bugs, make sure your report doesn't belong in any of our other bug categories.***   Bug reports are the key to identifying and fixing issues in Warframe. We rely on our forums heavily for identification of bugs plaguing Tenno in the field. In order to improve on our ability to act on bugs, there are some steps you can take to help us keep the forum organized. This will help our team to prioritize fixes, allowing us to serve the community where we are needed most. Before posting on the bug forums, please read the following guidelines:

      1) Search! Check to see if your bug has already been reported using our search function within the appropriate bug forum. If the issue has been reported previously, please comment on that thread instead of making a new one. In addition, some problems can only be solved by support; be sure to read this thread if you are unsure of where to submit your report.
           
      2) Separate! If you have found multiple bugs, please separate them into one bug per thread. Even if the same item/ability/etc. is affected by multiple issues, keep them separated unless they are very closely linked, or the same bug can be recreated in two or more ways.
           
      3) Specify! Make sure that your thread title is informative, indicating:
      a. Which element(s) of the game are affected
      b. How the bug affects these elements
           Helpful titles:
      Unable to perform melee finishers after using Ash's Blade Storm
      Event Badge in wrong position on Sentinels
      Players can enter Conclave matches with improper Conclave ratings
          
      Unhelpful titles:
      Weird/Awesome/Gamebreaking Bug
      Uhhh, So This Happened...
      DE, This Bug Needs To Be Fixed NOW!!!!   Ensure that your bug report includes as many details as possible and that the report is made in the proper section. If possible, include any screenshots of the problem. If you know how the bug is reproduced, be sure to include that information as well.

      Thank you for helping us make Warframe the best game it can be! The original rule thread can be found here.
    • [DE]Danielle

      Getting Support - Common Issues   04/20/2016

      Have an issue? Unsure if we can help? Warframe's support team can assist you with the following common issues and concerns! 

      *Take care of reading through the instructions before sending in your Support ticket. An organized and detailed ticket will better help the agent answer and fulfill your request.* 
      "I accidentally purchased the same item twice."
      Before sending in a support ticket please choose which item you would like to keep and start using it! Support tries to have as little impact on your play time as possible; we're able to see which of the two items you aren't using and remove it from your inventory (even while you're logged in). 

      Please note: We will not perform refunds on items that have been used - Leveled items or items with minimal Affinity are not eligible for refunds. 


      "I accidentally purchased an item and would like a refund" 
      Platinum refunds can usually be processed, as long as you submit your request immediately after your purchase and the item has not been used. 


      "I bought the wrong item."
      A variation of the above questions, but the same applies. We are able to remove the item and refund your item purchase only if it has not been used. "


      "I sold an item by mistake, is there any way I can have it back?"
      Absolutely! In order to have the item restored please contact us as soon as possible after the sale - we have a limited window of time allocated to reversing this process.

      Please make sure you have an open Warframe / weapon slot for the item(s) you sold. Should you not have enough slots available at the time of the reversal, we will contact you to let you know that you need to make room in your inventory. 


      "I started building something in the Foundry that I didn't mean to."
      If the item is finished, please do not claim it. We cannot refund foundry items once they are claimed by the player. Unclaimed items will have the full construction costs refunded.


      "I purchased a skin, but I can't find it."
      Before sending in a support ticket, go to your Arsenal and browse for the purchased skin. You can search for and equip skins by clicking on the Appearance tab next to the item you want to customize.  If you experience difficulties, contact Support and we can verify that you have the item and further assist you with equipping it. 


      "My mod is missing" or "I fused a mod by accident!"
      Should you find you are missing any specific mod, please provide us with the name, rank, and the day you last saw the mod in your inventory. If you have an idea what mod it might have been fused into, please do not perform any more fusions; if a fused mod is fused again into a new mod, it cannot be recovered.
      "I accidentally used a Forma on an item!"
      If you accidentally polarized your item, please file a support ticket immediately and refrain from using the item in question until we get back to you.

      In the ticket, please specify the item that you applied the Forma to and what polarity you intended to add.    "I didn't receive my rewards from the event!"
      We kindly ask you repeat any events/missions if they are still available. Please keep in mind that we are unable to advance you towards the next step/level of the event (if there is one) and cannot change any end of mission scores. If you are still missing rewards after repeating, please wait until after the event has ended and the rewards have been given out. Once the event has concluded contact Support as soon as possible. 

      Since certain events have immediate rewards while others do not, please check our website / Forums / social media for any announcements about the distribution of event rewards.


      "My game crashed during a mission” or “My game was unable to update the account information and the progress was not saved.”
      Depending on the mission you played, try to re-join the session to receive your rewards. Please note that only the end of mission rewards (5 minute / round rewards) are recoverable. Pickups from the mission itself cannot be recovered by the support team.  If you are crashing or experiencing errors regularly, please create a support ticket in the most appropriate technical category so we can do our best to help you solve any networking / system problems you are experiencing. 


      “I want to change my email address / delete my account”
      If you wish to update your account’s email address or have your account removed permanently, you will need to contact support and verify that you are the account creator.   “I have purchased Platinum/Prime Access, but have not received it yet”
      Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game.

      If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible: Choice of payment service (Paypal, credit card, etc.) Date and time of payment Screenshots of the confirmation for the purchase, including the transaction/order number Mobile phone number used, if payment was made through mobile service Item purchased (Prime Access Package, 1000 Platinum bundle, etc.)   Experiencing issues that were not listed above? The following links are also at your disposal: Support’s Knowledge Base: https://digitalextremes.zendesk.com/hc/en-us  Trading Guide - FAQ, Tips, and Guidelines: https://forums.warframe.com/announcement/44-trading-guide-faq-tips-guidelines/ Autohotkey Ban Qualitfactions PSA: https://forums.warframe.com/topic/436368-psa-autohotkey-ban-qualification/    Got a problem? We can help you! Contact us here. 

Archived

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Earthy

"Checking for update" Europe players

179 posts in this topic

The .bat file trick got me into the game aswell :) thanks man, hope the update issue gets resolved quickly though

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temporary solution (fromЕвгений Ер)

create *.bat file in (you can first create .txt file, then rename to .bat)

Warframe\Downloaded\Public or games/downloaded/public

copy this in (without "for 64x EN"):

For 64х RU:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:ru

For 64х EN:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:en

For 32х RU:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:ru

For 32х EN:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:en

THANK U, BRO !!!

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temporary solution (fromЕвгений Ер)

create *.bat file in (you can first create .txt file, then rename to .bat)

Warframe\Downloaded\Public or games/downloaded/public

copy this in (without "for 64x EN"):

For 64х RU:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:ru

For 64х EN:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

For 32х RU:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:ru

For 32х EN:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

It looks like I'm missing something. The game starts, but i cant get past the login screen. Is this just a workaround to just ignore the patch, or am i missing something here?

Thanks.

PS: I'm quite bad at filling out the blanks so please go step by step if you anyone does reply to this.

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can u plz share instruction of how u managed to do it..coz obviously im missing something or did something wrong? :(

Sabre_tooth already write instruction, make txt file, copy to them

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

or other string if you have 32 bit windows

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

rename file to *.bat, and place it to Warframe\Downloaded\Public

then just execute bat file

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i just uninstalled and cleaned all related with warframe on registry and installed..now its downloading all over again...hopefullyi t will work!

yesterday i uninstalled and reinstalled without cleaning the registry and it wouldnt even start patching..better work now :D ill keep u all posted

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cant enter the game by this method anymore , the login screen says the game has been updated please exit and run the launcher . and as wlays launcher wont update .

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temporary solution (fromЕвгений Ер)

create *.bat file in (you can first create .txt file, then rename to .bat)

Warframe\Downloaded\Public or games/downloaded/public

copy this in (without "for 64x EN"):

For 64х RU:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:ru

For 64х EN:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:en

For 32х RU:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:ru

For 32х EN:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:

https://api.playwarframe.com/api/ -language:en

hmmm I was able to run the game with ur .bat file...but I can't see any fonts and some textures

aaand still waiting for issue =_=

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cant enter the game by this method anymore , the login screen says the game has been updated please exit and run the launcher . and as wlays launcher wont update .

use .bat file only.

just double-click the .bat file and it will launch the game

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hmmm I was able to run the game with ur .bat file...but I can't see any fonts and some texture

aaand still waiting for issue =_=

try uninstall the game(or clear cache in launcher options) and download fully again (about 730 megabytes)

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Sabre_tooth already write instruction, make txt file, copy to them

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

or other string if you have 32 bit windows

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

rename file to *.bat, and place it to Warframe\Downloaded\Public

then just execute bat file

What name shoud the .bat file have? We can't just throw a file in there without a name... What do you mean by execute? Launch?
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What name shoud the .bat file have? We can't just throw a file in there without a name... What do you mean by execute? Launch?

any name

yes, i mean launch, sorry, english not my native language

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What name shoud the .bat file have? We can't just throw a file in there without a name... What do you mean by execute? Launch?

it doesn't matter the name of file. 1,2,3 or new file. but it should be with .bat filename extension

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any name

yes, i mean launch, sorry, english not my native language

Alright thanks, I'm in-game now. I also decided to clean up the guide for newbies. Here you go fellas:

1: Copy the following text depending on your version of the game and computer system.

Do not copy that "English, 64-bit system" text, you want the sentence below!

English, 64-bit system.

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

English, 32-bit system.

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

Russian, 64-bit system:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:ru

Russian, 32-bit system:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:ru

2: Launch a text editor, windows notepad works excellent.

Paste the sentence into the text editor and save the file as fix.bat

You can choose any name you like but that's just an example. You MUST include the .bat at the end!

3: Save your .bat file at Warframe\Downloaded\Public

4: Double click the .bat file and it will launch Warframe

If you got everything right it should look like this (don't mind the Swedish hehe)

2wfpi7c.jpg

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Hi, guys. I found the solution of your problem. Yesterday I didn't start game with the same error. I change my ip used proxy switcher to american, then i try open amazon.com. When the page opened I started launcher and updatings were downloaded. Now you can close the program and enjoy game. Hello from Russia

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Hi, guys. I found the solution of your problem. Yesterday I didn't start game with the same error. I change my ip used proxy switcher to american, then i try open amazon.com. When the page opened I started launcher and updatings were downloaded. Now you can close the program and enjoy game. Hello from Russia

амазон и так открывается, без танцев с бубном, это не показатель
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Ну там было написано что патч хранится на каком то файлообменнике на амазоне на который нужен как я понял айпишник Америкию Вот я проксисвитчером сменил айпишник и обновления скачались, уже рублюсь. Только лагов много. То босса нет, то игроки подсоединяются и виснут

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Don't do the bat thing -- it's going to make the game run with mangled content, you'll have matchmaking problems, and I think it causes premature baldness. If I get support tickets from people using the batch file to boot I am going to have an aneurism.

We don't know what the F*** is wrong with CloudFront in Europe -- the nodes are fine in North America -- we're building a bypass right now that should be out in an hour or so.

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In the mean time I need assistance from somebody technical across the pond who can run a diagnostic tool for me - apparently Amazon doesn't want to share this file publiclly so I need to share it privately via support ticket. Let me know.

I could do that.

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In the mean time I need assistance from somebody technical across the pond who can run a diagnostic tool for me - apparently Amazon doesn't want to share this file publiclly so I need to share it privately via support ticket. Let me know.

can do.

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Alright thanks, I'm in-game now. I also decided to clean up the guide for newbies. Here you go fellas:

1: Copy the following text depending on your version of the game and computer system.

Do not copy that "English, 64-bit system" text, you want the sentence below!

English, 64-bit system.

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

English, 32-bit system.

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:en

Russian, 64-bit system:

start /I Warframe.x64.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:ru

Russian, 32-bit system:

start /I Warframe.exe -fullscreen:0 -dx11:0 -webserver:https://api.playwarframe.com/api/ -language:ru

2: Launch a text editor, windows notepad works excellent.

Paste the sentence into the text editor and save the file as fix.bat

You can choose any name you like but that's just an example. You MUST include the .bat at the end!

3: Save your .bat file at Warframe\Downloaded\Public

4: Double click the .bat file and it will launch Warframe

If you got everything right it should look like this (don't mind the Swedish hehe)

2wfpi7c.jpg

What detail. :) Thank you.

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