PSA: Void Key to Relic Repair Script

[[DE]Rebecca]

Hi All!

In the deployment of Specters of the Rail, Void Keys were converted to Relics through a script.

However, there was an issue on Friday for anyone that logged in between the original Update deployment and the first Hotfix.

The original conversion code forgot to give some Relics that were eligible for the 'Key to Relic' Swap, and now this has been remedied in the following way:

LITH M1
LITH A1
MESO B1
MESO V1
NEO D1
NEO S3
AXI V2
AXI N2

All of those affected (i.e logged in between the affected deployments) will get 5 of each of the above listed Relics. We are running the script now. I will edit this post when it is completed.

Thank you for your patience - lots more repairs to the game coming over the next few days with Hotfixes and more! Transference signal strong!
 

[Ins.]

Thanks, glad I don't have to mooch off of my clannies any more.

5 isn't that much though, guess that's what we get for playing the game right after an update.

Edited July 11, 2016 by Ins.

[Egg_Chen]

5 of each... but I had hundreds of keys.

Now I have a reserve of 5 for a certain type, when I had hundreds before. So now my stash of Lith looks like 100+, 100+, 100+, 100+, 100+, 5.

I wonder where new primes will go!

Edit: Sorry cannot resist, I don't think you can actually call this a "repair" script?

Edited July 11, 2016 by Egg_Chen

[spacedkadet]

that's better, thank you space mom :)

[Wolfnrun]

2 hours ago, Egg_Chen said:

5 of each... but I had hundreds of keys.

Now I have a reserve of 5 for a certain type, when I had hundreds before. So now my stash of Lith looks like 100+, 100+, 100+, 100+, 100+, 5.

I wonder where new primes will go!

I'm pretty sure I am supposed to have maybe 100 of each kind...Better than nothing...right? NO!!!  Eh...I would like more. seemingly how the vault is closing soon  

Edited July 11, 2016 by Wolfnrun

[Brasten]

Is here any possibility of re-running the conversion against a backup data set? Ya know, like there should have hopefully been made before a major deployment script that changed the fundamental nature of the items on our accounts.

Edited July 11, 2016 by Brasten

[DeMeritus]

The fix is appreciated, although I had hundreds of keys before the conversion, and a bunch of the vaulted prime parts are on the glitched ones many of us are missing.  :/

No chance of proportional redistribution?

DE_Steve said "hold onto your keys".  I held onto my keys, instead of running them for the vaulted parts.  I was going to run them together with friends under the new system to farm for some of the vaulted parts while they were still available.  Others had similar expectations.

For now, some of us are... of the opinion that the situation is less than fair.

I and others are admittedly upset to some degree, or disenheartened, and I'm looking forward to seeing how DE makes this right.

DE has done right by players in the past.  Rebecca and others have tended to do right by the players that have been around longer.  So there's a history of making good on things when they went wrong.

No one wants unhappy players.  I think Rebecca and co might have some ideas for how to smooth out ruffled feathers.

Time will tell how DE handles this.

After all, those of us affected were logging in so early after the update because we were excited. The players most affected are ones who paid for so many, many keys in time, in blood, sweat, and tears, or in obscene amounts of plat over time.  We're dedicated players, who obviously love the game.  After all, why else would we have had so many keys stockpiled that we haven't had opportunity to play yet?

The problem was an untested script being run live on production data.  I've worked in IT, as have others, and that is an 'oops'.  A big oops.

This should not have happened.

5 keys of the missing type seems paltry, even insulting to some, but... let's face facts.  DE has admitted fault.  This is a "band-aid on a broken arm" as someone in another post put it.  The DEs know it, the players affected know it.  But things are very busy at DE right now.

I have a sneaking suspicion that [DE]Rebecca will push a bit to make things made right.  She plays the game herself as a regular player, and I suspect her account was affected, too.  She likely wants the proper fix as much as the rest of us affected.  Willing to bet [DE]Glen was affected, too.

So chances are, something will be in the works to snooth ruffled feathers, but right now, the devs are swamped with content that's frantically being worked on in crunch-time.  The players affected have information in the server logs that will let DE identify them.  So I don't think we'll be forgotten.  Likely something nice will be in the works once things calm down.

Me?  I'm hoping for a nice, shiny Primed Chamber or the like as a "thank you for being understanding" or something similarly nice.

Until then, there will be a lot of rather unhappy, grumpy, potentially salty players for a while.

Myself among them.

Edited July 12, 2016 by DeMeritus
I had some afterthoughts.

[Witcher]

But that doesn't fix the problem god damn it!

You just applied a band-aid to the broken arm. Like you always do.

Very much disappointed and this damage control script is simply a spit in the face of the community that sticked to this game for so long.

Alright, we all could cry about it as long as we want, but people have suggestions, very reasonable ones, why don't you consider them? I don't think anybody would mind if you'd took all of our relics, summarize them and divide evenly into all categories. Their content got shuffled after update anyway, rare became common etc. Also it would be nice if you'd extend Mag unvault time by 1-2 weeks for people to catch up. You don't get that opportunity each day.

Edited July 12, 2016 by iWitcher

[Liolean]

sweet, can i get the rest of 50+ each? all parts i need are in this missing relics, i don't care about the rest 1.5k i have now, they are useless for me. i've spent enought time farming keys and now i should do this again after been robbed just because i was waiting for this... update? this is gonna be 3rd ragequit in 2 days, which is not a common thing for me btw=\ so much fail, another middle finger for the vets... just split damn relics evenly jez! what a mess =(

[Kelevera]

Five of each sounds a little low for what it should have been.

[Trichouette]

Only 5 ??

I had more than 250 T1 keys so I got 40-50 of each lith relic (5 of them as stated), and now i'll have only FIVE ?

Damn... That's cheap.

[AurumandArgentum]

Thanks for fixing the double V1 issue, that confused the hell out of me.

And yes everyone, there should have been more but lets be honest here, they can't give out too many for several reasons or else we can throw the econ out the window

[Heatnix.]

Sigh.................

Crumbs. It's always crumbs...

[mdoucet]

Thanks for acknowledging the problem and tracking down its cause. Unfortunately penalizing users for logging in between the update and a hotfix feels pretty crappy.

I took a screenshot of my void keys prior to the update; should I send that in to support so that I can be properly credited?

[-CKY-Ramnus]

Yeah thats sound like a unfunny joke. I i wonder if they even have the backup data for our number of keys.

[Esio]

I should have gotten about 100 of each lith relic, 200 meso, 80 neo and 140 axi.

5 is definitely not enough. I spent a lot of time farming keys and now I'm being penalized for logging in just after the update? This is not a solution.

And I bet if I start a support ticked I will be told that this was fixed by this script.

[Tenedranox]

thx a lot for the script, now i can have a look what is even dropping there :D

but as many others said, 5 isnt that much, i would be happy if u could grant us an average of relics compared to the other relicts we have in the same tier

[Liolean]

am i getting this right? it's just 5, not for now until we'll get the rest?

[Trichouette]

Can't you guys just scramble the whole keys again ?

or just, if a player has X lith relic, scramble the keys to make each batch even.

[KaizergidorahXi]

You guys realize you get pretty much 4x the reward now, right? 

[Kaguya]

Better than nothing!

[notlamprey]

Thanks so much for the timely response!

It's always better when mistakes don't happen in the first place, obviously, but rapid acknowledgment and action are always better than nothing.

 

[Giantconch]

I had 2200+ void keys before the update. This script "giving" 5 of the missing types is a joke. Guess I keep the game turned off for a while longer...

 

Good attempt though I guess =/

 

A lot of people are suggesting running a new script which just pools all the relics at each Tier and divides them evenly between all the types for each Tier, thats probably the better way to do this. 5 relics that replace anywhere from 50-150 that we should have gotten had we just logged in later.. feelsbadman...

Edited July 11, 2016 by giantconch

[Nikodemos]

Just five? How does that make any sense when I got hundreds of other relics?

Edited July 11, 2016 by NikodemosTheMan

[hey_guess_what]

31 minutes ago, Brasten said:

Is here any possibility of re-running the conversion against a backup data set? Ya know, like there should have hopefully been made before a major deployment script that changed the fundamental nature of the items on our accounts.

Wow I'm shocked that you think DE would make a back up before a game changing update.  In all honestly I wouldn't hold my breathe.  This update shook my faith in them so much.