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    • [DE]Drew

      General Bug Report Guidelines - Please Read   03/31/2016

      ***Before posting in General bugs, make sure your report doesn't belong in any of our other bug categories.***   Bug reports are the key to identifying and fixing issues in Warframe. We rely on our forums heavily for identification of bugs plaguing Tenno in the field. In order to improve on our ability to act on bugs, there are some steps you can take to help us keep the forum organized. This will help our team to prioritize fixes, allowing us to serve the community where we are needed most. Before posting on the bug forums, please read the following guidelines:

      1) Search! Check to see if your bug has already been reported using our search function within the appropriate bug forum. If the issue has been reported previously, please comment on that thread instead of making a new one. In addition, some problems can only be solved by support; be sure to read this thread if you are unsure of where to submit your report.
           
      2) Separate! If you have found multiple bugs, please separate them into one bug per thread. Even if the same item/ability/etc. is affected by multiple issues, keep them separated unless they are very closely linked, or the same bug can be recreated in two or more ways.
           
      3) Specify! Make sure that your thread title is informative, indicating:
      a. Which element(s) of the game are affected
      b. How the bug affects these elements
           Helpful titles:
      Unable to perform melee finishers after using Ash's Teleport
      Event Badge in wrong position on Sentinels
      Players can enter Conclave matches with improper Conclave ratings
          
      Unhelpful titles:
      Weird/Awesome/Gamebreaking Bug
      Uhhh, So This Happened...
      DE, This Bug Needs To Be Fixed NOW!!!!   Ensure that your bug report includes as many details as possible and that the report is made in the proper section. If possible, include any screenshots of the problem. If you know how the bug is reproduced, be sure to include that information as well.

      Thank you for helping us make Warframe the best game it can be! 
    • [DE]Danielle

      Getting Support - Common Issues   04/20/2016

      Have an issue? Unsure if we can help? Warframe's support team can assist you with the following common issues and concerns! 

      *Take care of reading through the instructions before sending in your Support ticket. An organized and detailed ticket will better help the agent answer and fulfill your request.* 
      "I accidentally purchased the same item twice."
      Before sending in a support ticket please choose which item you would like to keep and start using it! Support tries to have as little impact on your play time as possible; we're able to see which of the two items you aren't using and remove it from your inventory (even while you're logged in). 

      Please note: We will not perform refunds on items that have been used - Leveled items or items with any Affinity are not eligible for refunds. 


      "I accidentally purchased an item and would like a refund" 
      Platinum refunds can usually be processed, as long as you submit your request immediately after your purchase and the item has not been used. 


      "I sold an item by mistake, is there any way I can have it back?"
      Absolutely! In order to have the item restored please contact us as soon as possible after the sale - we have a limited window of time allocated to reversing this process.

      Please make sure you have an open Warframe / weapon slot for the item(s) you sold. Should you not have enough slots available at the time of the reversal, we will contact you to let you know that you need to make room in your inventory. 


      "I started building something in the Foundry that I didn't mean to."
      If the item is finished, please do not claim it. We cannot refund foundry items once they are claimed by the player. Unclaimed items will have the full construction costs refunded.


      "I purchased a skin, but I can't find it."
      Before sending in a support ticket, go to your Arsenal and browse for the purchased skin. You can search for and equip skins by clicking on the Appearance tab next to the item you want to customize.  If you experience difficulties, contact Support and we can verify that you have the item and further assist you with equipping it. 


      "My mod is missing" or "I fused a mod by accident!"
      Should you find you are missing any specific mod, please provide us with the name, rank, and the day you last saw the mod in your inventory. If you have an idea what mod it might have been fused into, please do not perform any more fusions; if a fused mod is fused again into a new mod, it cannot be recovered.
      "I accidentally used a Forma on an item!"
      If you accidentally polarized your item, please file a support ticket immediately and refrain from using the item in question until we get back to you.

      In the ticket, please specify the item that you applied the Forma to and what polarity you intended to add.    "I didn't receive my rewards from the event!"
      We kindly ask you repeat any events/missions if they are still available. Please keep in mind that we are unable to advance you towards the next step/level of the event (if there is one) and cannot change any end of mission scores. If you are still missing rewards after repeating, please wait until after the event has ended and the rewards have been given out. Once the event has concluded contact Support as soon as possible. 

      Since certain events have immediate rewards while others do not, please check our website / Forums / social media for any announcements about the distribution of event rewards.


      "My game crashed during a mission” or “My game was unable to update the account information and the progress was not saved.”
      Depending on the mission you played, try to re-join the session to receive your rewards. Please note that only the end of mission rewards (5 minute / round rewards) are recoverable. Pickups from the mission itself cannot be recovered by the support team.  If you are crashing or experiencing errors regularly, please create a support ticket in the most appropriate technical category so we can do our best to help you solve any networking / system problems you are experiencing. If possible, please also send your EE.log in a ticket immediately after the incident. EE.logs can be found in /%localappdata%/Warframe on your PC. 


      “I want to change my email address / delete my account”
      If you wish to update your account’s email address or have your account removed permanently, you will need to contact support and verify that you are the account creator.   “I have purchased Platinum/Prime Access, but have not received it yet”
      Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game.

      If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible: Choice of payment service (Paypal, credit card, etc.) Date and time of payment Screenshots of the confirmation for the purchase, including the transaction/order number Mobile phone number used, if payment was made through mobile service Item purchased (Prime Access Package, 1000 Platinum bundle, etc.)   Experiencing issues that were not listed above? The following links are also at your disposal: Support’s Knowledge Base: https://digitalextremes.zendesk.com/hc/en-us  Trading Guide - FAQ, Tips, and Guidelines: https://forums.warframe.com/announcement/44-trading-guide-faq-tips-guidelines/   Got a problem? We can help you! Contact us here. 
[DE]Taylor

[The Glast Gambit] Bug Report Megathread

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[DE]Taylor    4,631

=====KNOWN BUGS=====

  • Not being able to engage with a particular piece of furniture in the new Orbiter room while using Nidus (trying to be as vague as possible here to avoid spoilers). Relogging will fix this issue for now, but this bug will be squashed next year.

Fixed in 19.5.6:

  • Fixed absent transmissions causing a progression stopping bug in The Index.

Fixed in 19.5.5:

  • Fixed missing mission rewards from The New Strange Quest, stopping progress. A script has run to return all missing items. 

Fixed in 19.5.1:

  • Visual Bug for Sortie Rewards, showing Riven Mods to be an Uncommon Drop when they are Common.
  • Exiting the first mission of The Glast Gambit Quest causes you to skip the first mission entirely. 
  • Loss of HUD and drops in the Second or Fourth Round of the Index, causing automatic mission failure.
  • Wrong Stance Polarity for Hirudo.
  • Missing HUD indicators in Infested Salvage missions.

=====

The Glast Gambit, the Glast PC update of 2016, has arrived!

Some bugs in this update are intentional, i.e. Nidus' maggots, but we want to hear about the other ones that snuck in unbeknownst to us. 

We will be using this Megathread to house your bug reports from the latest The Glast Gambit Update. Please use the following guidelines when reporting:

1) Search! Check to see if your bug has already been reported using our search function within the appropriate bug forum. If the issue has been reported previously, please comment on that thread instead of making a new one. In addition, some problems can only be solved by support; be sure to read this thread if you are unsure of where to submit your report.
    
2) Separate! If you have found multiple bugs, please separate them into one bug per post. Even if the same item/ability/etc. is affected by multiple issues, keep them separated unless they are very closely linked, or the same bug can be recreated in two or more ways.
    
3) Specify! Make sure that your thread title is informative, indicating:
          a. Which element(s) of the game are affected
          b. How the bug affects these elements

Ensure that your bug report includes as many details as possible and that the report is made in the proper section. If possible, include any screenshots of the problem. If you know how the bug is reproduced, be sure to include that information as well.

When reporting bugs concerning the new Quest, we ask that you make use of our Spoilers function to avoid ruining the experience for other Tenno.

All feedback should be directed to our General Feedback Thread

Thanks! :community: 

Edited by [DE]Taylor
adding known bugs and edited in hotfix info
  • Upvote 4

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Etharien    651

Kubrow mod ferocity in the codex is showing as not owned, even though i own the mod, and checked my arsenal just to be sure.

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pauli133    4,530

Most of the Hema requirements look like they're an order of magnitude too high. For a Storm clan (why no, we don't have 100 active members...):

UrgMtav.png

  • Upvote 9

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Shiditso    82

Also, the UI appears bugged somehow: We're a Moon Clan that donated more than enough Nano Spores, but still not counted as complete.  Furthermore, 1 million Plastids?!  Good luck with that...

8AC1R1N.png

  • Upvote 4

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Karz    5

PLS HELP

the "Help Secure Mycona Colony" part of the quest shows up as completed even though I aborted(for my own reasons) the mission five seconds in(and then the game promptly crashed)

I have no idea what I missed and its now telling me to fight in the index

Edit: Also Missing "Mumblers" drawing

Edited by Karz
  • Upvote 1

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Ssiki    35

BUG

 so i started the quest and go tinto the first mission but decide to abort due to being in a public match, i wanted to do it alone, didn't notice, etc, but while aborting my game crashed. THEN after relog, going to do it once more, the quest skipped that mission (even not finished as prior) taking me to index, THEN index crased in score screen second match, and is always showing 0-0 please halp

 

and THANKS for this update!

 

edit: PS: 5.000 mutagen mass for the Hema? is that normal?

Edited by Ssiki
adding info
  • Upvote 3

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IceColdHawk    8,499
3 minutes ago, Ssiki said:

THEN index crased in score screen second match, and is always showing 0-0 please halp

I want to add to this that i was doing it with a friend and the first index round went just fine. Then the second round started and index points didn't drop at all, forcing a 0-0 at the end. My friend also reported of having lost his HUD for the next round, seeing no HP, energy, ammo, crosshair etc.

  • Upvote 2

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chrisx1125    219

Used my focus ability while in an elevator and got stuck in the shaft.
Aborted the mission after squad completed a few goals, but was unable to rejoin or continue the quest - clicking quest entry in navigation did nothing.
Selected a different quest and switched back to Glast, but it moved on to the Index portion, so I missed the content in the first mission.

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BeeOverlord    3,199

Sari Syandana is broken again.

It was fixed in the last update, only for Nidus to obliterate it back to its bugged state.

This is so sad.

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[DE]Taylor    4,631
4 minutes ago, chrisx1125 said:

Used my focus ability while in an elevator and got stuck in the shaft.
Aborted the mission after squad completed a few goals, but was unable to rejoin or continue the quest - clicking quest entry in navigation did nothing.
Selected a different quest and switched back to Glast, but it moved on to the Index portion, so I missed the content in the first mission.

Thanks for the heads up, the team is looking into this now!

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Foke_WF    1

got excited when finish update then get frustated after keep crashing on glast gambit first mission loading screen LOL

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As I Was On the 4th round of glast gambit. after i finished wave 1 with the 10 points margine. the 2nd round started. when it started i could not get any points, had no hud, cant see my hp and energy or anything. after which it say mission failed.i could also move around an kills tuff fyi. now i ahve not enough credits to continue as it ate my 160k credits jsut because that happened. plez fix and if possible, can i have my credits back.

Edited by xXMechaDeathBotXx
  • Upvote 1

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Lorachzwan    4

I got the mission from my ship and went back to my ship. Once there i went to the first mission which is some defense i guess. but it was on public matchmaking so i aborted. when i got to my ship, i couldnt choose the node. i've already tried canceling the quest and start it again but the node doesnt appear. Help

 

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Myscho    3,288

Match 4 with 10 pts margin, 1 round complete, 2nd cant progress because game stuck at monitor with 0:0 score, cant move, nothing

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1 minute ago, Myscho said:

Match 4 with 10 pts margin, 1 round complete, 2nd cant progress because game stuck at monitor with 0:0 score, cant move, nothing

same here.but a little bit different. it also ate my 160k credits :( i posted a comment above alr

Edited by xXMechaDeathBotXx

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Jitzul    31

BUG

If you use focus close to the index timeout the character wont get teleported to the starting position,instead standing up where you used focus,like in a normal game.

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hyperdawn3    2

Second round of the index in the glast gambit and there was no UI and nothing was dropping, resulting in an automatic mission failed and it ate my credits!

  • Upvote 2

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1 minute ago, hyperdawn3 said:

Second round of the index in the glast gambit and there was no UI and nothing was dropping, resulting in an automatic mission failed and it ate my credits!

same here. i posted it above alr

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