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Rejected emblem and missing plat.


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They stated pretty clear.

"3. We review all submissions. If we approve your image, you will see your Clan Emblem implemented in the nearest hotfix or update. If we reject it, we explain to you in an email why your image was rejected. Your Platinum will not be refunded."

EDIT: Would you mind posting your emblem up here?

Edited by -Icicles-
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10 minutes ago, (PS4)ArnnFrost said:

Why would they reject your emblem though? Does it have anything that may be considered sensitive?

Without seeing the emblem here, we cant even begin to assume why it was rejected. There are many reasons why it may have been.

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1 minute ago, NeithanDiniem said:

Without seeing the emblem here, we cant even begin to assume why it was rejected. There are many reasons why it may have been.

Well we gotta wait for the OP to upload it here.

Though the main reasons for rejecting emblems are either Copyright or Sensitive images (religion, politics, nudes and etc). O.o

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4 minutes ago, Kuestenjung said:

If they would refund the plat you aren´t really paying, so you could just spam them with new emblems like Rawbeard said.

If they are spamming, with evidence, temporarily punish them.

But taking their money and denying their service; I don't think it legal in any country, let alone western countries.

Steam just got fined 1 million dollars for such stupid act by Australian Court.

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57 minutes ago, Niliam said:

If they are spamming, with evidence, temporarily punish them.

But taking their money and denying their service; I don't think it legal in any country, let alone western countries.

Steam just got fined 1 million dollars for such stupid act by Australian Court.

They wouldn't refuse the emblem without a reason. So unless we see what kind of emblem OP was trying to get accepted, any form of discussion, wether it's legal or not what they did, is pointless.

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56 minutes ago, Niliam said:

If they are spamming, with evidence, temporarily punish them.

But taking their money and denying their service; I don't think it legal in any country, let alone western countries.

Steam just got fined 1 million dollars for such stupid act by Australian Court.

Again: without the OP SHOWING us the Emblem he uploaded we dont have ANY kind of proof they did or didnt infringe any of the rules reguarding the Emblems.

As of right now we have the OP saying it got rejected, even if the "We wont refound your plat" was right on his face and he comes HERE to complain about an issue that is between Support and them.

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7 minutes ago, Kalec said:

They wouldn't refuse the emblem without a reason. So unless we see what kind of emblem OP was trying to get accepted, any form of discussion, wether it's legal or not what they did, is pointless.

 

6 minutes ago, Kaotyke said:

Again: without the OP SHOWING us the Emblem he uploaded we dont have ANY kind of proof they did or didnt infringe any of the rules reguarding the Emblems.

As of right now we have the OP saying it got rejected, even if the "We wont refound your plat" was right on his face and he comes HERE to complain about an issue that is between Support and them.

I am not saying DE can't refuse OP's Emblem, ofcourse they can.

The problem is that, when they refused OP's Emblem, they refused his service, thus no service provided.

Then they can not take his money for not providing him service.

I ain't sure about the Law in USA, but in Australia, a service have to be provided, albeit very little.

You can pay a thousand dollars for a piece of rock, but that rock must be provided.

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Yeah, emblem rejection is really dirty IMHO, I've never had one rejected, but frankly it should be 200 total, but 50 of that is for the review and 150 for the addition to the game, if it gets rejected you get 150 of that 200 plat back.

Edited by Carnage2K4
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19 minutes ago, Carnage2K4 said:

Yeah, emblem rejection is really dirty IMHO, I've never had one rejected, but frankly it should be 200 total, but 50 of that is for the review and 150 for the addition to the game, if it gets rejected you get 150 of that 200 plat back.

They can charge, 200, or 2000, even 20,000. But when the service is not provided, they can not charge any, even 1. That is the Law, no forum rule, or company rule can over ride it.

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On 13/04/2017 at 11:35 PM, Niliam said:

They can charge, 200, or 2000, even 20,000. But when the service is not provided, they can not charge any, even 1. That is the Law, no forum rule, or company rule can over ride it.

Part of the service is the fact someone who is being paid has to sit there and evaluate the image... a service is being done even if it's being rejected.

Edited by Carnage2K4
"Their"... lol what am I doing...
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3 minutes ago, Carnage2K4 said:

Part of the service is the fact someone who is being paid has to sit their and evaluate the image... a service is being done even if it's being rejected.

In the process of a transaction does not mean the transaction is complete.

You can go to a super market, and ask the staff to fill up 10 trolley of goods, but does not mean you have to buy them or pay for the staff's work of putting goods into trolley.

But offcourse, the super market can refuse you service, with reason, or even no reason needed.

Edited by Niliam
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A service is done when you submit and they review it.

the service is not until you receive approval but upon reviewing your emblem.

 

is different from your super market scenario

your super market scenario is a transaction, you only pay for the goods.

 

This is like you submitting your exam paper to the teacher to be graded.

Pass or fail you still need to pay the school your school fee.

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11 minutes ago, Niliam said:

They can charge, 200, or 2000, even 20,000. But when the service is not provided, they can not charge any, even 1. That is the Law, no forum rule, or company rule can over ride it.

Actually its fully legal. It is reviewed and it takes in game currency that had to be bought somehow along the way thus paying for it. Someone still looks at it. its one thing if it fails the submission criteria, its another if you uploaded something that could be close to or is something protected by copywrite. they have to protect there company from infringement and its one of the main reasons you cant just upload what you want for free. You also agree to said rules and regulations when submitting and thus enter into a "contract" with them that they can terminate without cause if they feel it puts anything at risk, also without refunding you because a serve to check the validity of the submission was done. ... hmm its actually slimier to a patent application. would be nice if they told you the reason for denial thought.

Edited by Fluff-E-Kitty
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9 minutes ago, rudman88 said:

A service is done when you submit and they review it.

the service is not until you receive approval but upon reviewing your emblem.

 

is different from your super market scenario

your super market scenario is a transaction, you only pay for the goods.

 

This is like you submitting your exam paper to the teacher to be graded.

Pass or fail you still need to pay the school your school fee.

You pay for the tuition fee, the teacher examining you paper is part of work you paid in the tuition fee.

In here, you pay for your emblem to be used, reviewing is the screening DE choose to implant.

If my child want to go to top notch private school, they have to be tested by the school; we don't pay anything until they passed her, then we pay the tuition fee.

9 minutes ago, Fluff-E-Kitty said:

Actually its fully legal. It is reviewed and it takes in game currency that had to be bought somehow along the way thus paying for it. Someone still looks at it. its one thing if it fails the submission criteria, its another if you uploaded something that could be close to or is something protected by copywrite. they have to protect there company from infringement and its one of the main reasons you cant just upload what you want for free. You also agree to said rules and regulations when submitting and thus enter into a "contract" with them that they can terminate without cause if they feel it puts anything at risk, also without refunding you because a serve to check the validity of the submission was done. ... hmm its actually slimier to a patent application. would be nice if they told you the reason for denial thought.

Actually, a similar law just passed in Australia, it about the famous Pirate bay.

Copy right owners want the site to be blocked, and wants ISP, users, and pirate bay to pay for it.

But the court rules, copy right owners have to pay for the blockade, $50 per domain per ISP.

 

Also, rule means nothing in the face of Law. And it nice if they give a reason, but they don't have to.

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1 hour ago, Niliam said:

You pay for the tuition fee, the teacher examining you paper is part of work you paid in the tuition fee.

In here, you pay for your emblem to be used, reviewing is the screening DE choose to implant.

If my child want to go to top notch private school, they have to be tested by the school; we don't pay anything until they passed her, then we pay the tuition fee.

Actually, a similar law just passed in Australia, it about the famous Pirate bay.

Copy right owners want the site to be blocked, and wants ISP, users, and pirate bay to pay for it.

But the court rules, copy right owners have to pay for the blockade, $50 per domain per ISP.

 

Also, rule means nothing in the face of Law. And it nice if they give a reason, but they don't have to.

 
 

What about contractual law? I'll edit this post later with the exact quote, but I thought the EULA said that they have the right to take away services or something.

 All rights and title in and to the Software, the Game, the Service, the Site, your Account and all content included therein (including, without limitation, Accounts, computer code, titles, objects, artifacts, characters, character names, locations, location names, stories, storylines, dialogue, catch phrases, artwork, graphics, structural or landscape designs, animations, sounds, musical compositions and recordings, audio-visual works, character likenesses, and methods of operation) are owned by Digital Extremes or its licensors. The Software may contain materials licensed by third parties, and the licensors of those materials may enforce their rights in the event of any violation of this Agreement.  The Software and the Game and all content therein are protected by Canada and the United States and other international intellectual property laws. Digital Extremes and its licensors reserve all rights in connection with the Software and the Game, including, without limitation, the exclusive right to create derivative works there from, and you agree that you will not create any work of authorship based on the Game except as expressly permitted by Digital Extremes. You acknowledge and agree that you have no interest, monetary or otherwise, in any feature or content contained in the Game. You further acknowledge and agree that you shall have no ownership or other property interest in your Account, and you acknowledge and agree that all rights in and to the Account are and shall forever be owned by and inure to the benefit of Digital Extremes.T

TL; DR- Everything you have is owned by DE, and they can decide not to reimburse you if they want. 

Edited by (XB1)rocketstar31
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1 hour ago, Niliam said:

You pay for the tuition fee, the teacher examining you paper is part of work you paid in the tuition fee.

In here, you pay for your emblem to be used, reviewing is the screening DE choose to implant.

If my child want to go to top notch private school, they have to be tested by the school; we don't pay anything until they passed her, then we pay the tuition fee.

Actually, a similar law just passed in Australia, it about the famous Pirate bay.

Copy right owners want the site to be blocked, and wants ISP, users, and pirate bay to pay for it.

But the court rules, copy right owners have to pay for the blockade, $50 per domain per ISP.

 

Also, rule means nothing in the face of Law. And it nice if they give a reason, but they don't have to.

You keep modifying examples and changing them to other examples that don't fit. 

Here's a simple one: when you apply for a driver's license, many places charge a test and license fee. If you pass the test, you receive your license. However if you fail, often times you need to pay the fee again in order to retake the test.

The act of paying doesn't guarantee you what you are trying to receive. This isn't a transaction, you aren't just buying a license. The same applies to the clan emblems.

You aren't buying a clan emblem. You are paying to have your submission reviewed, and then if it is accepted, it gets implemented. If it gets rejected, you still got what you paid for, which is a review of your emblem. In this case, the emblem failed the test. Simple as that.

And honestly I don't have any sympathy for this type of thing because you can email support, free of charge, before submitting with your emblem, and they will tell you if it will be accepted or not. 

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1 hour ago, Niliam said:

You pay for the tuition fee, the teacher examining you paper is part of work you paid in the tuition fee.

In here, you pay for your emblem to be used, reviewing is the screening DE choose to implant.

If my child want to go to top notch private school, they have to be tested by the school; we don't pay anything until they passed her, then we pay the tuition fee.

Actually, a similar law just passed in Australia, it about the famous Pirate bay.

Copy right owners want the site to be blocked, and wants ISP, users, and pirate bay to pay for it.

But the court rules, copy right owners have to pay for the blockade, $50 per domain per ISP.

 

Also, rule means nothing in the face of Law. And it nice if they give a reason, but they don't have to.

 

We don't pay them until they pass her? Doesn't that depend on grades, rather than the money?

You pay them for services, and it becomes a legal bond when she is enrolled and once they accept payment. You could possibly argue to the school if they fail to provide aforementioned service, but whether she passes depends on motivation and other factors.

DE can only go so far.

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