• Announcements

    • [DE]Danielle

      Getting Support - Common Issues   20/04/16

      Have an issue? Unsure if we can help? Warframe's support team can assist you with the following common issues and concerns! 

      *Take care of reading through the instructions before sending in your Support ticket. An organized and detailed ticket will better help the agent answer and fulfill your request.* 
      "I accidentally purchased the same item twice."
      Before sending in a support ticket please choose which item you would like to keep and start using it! Support tries to have as little impact on your play time as possible; we're able to see which of the two items you aren't using and remove it from your inventory (even while you're logged in). 

      Please note: We will not perform refunds on items that have been used - Leveled items or items with any Affinity are not eligible for refunds. 


      "I accidentally purchased an item and would like a refund" 
      Platinum refunds can usually be processed, as long as you submit your request immediately after your purchase and the item has not been used. 


      "I sold an item by mistake, is there any way I can have it back?"
      Absolutely! In order to have the item restored please contact us as soon as possible after the sale - we have a limited window of time allocated to reversing this process.

      Please make sure you have an open Warframe / weapon slot for the item(s) you sold. Should you not have enough slots available at the time of the reversal, we will contact you to let you know that you need to make room in your inventory. 


      "I started building something in the Foundry that I didn't mean to."
      If the item is finished, please do not claim it. We cannot refund foundry items once they are claimed by the player. Unclaimed items will have the full construction costs refunded.


      "I purchased a skin, but I can't find it."
      Before sending in a support ticket, go to your Arsenal and browse for the purchased skin. You can search for and equip skins by clicking on the Appearance tab next to the item you want to customize.  If you experience difficulties, contact Support and we can verify that you have the item and further assist you with equipping it. 


      "I dissolved a mod by accident!"
      Should you find you are missing any specific mod, please provide us with the name, rank, and the day you last saw the mod in your inventory.
      "I accidentally used a Forma on an item!"
      If you accidentally polarized your item, please file a support ticket immediately and refrain from using the item in question until we get back to you.

      In the ticket, please specify the item that you applied the Forma to and what polarity you intended to add.    "I didn't receive my rewards from the event!"
      We kindly ask you repeat any events/missions if they are still available. Please keep in mind that we are unable to advance you towards the next step/level of the event (if there is one) and cannot change any end of mission scores. If you are still missing rewards after repeating, please wait until after the event has ended and the rewards have been given out. Once the event has concluded contact Support as soon as possible. 

      Since certain events have immediate rewards while others do not, please check our website / Forums / social media for any announcements about the distribution of event rewards.


      "My game crashed during a mission” or “My game was unable to update the account information and the progress was not saved.”
      Depending on the mission you played, try to re-join the session to receive your rewards. Please note that only the end of mission rewards (5 minute / round rewards) are recoverable. Pickups from the mission itself cannot be recovered by the support team.  If you are crashing or experiencing errors regularly, please create a support ticket in the most appropriate technical category so we can do our best to help you solve any networking / system problems you are experiencing. If possible, please also send your EE.log in a ticket immediately after the incident. EE.logs can be found in /%localappdata%/Warframe on your PC. 


      “I want to change my email address / delete my account”
      If you wish to update your account’s email address or have your account removed permanently, you will need to contact support and verify that you are the account creator.   “I have purchased Platinum/Prime Access, but have not received it yet”
      Usually purchases are applied to your account almost immediately, but depending on the payment method used (i.e. mobile payments) it can take up to 48 hours for your order to appear in-game.

      If you have not received your purchase after 48 hours, please create a ticket with the following information so that we can assist you as quickly as possible: Choice of payment service (Paypal, credit card, etc.) Date and time of payment Screenshots of the confirmation for the purchase, including the transaction/order number Mobile phone number used, if payment was made through mobile service Item purchased (Prime Access Package, 1000 Platinum bundle, etc.)   Experiencing issues that were not listed above? The following links are also at your disposal: Support’s Knowledge Base: https://digitalextremes.zendesk.com/hc/en-us  Trading Guide - FAQ, Tips, and Guidelines: https://forums.warframe.com/announcement/44-trading-guide-faq-tips-guidelines/   Got a problem? We can help you! Contact us here. 

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(XB1)xOSGx TheScribe

console chroma dynasty: when?

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6 answers to this question

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On Fri Apr 21 2017 at 6:37 AM, Yaerion said:

In the next release for consoles, between 3 or 5 weeks from now.

Thread Effigy summoned from Feedback]General to Players helping Players.

I referred my clan members to this post and we all were wondering if we could get some type of official confirmation on this. 

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11 minutes ago, (XB1)xOSGx TheScribe said:

When will the chroma dynasty pack be released on console?

In the next release for consoles, between 3 or 5 weeks from now.

Thread Effigy summoned from Feedback]General to Players helping Players.

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5 hours ago, Yaerion said:

No, alas. Even DE cannot know for sure when the build will be ready. It depends on too many factors. They must decide how much content they will be able to release. Then they have to make sure that all this content is theoretically working properly, with all the needed patches, so that it will have the best chances to pass the certification. Then they have to concretely "pack" the additional content , then when it's ready, they have to check that everything is in order for the special needs of the consoles (and controller gameplay), and that nothing was broken during the process (again; if yes, it won't pass the certification). Then if everything's ok, they request a certification from Sony and Microsoft. Those 2 need a week to check the data and code, and if it's compliant to their security and quality standards, then it's pushed on their servers and available for everyone to update.

Any step that goes wrong will require few extra days to be fixed.

I appreciate your thorough response. Please don't take this the wrong way, but if there's no confirmation able to be made, then how could you say 3-5 weeks in your previous post?

Again, I don't mean to offend. 

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It's an estimation based on the past rhythm and delays, and the intention of DE to release their content as soon as possible.

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2 hours ago, (XB1)ITDeveloping said:

I referred my clan members to this post and we all were wondering if we could get some type of official confirmation on this. 

No, alas. Even DE cannot know for sure when the build will be ready. It depends on too many factors. They must decide how much content they will be able to release. Then they have to make sure that all this content is theoretically working properly, with all the needed patches, so that it will have the best chances to pass the certification. Then they have to concretely "pack" the additional content , then when it's ready, they have to check that everything is in order for the special needs of the consoles (and controller gameplay), and that nothing was broken during the process (again; if yes, it won't pass the certification). Then if everything's ok, they request a certification from Sony and Microsoft. Those 2 need a week to check the data and code, and if it's compliant to their security and quality standards, then it's pushed on their servers and available for everyone to update.

Any step that goes wrong will require few extra days to be fixed.

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