Sireah01 Posted October 30, 2017 Share Posted October 30, 2017 I’m currently writing from another account as I can’t log in to the one I’m having problems with. To kick off this post, I would like to say the game looks great, especially after not playing for a year and a half or so. My problems arose as soon as I tried to log in with the new update that came out. I was met with a “you have been suspended until 2035” message, which left me scratching my head. No problem, just check the forums and make a ticket. To my surprise, I couldn’t access the forums because once again this message pops up. Finally, after looking at the page for a few mins, I found the button to submit. Up to this point I’m fairly happy with the website, except for the seemingly hidden submit button. My problem comes in with the fact that I submitted my ticket 6 days ago, with no reply. Now I understand that there are many bugs to squash and reports to get through, but not even an automated reply to acknowledge the receipt of my ticket. Is it standard to not receive a reply or will the reply come in later? I mean 6 days seems like an unreasonable amount of time to wait for an automated message. If there is any person who could take a look at this issue and take note of it, that would be great. I’ll continue to wait on a reply from support but I just feel that with all the time and effort put into making everything look great, support has fallen a bit short. Sincerely Nathanyo (Original account) Link to comment Share on other sites More sharing options...
(PSN)XxDarkyanxX Posted October 30, 2017 Share Posted October 30, 2017 14 minutes ago, Sireah01 said: -Snip- Expect a 48-72 of business hours before you even get a chance of reply as there's many, many, manyyyy possible support report with PoE. Also keep in mind that Warframe support takes the day off on weekends. As a matter of additional information : Don't send multiple tickets, you'll overload the system more and your ticket will be pushed back further down the list for multi-posting. Welcome back, and good luck Tenno. Link to comment Share on other sites More sharing options...
Sireah01 Posted October 30, 2017 Author Share Posted October 30, 2017 (edited) I get that there are thousands of tickets and I completely understand that it would take a few days. My gripe is the fact that there is no acknowledgement for an issue I feel is quite serious. Many players would now be returning to Warframe after a long time away, many of them willing to drop a few dollars but I fear that many would say: “well not even an automated reply, no point getting back into this then”, when met with an account suspension. My thread is generally aimed at the acknowledgment from support, not necessarily with support itself (wouldn’t be able to comment as I haven’t delt with them before). Luckily I only made one ticket regarding my issue, hopefully someone will notice it before long. Edited October 30, 2017 by Sireah01 Spelling Link to comment Share on other sites More sharing options...
Sireah01 Posted November 13, 2017 Author Share Posted November 13, 2017 (edited) Bump. 18 days, still no reply and still no automated response. Could anyone please look into this? Ticket ID: #1008744 Edited November 13, 2017 by Sireah01 Added ticket number Link to comment Share on other sites More sharing options...
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