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Is it safe to contact support?


Mayahai
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Yes, duh. Well, no. I don't know.

Somewhere in 2015 I created my first account because an ex-friend invited me to the game, due to not liking him I never actually played the game. I never even installed, or at least I do not remember having done so.

Now in 2018 me and a bunch of friends wanted to give Warframe a try and I remembered that I still had an account lingering in cyberspace so I decided to play the game on that one. I didn't know the password but knowing me, it was a very generic one that I reused a lot back in the day and guess what? It worked.

Except that I was banned, apparently my account violated the ToS. I shrugged, I didn't think much of it because I never even played on it so I have no progress to lose. I just created a new account to start over.

Doing some further research I found out that my login credentials were involved in 12 major data leaks and that 3 of my 5 passwords were leaked as well. The only thing that saved me from total online annihilation was the fact that the password to my email was unique and Microsoft (so far) hasn't suffered any password sensitive data breaches.

Therefor, I concluded that someone must have accessed these leaks to use my abandoned account for shady things like platinum selling. I found out about my exposed credentials here: https://haveibeenpwned.com/

Now obviously the question at hand is: can I contact support without being falsely accused of ban evading?

For those who do not believe my story:

-Image redacted because Google indexed it in a top result-

Edited by Mayahai
Image redacted because Google indexed it in a top result
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Perfectly fine to contact support. Though if the account was involved in shady business like platinum selling due to compromised login credentials chances are any/all of your old gear will no longer be there, so there probably won't be much point to getting the old login back.

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10 minutes ago, Orabell said:

Why would you want to contact the support if you don't mind not getting your account back? Just play on your second one.

 

I mind because if I ever do need to contact support for something else they will investigate my account and will probably find a login attempt on the banned account on the same IP as my new one. Then that would likely be flagged as ban evasion. Then instead of getting help I might get a ban for something I didn't do.

Edited by Mayahai
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vor 7 Minuten schrieb Mayahai:

 

I mind because if I ever do need to contact support for something else they will investigate my account and will probably find a login attempt on the banned account on the same IP as my new one. Then that would likely be flagged as ban evasion. Then instead of getting help I might get a ban for something I didn't do.

Well, there you have your answer. Contact the support.

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