I was advertising my clan and accidentally advertised in region and was automatically suspended from chat. I put in a Support ticket with the situation along with an apology, but received no reply and its been over 24 hours. It was a complete accident and I need chat for trade and mission communication. I'm clueless as to what to do especially since Support is closed on the weekends. I love DE and their work ethic as well as the interaction they have with their fan base, and because of this I was surprised at the lack of support from the Support team.
I haven't done anything wrong in the past in chat, so if I'm suspended from chat for a whole week I'm going to be even more upset than I already am. A simple message from the bot that suspended me explaining what I did and how long the suspension will last would have been a HUGE step up... at least I would know something instead of being completely in the dark.
Anybody have any advice? I'm desperate at this point.
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BatsGoScreechh
I was advertising my clan and accidentally advertised in region and was automatically suspended from chat. I put in a Support ticket with the situation along with an apology, but received no reply and its been over 24 hours. It was a complete accident and I need chat for trade and mission communication. I'm clueless as to what to do especially since Support is closed on the weekends. I love DE and their work ethic as well as the interaction they have with their fan base, and because of this I was surprised at the lack of support from the Support team.
I haven't done anything wrong in the past in chat, so if I'm suspended from chat for a whole week I'm going to be even more upset than I already am. A simple message from the bot that suspended me explaining what I did and how long the suspension will last would have been a HUGE step up... at least I would know something instead of being completely in the dark.
Anybody have any advice? I'm desperate at this point.
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