eViL-Corpse Posted August 19, 2013 Share Posted August 19, 2013 How long does it typically take to respond to a support ticket? I am just curious as to see other peoples wait times. Link to comment Share on other sites More sharing options...
Chris9428 Posted August 19, 2013 Share Posted August 19, 2013 2 - 14 days. Link to comment Share on other sites More sharing options...
legionprobatio Posted August 19, 2013 Share Posted August 19, 2013 i've been waiting 3 days Link to comment Share on other sites More sharing options...
Dallas Posted August 19, 2013 Share Posted August 19, 2013 I waited 4 weeks before I got a response. Link to comment Share on other sites More sharing options...
Gh0st_Slay3r Posted August 19, 2013 Share Posted August 19, 2013 I only submitted one on thursday but I'm in no rush for an answer seems it was jut an inquiry about something. Link to comment Share on other sites More sharing options...
Firetempest Posted August 19, 2013 Share Posted August 19, 2013 Likely depends on ticket importance. Lost item tickets are likely pretty plentiful and slow to go though, account purchases and spending money is likely more critical and of higher importance. Link to comment Share on other sites More sharing options...
Maou Posted August 19, 2013 Share Posted August 19, 2013 it depends on the problem, bugs like (login error) usually only take a day or two, while problems relating to plats/ double buy etc takes a week to fix. I brought a color pack twice, sent a ticket got fix 2weeks after. Link to comment Share on other sites More sharing options...
TemetNosce Posted August 19, 2013 Share Posted August 19, 2013 Two weeks for an item problem, they just told me they couldn't help though. So I'm not sure if something more complicated would be longer. Fair warning, if you're waiting, do not expect a quick response. Link to comment Share on other sites More sharing options...
NanoDecerto Posted August 19, 2013 Share Posted August 19, 2013 11 days for an inventory management problem. Link to comment Share on other sites More sharing options...
ALL.CAPS.GUY Posted August 19, 2013 Share Posted August 19, 2013 i've only filed 2 tickets thus far, one was from the grineer informer event in which my "online" kills didn't count. took 6 weeks +/- for the ticket to be resolved. second ticket was for reporting a player for misconduct, language, etc etc also took 6 weeks for results. Link to comment Share on other sites More sharing options...
eViL-Corpse Posted August 19, 2013 Author Share Posted August 19, 2013 (edited) DANG lol. Super long wait times. Maybe they can hire me and I can help :P Edited August 19, 2013 by BulletFeeder Link to comment Share on other sites More sharing options...
eViL-Corpse Posted August 19, 2013 Author Share Posted August 19, 2013 Maybe the fans can help me. I lost my steel fiber mod. Its not there any more. 2 ranks from being max rank. Not really worried about it if its gonna take that long for them to respond. But I also have been searching for two days to find this Steel Fiber Warframe Mod. I cannot find it anywhere. I would appreciate any help. Link to comment Share on other sites More sharing options...
Xelchuim Posted August 19, 2013 Share Posted August 19, 2013 2-3 weeks business days. not included weekends Link to comment Share on other sites More sharing options...
Gekker Posted August 19, 2013 Share Posted August 19, 2013 Hmmm, my ticket got processed in under an hour. I guess I was lucky. Or maybe my issue wasn't as grave as yours. Maybe a few tips are helpful. Try to be as precise as possible but keep it short. Be nice and subject specific. Use the right category so your ticket doesn't have to get forwarded. Take your time to create the right ticket. That time will help the support staff to prcess your ticket faster. Oh, and don't send multiple or "unnecessary" requests! That will only increase the amount of work for the support. Link to comment Share on other sites More sharing options...
Gekker Posted August 19, 2013 Share Posted August 19, 2013 Maybe the fans can help me. I lost my steel fiber mod. Its not there any more. 2 ranks from being max rank. Not really worried about it if its gonna take that long for them to respond. But I also have been searching for two days to find this Steel Fiber Warframe Mod. I cannot find it anywhere. I would appreciate any help. Try to remember what exactly could have happened. If you are not precise enough they won't be able to understand the issue and take actions accordingly! Maybe you did a mistake and sold it or fused it by accident? If so, write that in your ticket! Single mistakes are not a big issue for the support. They most likely correct your error and say "Mistakes can happen. I added a XY to your account. Have fun!". I can't guarantee that, though :) Just try to describe your issue as clear as possible. Also, search the bug forums and see if people are complaining about the general lack of Steel Fiber mods as a drop and go to the wiki and see if peolpe already discovered what enemy drops that mod. Here: http://warframe.wikia.com/wiki/Steel_Fiber You're welcome! Link to comment Share on other sites More sharing options...
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