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TennoLive 2018 - Ash Prime Twitch Drop!


[DE]Megan
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Just to add my voice: I watched the channel for well over an hour (including the CPU giveaways and t-shirt throwing before the main show), have verified in my Warframe account details that I'm linked to Twitch and in my Twitch account details that Warframe is authorised as an 'Other Connection' and all is good - but I have not received Ash Prime.  Don't know whether geography is a factor, but I'm in the United Kingdom.

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1 minute ago, dark-knight1351 said:

i watched the stream and i also received nothing, where can i ask for a support ticket? i play it on steam

I looked at the DE support section for any Twitch drops information ('cos I was going to raise a ticket) and found the text copied-and-pasted below (which has pretty much dissuaded me from lodging a ticket, at least for the moment) at this link: https://digitalextremes.zendesk.com/hc/en-us/articles/115003353712-Twitch-Drops-Information

"While support cannot add any Twitch Drop items to player accounts manually, we can help you confirm the Twitch link is working on both ends.

To ensure that your Warframe and Twitch accounts are properly linked, please check your Account Management page here https://www.warframe.com/user and make sure it shows the correct Twitch account username at the bottom, then check the Twitch connections page https://www.twitch.tv/settings/connections and make sure Warframe is listed in the "OTHER CONNECTIONS" section.

If you do not see the correct account there or any error appears on this page, please try the following:
1. Unlink your Twitch and Warframe accounts via https://www.warframe.com/twitch/unlink_action
2. Disconnect Warframe from Twitch via https://www.twitch.tv/settings/connections
3. Reconnect your Twitch and Warframe account following the instructions on https://www.warframe.com/en/freeprime

We apologize for any inconvenience this may have caused and hope you continue to enjoy Warframe!"

 

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Seems I didn't get Ash Prime either. Still loved the footage shown though.

Edit: What would be the best way to go about notifying DE that we didn't receive it, if we should at all?

Edited by Velot
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