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[DE]Rebecca

The Great TennoCon 2018 Ash Prime Drop Fix!

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What if I already have ash prime and didn't want one. Can I refund it for forma instead?

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Im on mobile app and i dont know if i have to claim the ash prime in my inbox which is not in this app. And i dont have my computer on vacation :/

Edited by ZraloidHEHEBOI

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This is why DE are always praised as a company. They are great people and they care about their business and customers. 

I keep buying plat to support you whenever I can. Keep up the great work you are doing! 

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20 hours ago, [DE]Rebecca said:

What happens if you have almost half-a-million people watching TennoLive and many of them expecting a Twitch Drop?

Well, the answer is kind of complicated, but you've waited long enough for some closure so please read this quick post for the dirty details:

a) We had many more people watching than anticipated and our servers could not keep up with the data coming from Twitch.
b) Since we cannot turn back time, we have no way of knowing who was actually watching.
c) We have a very generous solution in spite of b).

Anyone who has logged into Warframe in the past 7 days on any platform with a Twitch linked account and did not receive the Ash Prime Drop will receive one! 

We will let you know when the script is finished, should be some time this week!

Thank you. 

Edit:

Script is in progress and should be done within 2-6 hours on all platforms!

SCRIPT IS DONE! 

OMG THANKS YESS

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Cool and all, i met the necessary requirements so dont quote me like im a dumbass, but i still dont have it.. Should i contact support?

  • Upvote 1

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what if I just linked my twitch and warframe acc like just today. do i still get one?

 

  • Haha 1

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thank god, i was so sad and dissapointed thinking that i missed the chance at a free ash prime. peeew

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20 hours ago, [DE]Rebecca said:

What happens if you have almost half-a-million people watching TennoLive and many of them expecting a Twitch Drop?

Well, the answer is kind of complicated, but you've waited long enough for some closure so please read this quick post for the dirty details:

a) We had many more people watching than anticipated and our servers could not keep up with the data coming from Twitch.
b) Since we cannot turn back time, we have no way of knowing who was actually watching.
c) We have a very generous solution in spite of b).

Anyone who has logged into Warframe in the past 7 days on any platform with a Twitch linked account and did not receive the Ash Prime Drop will receive one! 

We will let you know when the script is finished, should be some time this week!

Thank you. 

Edit:

Script is in progress and should be done within 2-6 hours on all platforms!

SCRIPT IS DONE! 

Thank you so much. love ya 

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Come on!?!?! Are you kidding? I live in china and woke up at 5am to make sure I was watching to get the twitch drop. So in the end I didn't need to do that? This is crazy, I seriously can't believe it. Not cool 

Edited by iTzTruth
  • Applause 2

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Nothing in my warframe box. I think it's dead.... Not cool, I've follow all the stream, linked my twitch prime account before and nada. 

It's difficult to understand why some players have ash prime and other no. 

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  • Upvote 1

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Are they still rolling it out? Didn't get it yet but thanks a lot for the effort of programming the script.

 

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I have to congratulate you on this one. After a sh*tty customer support experience with other games that results in no one getting it...You guys raised the bar. Well Done, DE!

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28 minutes ago, iTzTruth said:

Come on!?!?! Are you kidding? I live in china and woke up at 5am to make sure I was watching to get the twitch drop. So in the end I didn't need to do that? This is crazy, I seriously can't believe it. Not cool 

In these cases maybe a small compensation, some actually did watch the stream 

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