Noob question

[(PSN)KyleXY12345]

Sent a support ticket to DE a yesterday about something. They replied and they said I should reply in return so they can fix my problem, but I don’t know how to reply to them. There was no reply option and the only thing I can do was leave a comment. 

I know you guys probably facepalmed by now, but I just need to know how to reply to them.

[Shalath]

3 hours ago, (PS4)KyleXY12345 said:

Sent a support ticket to DE a yesterday about something. They replied and they said I should reply in return so they can fix my problem, but I don’t know how to reply to them. There was no reply option and the only thing I can do was leave a comment. 

I know you guys probably facepalmed by now, but I just need to know how to reply to them.

Log in to the support website and enter your reply on the ticket. That will update it and pop the ticket back into an "open" state so the handler knows you have replied.

[(PSN)KyleXY12345]

4 hours ago, Shalath said:

Log in to the support website and enter your reply on the ticket. That will update it and pop the ticket back into an "open" state so the handler knows you have replied.

Thank you very much!