[A volunteer translator was treated unfairly！]

We initially tried posting this on Tieba but it unfortunately got caught by the automoderator. We wanted to ensure the community sees it, so we are also posting here for visibility.

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你好 Tenno，

你们当中有些人已经得悉，上周我们对志愿者翻译团队进行了一项改动，并且我们想要为那些随时关注我们社区的玩家澄清这个情况。

我们对于延迟公开发表关于这个事件上的声明表示真诚的歉意，并且我们也明白我们的中文 Tenno 会希望了解导致这个情况的原因。

我们不会把志愿者从我们的志愿者计划中草率移除，并且这种移除是在经过深切的考虑后而进行的。我们之前有提供志愿者一个关于计划的规则事项以及最近添加的志愿者协议来让我们能与他们分享未公布的资讯－有时候会有违反这些规则的情况发生，因此我们需要提醒 Tenno 关于这些规则。

比如，这是我们公布在私密 Discord 与我们翻译团队分享的规则:

可是当志愿者多次违规后，我们有必要将其从我们的志愿者计划里移除。出于对该位在我们志愿者计划里对 Warframe 投入了时间和热枕的 Tenno 的尊重，我们不会透露他从这个志愿者计划离开的确切原因，但这些决定都经过了深思熟虑和审核。

我们希望我们中文 Tenno 得到聆听和支持。

我们的中文客服人数今年已翻倍来致力达到这个目标，并且我们承诺会更体贴玩家的需求，此外会继续改进及润色我们的本地化内容。谢谢大家。

- Warframe 中文客服团队

A screenshot of our Tieba post can be found here:

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An English translation can be found below as well:

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Greetings, Tenno

As some of you are aware, a change was made to our volunteer translation team last week, and we wanted to shed some light on this situation for those in our community who have been following it closely.

We sincerely apologize for the delay in commenting publicly about this matter and we understand that our Chinese Tenno would appreciate clarifications on what led us to this situation.

We do not remove people from our volunteer programs lightly, and such removals are made after great consideration. Our volunteers are provided with a list of program guidelines and a (recently-added) volunteer agreement that allow us to share unreleased information with them -- sometimes a violation of these guidelines occurs, which prompts us to remind Tenno of them.

For example, this was posted in the private Discord we share with our translation team:

However, when multiple violations occur, removal from our volunteer programs is necessary.  

Out of respect for the Tenno who have contributed their time and passion to Warframe in our volunteer programs, we do not disclose the exact reasons for their departure from these programs, but these decisions are made with great consideration and review.

We want our Chinese Tenno to be heard and supported. Our Chinese staff has doubled this year alone to do just that, and we are committed to being more sensitive to player concerns, in addition to making improvements and adding polish to our localized content.

Thank you,
Warframe Chinese Community Support