[clan hierarchy changed? What's up with "Founding Warlord"?]

On 2018-09-13 at 7:27 PM, taiiat said:

actually, you were not. 

this has always been in the game, but not represented in the UI. Support has being doing the legwork of managing this hidden aspect by hand until now.

I don't know about their situation, but I founded my own clan because I wanted to see how dojo contruction worked, and knew I'd be away from the game for months at a time, years ago. I then added my brother, have since added friends here and there, (who have come and gone) but upon checking out fortuna my brother was made "founding warlord". So if it was managed on the backend, it wasn't managed appropriately. I don't have beef with it, it can be fixed (though in this case it doesn't need to be), but I, in fact, founded the clan; yet was not made "Founding Warlord". 

[What's the likely wait time for an email change?]

Hi, I hope I'm not digging up an "old" thread, but this was the most recent one I found with the same issues I'm having at the moment. I'm kind of in the same boat. Moving, tomorrow actually, and won't have access to the email my account is linked to within a reasonably short time frame (I know. My bad for not just using gmail or some equivalent when first setting up my account years ago).

I filed a ticket on the 26th of March, have had the same automated email with questions (which I answered), as well as two automated emails apologizing for the wait time, but no other response. So, cutting right to the point, how long before you got a reply/had the issue resolved, if you don't mind me asking?

I guess I wasn't expecting it to be a long response time, given that we don't have the option to change email ourselves. Again, my bad, I suppose; I should've checked beforehand and not assumed a week or two would be adequate advance notice.