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Spey

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    There needs to be an appeals process for unjust bot bans

    in General

    Posted

    I think the problem also is that kickbot can potentially throw out really long and harsh bans as a first time offense or over a typo or a mistake, but none of us even have the first idea what words can trigger it, in my case I cant even imagine what i might have done to get a week long ban.

    limiting kickbot to smaller penalties, like simple kicks or short bans would be better, and then leave the longer term more serious punishments as something that needs a bit of human oversight and accountability. if someone is hell bent on spamming obscenities, repeated small kicks will solve the problem short term until a moderator or DE staff member could step in with a more permenant solution, but it really sucks to get what seems to be the maximum penalty and locked out of several important game features by accident without any possible way to appeal it.

    I mean, support cant tell me why I'm banned, Chat mods cant tell me why im banned, maybe kickbot knows but he isnt talking, but it seems to be important to SOMEbody that i spend a week completely locked out of game chat, its just that nobody seems to know why. it seems like if a person is getting to the point of having a punishment like this, somebody should at a bare minimum be able to point to a reason why.

    There needs to be an appeals process for unjust bot bans

    in General

    Posted · Edited by Spey

    1 hour ago, NovusNova said:

    If you feel that you have been unfairly moderated, either in-game or on the forums, then you can appeal through support.

    Support: http://support.warframe.com/

    Sorry but this is patently just untrue, I'm on day 6 of a chat suspension so far, support replied to me on day 2 or 3 and informed me that as its not a DE staff members doing, its not their issue to resolve. the chat moderators or kickbot have probably suspended my chat, so its their domain. chat moderators likewise say its a support issue and to take it up with them.

    I still have no idea why im banned from all chat, I never said anything offensive or anything I can imagine would trigger a ban, I wasnt even IN one of the chat channels at the time the ban must have come. I was just running bounties on the plains and talking about mission objectives or thanking people for a revive. returning to cetus my chat went from functioning just fine in mission to completely suspended as the doors opened and cetus chat should have popped up, the only conclusions I can make are that either a chat mod accidentally banned me by mistake instead of somebody else (mistyped a name maybe? picked the wrong one off the list?) or kickbot somehow screwed up in some way and did the same. going back in my mind over anything I could have possibly said I literally cant think of any reason why I would be banned, especially for this long.

    My appeals just fall on deaf ears everywhere, I still havent had any message to give me any idea why ive been banned or how long for (though as im on day 6, its now looking like a week long ban), there is no proper channel for dealing with this issue, and everyone wants to pass the buck, DE arent communicating with their chat mods or vice versa, and nobody seems to hold kickbot accountable for anything, so what am i supposed to do?

    The Kickbot

    in General

    Posted · Edited by Spey
    fixed some bad punctuation

    gonna nekro this thread rather than post a new one, but I agree with the OP. I'm currently sitting on day 4 of my ?? day long chat ban, I still have no idea why im suspended from chat, who banned me, when, or how long for, I never recieved a warning or a message telling me any information, hell, I wasnt even in the games main chat channels at the time I was banned.

    This is essentially my first ever ban, and I only know its a ban from inferrence and going away to find out from 3rd party sources, from my perspective, I was running bounties in the plains, and had run about four of the 5-stage level 40-60 ones (to give you a rough estimate how long I had not been using regional chat etc), where I had been using the squad chat to type things like "shoot that turret" or "ty" when someone revived me, or questioning what item drops out of an axi h3 relic, I never said anything offensive or typed anything I could imagine would get me a chat ban, but upon loading back into Cetus after finishing the bounty, my chat window returned to say I had been suspended from chat.

    Support cant tell me why I'm banned, or how long for, and their advice is to just wait it out (thanks), they seem to insist it was kickbots doing, but presumably I'd have had to said something in a channel Kickbot is moderating to trigger some kind of reaction (I hadn't) and if it was a moderator, they assured me I would have been messaged informing me why the action was being taken (I didn't).

    Somewhere along the lines something has caused me to get banned, and I literally have no idea why, but I'm serving what is looking more and more like a 7 day long ban for it, is kickbot malfunctioning somehow? did a moderator accidentally click or type the wrong name by mistake? who knows, I certainly dont, and support certainly doesnt know either, as far as they are concerned its not something that a DE staff member has done, so its out of their hands.

    DE I think you need to do a better job with bans, give players more information, have some kind of channel set up to deal with and dispute bans when you feel its been unfair or unjustified (like I beleive my ban to be), right now it seems you could either have a faulty bot banning innocent players, or chat mods making mistakes with zero accountability and your support staff treat both like their own soverign entity that cannot be interfered with. at the very least, for a first "offense" (if you can call it that) maybe issue a warning or a short term ban, I've gone from being polite and helpful when I can in chat, to being cut off from things entirely for whats looking to be as long as a week. thats no chatting, no helping other players in regional, no trading, no organising groups for missions, no radshares, I cant even talk to friends or guild or people in missions I'm on, and the worst part is not even being able to point to a reason why.

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