AttAckA Posted May 13, 2013 Share Posted May 13, 2013 Anybody else having issues purchasing platinum? ive tried credit card and paypal. both fail every time, even if i try to register for the ultimate pay site, i get a system error. ughhhh Link to comment Share on other sites More sharing options...
BoogieMan82 Posted May 13, 2013 Share Posted May 13, 2013 I would contact support. They will definitely help figure out what is going on. Q: Did you download the game from steam? If so you HAVE to use your steam wallet. http://support.warframe.com/ Link to comment Share on other sites More sharing options...
AttAckA Posted May 13, 2013 Author Share Posted May 13, 2013 nah i never used a steam account for this... hopefully i can get this to work. hoping to grab the founders set Link to comment Share on other sites More sharing options...
MisterHalt Posted May 14, 2013 Share Posted May 14, 2013 I just tried as well. Two attempts, both rejected, but I got two confirmation emails from Paypal saying it went through. No plat on my account though. Link to comment Share on other sites More sharing options...
Zardy Posted May 14, 2013 Share Posted May 14, 2013 not working for me and my brother as well Link to comment Share on other sites More sharing options...
zakuhaku Posted May 14, 2013 Share Posted May 14, 2013 I've been trying to buy a founders pack but it isn't taking either of my cards. It's weird because I bought some platinum a few weeks ago with no problems. Link to comment Share on other sites More sharing options...
AdamTheBean Posted May 14, 2013 Share Posted May 14, 2013 Same here... keeps declining Link to comment Share on other sites More sharing options...
AttAckA Posted May 14, 2013 Author Share Posted May 14, 2013 i filed a ticket with warframe support, as well as ultimate pay. Ill keep you guys informed if i hear anything. Link to comment Share on other sites More sharing options...
AttAckA Posted May 14, 2013 Author Share Posted May 14, 2013 (edited) their customer support is not helpful at all. still not working. see below. Response Via Email(Kavita) - 05/14/2013 05:22 AMHello,Thank you for contacting us. After checking our records, we are glad to inform you that your UltimatePay account is currently Active and good to use. We request you to attempt to log in to your UltimatePay account once again. In case you still experience difficulties accessing your UltimatePay account, please follow the steps mentioned below to reset the password: - Please visit the link https://www.ultimatepay.com/app/order/login/forgot/- Enter your email address and the re-captcha, click Continue- You will now receive an email with the Subject line UltimatePay Password Reset at your email address- Click the link and enter the password of your choice, enter the re-captcha and click Continue- You should get a message Your password has been resetFurthermore, we have credited 100 Ultimate Points to your UltimatePay account as registration reward bonus. Please know that registration reward bonus is a one-time reward. This reward points is valid for a fixed period of time, typically 90 days.After checking our records, we see that your purchase attempts via credit card and PayPal associated with the email address "attacka@optonline.net " have been declined due to the following reasons: - Your IP Address location is far apart from your Billing address- You are sending your payment behind a proxy- Your billing information does not match the information logged on your order- You are travelling (away from your registered location), system may not accept the paymentPlease know that online transactions are processed automatically by the system. Since this process is automated, the system has several inbuilt security filters which verify the online transaction to ensure a safe and error free transaction. If the criteria set by these security filters are not met, the order gets declined.We apologize that we cannot be more forthcoming; for security reasons we are unable to give specific details on payment restrictions. We suggest that you use alternate payment methods to complete your purchase.Should you need any further assistance, please write to us by simply replying to this email.Thank you,Kavita Customer Service Representative Playspan Marketplace UltimatePay.com Edited May 14, 2013 by AttAckA Link to comment Share on other sites More sharing options...
Myrrdhin Posted May 14, 2013 Share Posted May 14, 2013 I have issues too. I tried paypal and credit card as well. It rejects all. In the past I used the system fine.. It only does this since today.. Link to comment Share on other sites More sharing options...
L0N3R Posted May 14, 2013 Share Posted May 14, 2013 So this ain't just me then... Link to comment Share on other sites More sharing options...
UrbanJokez Posted May 14, 2013 Share Posted May 14, 2013 Just tryed buying founders package and its taking the money from my bank but telling me on the warframe site that the payment was rejected, then I checked about 20 minutes later and the money has gone back into my bank Link to comment Share on other sites More sharing options...
Lakhesys Posted May 14, 2013 Share Posted May 14, 2013 Well, at least it's just not me. Been trying to redeem a UCG since yesterday :/ Link to comment Share on other sites More sharing options...
CheekyMonkey Posted May 14, 2013 Share Posted May 14, 2013 (edited) Yep, thought my credit cards were deactivated or something. Tried 3 different cards and my paypal and everythings saying 'rejected'. I want to finish my founders support or get some rare cards etc. had no problems in the past but that was a few months back. edit: btw i dont go thru steam client. Edited May 14, 2013 by CheekyMonkey Link to comment Share on other sites More sharing options...
AttAckA Posted May 14, 2013 Author Share Posted May 14, 2013 (edited) warframe support responded to my ticket. i informed them it is still not working. email: DESeline (WARFRAME Support) May 14 11:38 (EDT) Hey AttAckA! UltimatePay was undergoing some maintenance which caused some payments to get declined. We've been told that this issue has been fixed, can you give the payment system another shot and let me know if it goes through or not! Thank you so much for your patience! ultimate pay also responded: Discussion Thread --------------------------------------------------------------- Response Via Email(Robert) - 05/14/2013 01:00 PM Good Day, Thank you for contacting UltimatePay. We apologize for the inconvenience. We are currently experiencing technical issues in processing payments using Credit Cards or PayPal. Please be aware that we are currently working on resolving the issue as fast as possible. Please attempt in placing new orders later in the day. Meanwhile, you may want to use Ultimate Game Cards to complete orders by clicking on the link below: http://www.offgamers.com/ultimate-game-card/ugc/ultimate-game-card-code-c-5003-5004-5005.ogm Feel free to contact us if you have additional questions. Thank you. Robert Customer Service Representative PayByCash.com UltimatePay.com RobertCustomer Service Representative PayByCash.com UltimatePay.com Edited May 14, 2013 by AttAckA Link to comment Share on other sites More sharing options...
ScoobyDooKenobi Posted May 14, 2013 Share Posted May 14, 2013 I got so frustrated I just went and tried the Western Union method. I am not usually negative but I fully expect it to fail as well. The Devs need to drop this company ASAP. You have a five star game with a no star billing company IMO. Link to comment Share on other sites More sharing options...
ScoobyDooKenobi Posted May 14, 2013 Share Posted May 14, 2013 Well... obviously I am a fool. I threw good money after bad. Tried the Western Union option with UltimateFail and unlike the PayPal and CC, where you at least get your money back, mine is gone. I love this game. I really wanted to support it. I wanted to support it at the $249.99 level. I doubt I will ever see that money again. I blame only myself for my stupidity, but if you were me, would you ever recommend what is otherwise a great game to a friend or acquaintance after being robbed? Would you even wish this on an enemy? UltimateFail is a poorly run company. Flame me all you want, but if your Visa is declined, it is usually your card issuer or a vendor not being able to connect. The lie here is that they worry about fraud but we all know their site has rejected everyone. I will grant them this... I am safe from fraud when I can't spend my hard earned money on things I wish to purchase. I will, however, immediately update this current rant if I receive a refund or my Grandmaster Founder package. I love everything about this game... but I believe UltimateFail will be why I leave it. Link to comment Share on other sites More sharing options...
UrbanJokez Posted May 14, 2013 Share Posted May 14, 2013 Yeh ive just been in contact with support and ive been told that ive hit the limit for Ultimatepays anti fraud thing, will have to wait up to 3 days for the temporary ban to be lifted unless I contact them directly myself. Thing is I can login to the Ultimatepays website fine but when i try to get hold of support its saying the same details I logged in with are wrong and to recover them, when i try to recover my account details im not receiving any emails at all. Really not liking this ultimatepay BS Link to comment Share on other sites More sharing options...
AdamTheBean Posted May 15, 2013 Share Posted May 15, 2013 Yeah, it let me pay for my friend but not my own since they stupid system locked me out Link to comment Share on other sites More sharing options...
zakuhaku Posted May 15, 2013 Share Posted May 15, 2013 Well it finally let me buy the founders pack. Hope the issue gets cleared for the rest of you. Link to comment Share on other sites More sharing options...
CheekyMonkey Posted May 15, 2013 Share Posted May 15, 2013 still getting rejected... so frustrating. guess they dont need our monies lol. ;) Link to comment Share on other sites More sharing options...
Bourgeoisie Posted May 15, 2013 Share Posted May 15, 2013 I'm not getting rejected. When I went to upgrade from Master to Grandmaster, the payment went through (And is marked by PayPal as completed) just as my previous two have; but no confirmation email was received and the upgrade never occurred. Seeing as both of my other payments and upgrades were successful in a matter of minutes, I'm beginning to think there's an issue. When trying to check UltimatePay's site for any sort of information, absolutely nothing is shown. I've submitted a support ticket with them, since the lack of confirmation email (But Completed status in Paypal) seems to indicate an issue with UltimatePay rather than PayPal or Warframe itself. Link to comment Share on other sites More sharing options...
ScoobyDooKenobi Posted May 15, 2013 Share Posted May 15, 2013 I hope so too Zak... but at this point, I just hope I can get my money back. No founders pack for me I guess. Link to comment Share on other sites More sharing options...
ScoobyDooKenobi Posted May 15, 2013 Share Posted May 15, 2013 Okay. My Western Union payment was processed. I seems whatever issues Ultimate was having have been resolved. I will now happily end my rant and go play with my new toys. Link to comment Share on other sites More sharing options...
CheekyMonkey Posted May 15, 2013 Share Posted May 15, 2013 yes, worked finally. Link to comment Share on other sites More sharing options...
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