Monybags33 Posted June 13, 2015 Share Posted June 13, 2015 Hey my fellow Tenno I thought id ask everyone whats your longest time you'v had to wait for the "Warframe Staff Support" to get to your ticket you'v made in the support section? Honestly a simple question but to me it seems like Iv been forgotten ever since the last event for now almost 30days with no one messaging back regarding my issues, its gotten to the point were I feel they just outright ignored my issue without so much as a "Sorry we cant help you" and left me be witch is really souring my Warframe experience making me distrust the staff just outright in general. So sure maybe the issue is something they are outright ignoring because its not important but I figured why not ask the public how long they have had to wait for a support ticket to even be acknowledged by the support team or if some have ever been acknowledged at all. I honestly just hope the staff isn't being ignorant and ignoring me on my matter and thats what mainly concerned me in the first place but then again all games have sour spots at times. PS: This is remember a "General Question" regarding support ticket response timing and not just a outright complaint to the Warframe staff or a help me thread. I just honestly want to know how long people have waited before anyone in the support team have gotten back to them (if at all) so I can get a ruff idea how long a normal support ticket takes since I have not made many myself in the past in Warframe. Link to comment Share on other sites More sharing options...
Tali Posted June 13, 2015 Share Posted June 13, 2015 18 days for a small issue, my fastest was 6 mins but at that time they wasn't so busy Link to comment Share on other sites More sharing options...
(PSN)Fury-Gagarin Posted June 13, 2015 Share Posted June 13, 2015 I waited around a week when I had to file a ticket so that our clan founder was able to remove an inactive warlord, and that was when they were busy. Your mileage may vary. Link to comment Share on other sites More sharing options...
Mr_bunny Posted June 13, 2015 Share Posted June 13, 2015 I wouldn't be surprised if a response takes 40 days. Quite a lot of people send those tickets. Really though. A LOT of people send tickets. And I don't know how they check them but I'd assume it is manually and probably 1 or 2 people are doing this. Link to comment Share on other sites More sharing options...
ToxicTroublermaker Posted June 13, 2015 Share Posted June 13, 2015 1 month of waiting and human reply which is helpful is better than 2 minutes and a bot reply that doesnt solve anything Link to comment Share on other sites More sharing options...
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