How To Send A Ticket?

[Cellix1]

What the title says.

 

I didn't get my Kuria decor because of the blank Lotus message bug from 2-3 weeks ago. Then someone told me to try warframe support to get it.

 

I sent my problem including screenshots of the blank lotus message, the proof that I scanned all kurias in the codex, and my decoration inventory that was empty. But after 2 weeks I still didn't get my kuria.

 

Is there something wrong with how I sent a ticket?

 

If I did it wrong, what is the step by step procedure in sending one?

[MichelPostma]

Did you already get an answer to your ticket? Just check on support.warframe.com (log in -> my activities)

If you haven't yet then support hasn't gotten to your request yet. They're very busy, so please be patient

[Cellix1]

Did you already get an answer to your ticket? Just check on support.warframe.com (log in -> my activities)

If you haven't yet then support hasn't gotten to your request yet. They're very busy, so please be patient

 

It showed this

 

Is that a good thing? Its been 7 days since the last activity

[MichelPostma]

It showed this

Is that a good thing? Its been 7 days since the last activity

It probably means it was looked at by you or Support 7 days ago. Since the status is "open" DE has yet to solve it for you, so all you can do is wait