[Zenurik Focus + Ciphers Bugged/Broken]

I apologize if this isn't the proper place to seek help with this, but my account has been bugged for several months, but I have just now cared enough to seek a resolution. I don't know if others experience(d) this or not but this is what's been going on.

I unlocked the Zenurik tree well over a year ago and it worked fine. After a while I stopped playing for several months and returned to discover that I no longer earn Focus points on any frame it is equipped to. In my arsenal it shows "Zenurik 0 / 18 Unlocked" below my weapons in the Tenno Loadout. At the end of every mission, there is no mention of having earned any focus points and my total does not increase. I am not at the cap, as I have only earned about 3k points in the life of my account when I first unlocked it. I could be doing something very wrong, but online tutorials lead me to believe I am simply stuck in a bug.

Also, my ciphers are bugged as well. I have 14 ciphers in my inventory, but every single console I open to hack say I have 0 available. I have crafted more, yet the number stays at 0. I have even tried going to low level missions that I know allow ciphers to be used, yet my total still shows as 0. Pressing the button to use one does nothing either, so all terminals believe I have 0, not just a display error.

(((I will add 2 pictures to show what I see for the Zenurik issue, but I will have to update later with cipher bug pictures.))) This was the original plan, but the forum rejects any picture URL I give it, so you get no pictures.

Please help me get this resolved soon. I am only now realizing the potential in actually using the focus trees.