[Login Failed Check Your Info]

[DE]Glen is a dev. He is working on networking, connection, matchmaking & hardware stuff.

He is aware of the issue you're all facing (aka unable to login), and works on identifying what can cause it.

The fail log pointed out above may help doing so.

He is not working "on a specific player"; he tries to find a solution to a problem which may be similar for many players.

I have the exact same error and many have reported the same error, hope for a quick fix.

[Hotfix 16.0.3]

Fix login !!

[Login Failed Check Your Info]

Have you sent this to the Support? Cause this is where it's supposed to go.

They must be under thousands of tickets 2 work days after a big update. That's why you see no reaction yet.

 

But since this is a major issue, I'll try to enlight this info to the Managers. If the info is valuable, they may be able to skip the Support process and directly report to the Devs.

Thanks for trying to help.

 

Edit: done.

[DE]Glen is handling.

Is he also working on all the others of us, who can't login due to that error ?

[Log-In Failed.]

Lets bring this back up top on the page... FIX it !!!

[Hotfix 16.0.2]

How about you fix our accounts, so we can log in !!!

[Log-In Failed.]

Have the same show up in my ee.log, KubrowPets error :(

[Login Fail]

14.008 Script [info]: StartLogin()

14.008 Script [info]: DispatchLogin()

14.008 Sys [info]: Logging in as ****@********.**   [ EMAIL Censored :) ]

14.010 Sys [info]: Creating loader for /Temp/LocalPlayer loadout...

14.010 Sys [info]: Found 1 items to load (0.2ms) [Heap: 378,383,248/456,458,240]

14.024 Sys [info]: Finished load of batch [0s and 0 frames at 0 ms/frame avg, 0 ms/update peak]

14.024 Sys [info]: Resource load completed in one pass and 0.01s (inherited 0 of 1)

14.024 Sys [info]: Loaded 0/0 resources at 16 ms/frame

14.025 Script [info]: LoadOut resource loader is done; showing avatar

14.025 Sys [info]: Calculating (item based) player XP

14.025 Sys [info]: Player has 0 (item based) XP

15.079 Sys [Warning]: POST /api/login.php HTTP/1.1

15.079 Sys [Warning]: Accept-Encoding: gzip

15.079 Sys [Warning]: Content-Encoding: gzip

15.079 Sys [Warning]: Host: ToS violation

15.079 Sys [Warning]: Content-Length: 184

15.079 Sys [Warning]: Cache-Control: no-cache

15.079 Sys [Warning]: 

15.079 Sys [Warning]: HTTP/1.1 400 Bad Request

15.079 Sys [Warning]: Server: nginx

15.079 Sys [Warning]: Date: Sat, 21 Mar 2015 10:25:01 GMT

15.079 Sys [Warning]: Content-Type: text/html

15.079 Sys [Warning]: Content-Length: 146

15.079 Sys [Warning]: Connection: keep-alive

15.079 Sys [Warning]: Vary: Accept-Encoding

15.079 Sys [Warning]: Content-Encoding: gzip

15.079 Sys [Warning]: 

15.091 Sys [Error]: Login failed: 

Failed to update account.  Error: war-mongo2:27017: Cannot update 'KubrowPets.53d0a80e06c56fa18d7b76b9.Configs' and 'KubrowPets.53d0a80e06c56fa18d7b76b9.Configs.1.Skins' at the same time

 

15.091 Script [info]: MainMenu::LoginDone result=false

15.091 Script [info]: Login failed.

Failed to update account.  Error: war-mongo2:27017: Cannot update 'KubrowPets.53d0a80e06c56fa18d7b76b9.Configs' and 'KubrowPets.53d0a80e06c56fa18d7b76b9.Configs.1.Skins' at the same time

 

15.091 Script [info]: ResetLogin

15.091 Sys [info]: Created /Lotus/Interface/Dialog.swf

15.092 Script [info]: Dialog::CreateOk(description=/Lotus/Language/Launcher/LoginFailed, leftItem=/Menu/Confirm_Item_Ok)

15.092 Sys [info]: ResourceLoader::~ResourceLoader() in 0.073ms [Heap: 378,331,296/456,458,240]

16.241 Script [info]: SendResult_MENU_SELECT()

16.241 Script [info]: Dialog::SendResult(4)

16.425 Script [info]: Login failed, confirmed

 

 

 

This is the error I got in ee.log

[Login Api Is Throwing A 400 Bad Request]

Same for me