[Support wait time]

1 hour ago, Cleesus said:

I wouldn't recommend you do either of these things, just wait until your ticket has been replied to by support. Updating the ticket by replying to it will send it to the back of the queue, reporting your thread on the forums has nothing to do with support.

Oh damn I did reply to my ticket. Guess I played myself. 😕

[Support wait time]

Just now, -AxHx-Vile said:

2-3 weeks. If it's faster, you're lucky.

Damn, OK thanks. Really hoping I can get my stuff back. Luckily the person sent mail to himself from my account. So I know who did it.

[Support wait time]

Hello,

I've submitted a ticket a couple days ago with regards to my account being hacked and I was wondering how long it takes for support to acknowledge tickets.

This is the first time I've done this and I'm not sure how the support team works here.

 

Thanks