My Buddy Can’t Access His Arsenal

[(PSN)CannibalCrayons]

We’ve run through Vor’s Prize and I’m helping him progress through the game slowly but surely. However, we keep finding a reoccurring problem on his end where he cannot use his arsenal, access his mods, check the market, or any other interactive interface in his ship. It used to do this to me as well way back when I was just starting but it hasn’t happened to me in a very long time. 

Everything acts as if he’s hit 🔲 to interact with it but all interfaces never open for him. I’m guessing I somehow fixed this for myself but I have no idea how I did it. Does anyone else know how to fix it?

(He has restarted his game multiple times, he has uninstalled and reinstalled, yet he gets the same results)