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Account Glitched


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So at some point around several months back, my friend's warframe xbox account became glitched to where navigation said everything single place, mission, etc was locked. The only thing he was able to do was walk around his ship. Ive seen it for myself. He's tried to get his account reset. He's talked to everyone he could but no one has helped him. Is there any way to fix this situation? Otherwise he will not be able to do anything *AT ALL*. 

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