Storm-Mauler Posted April 15, 2013 Share Posted April 15, 2013 Hi everyone! I recently bought a founder status pack, the hunter one. The payment has gone through on my visa statement yet the status still isn't present on my game. I don't have any platinum or the warframe. Any help or advice? Thank you! Link to comment Share on other sites More sharing options...
Windbow Posted April 15, 2013 Share Posted April 15, 2013 Hi Storm-Mauler. It's unfortunate this still does happen. Please submit a support ticket at support.warframe.com They'll sort it out for you ASAP. Link to comment Share on other sites More sharing options...
Storm-Mauler Posted April 15, 2013 Author Share Posted April 15, 2013 I actually just looked at my steam wallet and the amount is in my wallet, even though I paid for the founder status pack. Did it just not go thought correctly? Should I try it again? Link to comment Share on other sites More sharing options...
Puukainais Posted April 15, 2013 Share Posted April 15, 2013 (edited) I actually just looked at my steam wallet and the amount is in my wallet, even though I paid for the founder status pack. Did it just not go thought correctly? Should I try it again? No, you should contact them and figure out the first payment. Edited April 15, 2013 by Puukainais Link to comment Share on other sites More sharing options...
Windbow Posted April 15, 2013 Share Posted April 15, 2013 I'm not sure. I did not go through steam. If the amount is still in your steam wallet, maybe it did not go right through to Warframe? So that you don't double-purchase, please submit a support ticket at support.warframe.com. They'll help you get the right info. Good luck! Link to comment Share on other sites More sharing options...
Storm-Mauler Posted April 16, 2013 Author Share Posted April 16, 2013 I just want to thank you guys for the help, I actually didn't approve the order all the way through. It seems to take an extra step than normal for a steam purchase and I did not realize. Thats why the payment went through my visa but showed up on my steam wallet amount. I simply tried to buy it again with the funds in my wallet and it worked perfectly. Thank you guys again for your help! Link to comment Share on other sites More sharing options...
Windbow Posted April 16, 2013 Share Posted April 16, 2013 You're most welcome, "Hunter"! Glad you got that solved. :) Link to comment Share on other sites More sharing options...
Question
Storm-Mauler
Hi everyone! I recently bought a founder status pack, the hunter one. The payment has gone through on my visa statement yet the status still isn't present on my game. I don't have any platinum or the warframe.
Any help or advice?
Thank you!
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