bosstnt Posted May 25, 2013 Share Posted May 25, 2013 Waiting for 7 days on response from a ticket. +1. some sort of reply would be nice even if its a just a f.u. but a week passed ticket still in with no reply. Link to comment Share on other sites More sharing options...
Khaladun Posted May 26, 2013 Share Posted May 26, 2013 Agreed, I took the optional reset and my Excalibur Prime is gone, Day 6 no response on my ticket. Link to comment Share on other sites More sharing options...
TheHeraldXII Posted May 26, 2013 Share Posted May 26, 2013 I imagine that since update 8 the staff have been run through the gauntlet just to keep the game working properly. Think of all the hotfixes that have come out in the last few days, then the backlog of bug reports that required those hotfixes. Be patient, it's just a hectic time at DE right now. Link to comment Share on other sites More sharing options...
DBugII Posted May 26, 2013 Share Posted May 26, 2013 Due to U8 and the buttload of bugs which they still haven't applied all the fixes for, the support system got bombarded with tickets like you would not believe. A ticket I filed just after U8 deployed hasn't been answered so far either, and I can't imagine how far back tickets which existed prior to U8 will be push as a result. Link to comment Share on other sites More sharing options...
Vyaldyn Posted May 26, 2013 Share Posted May 26, 2013 Before update 8 I got response within 2 days. I'm assuming the update is giving hard time for support. Link to comment Share on other sites More sharing options...
IlIlllIO0pallaO0IlIlIlIl Posted May 26, 2013 Share Posted May 26, 2013 I think the player base is increasing exponentially. Couple that with major changes and bugs introduced from update 8, I think it's going to take a while. Link to comment Share on other sites More sharing options...
Draakje Posted May 26, 2013 Share Posted May 26, 2013 Biggest issue I see? People making tickets for things that don't need support. People are spamming the support system with whines about RNG etc. The support people still have to look at each and every ticket and answer them. They can't just go on a deleting streak because that will mess up their system most likely. So before you send a ticket make sure it is an actual support issue and not because you don't like your drops. Link to comment Share on other sites More sharing options...
Strac_CRO Posted May 26, 2013 Share Posted May 26, 2013 Update 8 brought lot's of problem with blueprints missing so they are very busy. Link to comment Share on other sites More sharing options...
Chaotica13 Posted May 26, 2013 Share Posted May 26, 2013 I've had an open ticket for 3 weeks. So I feel your pain. Link to comment Share on other sites More sharing options...
[DE]Draice Posted May 31, 2013 Share Posted May 31, 2013 I've had an open ticket for 3 weeks. So I feel your pain. I've just poked one of our support members to investigate this, so you should have your ticket answered soon. Just to give everyone a heads up, since Update 8.0 went live, the number of tickets being submitted have increased 6-fold. Please bear with us while we get around to answering them all. Cheers, Draice. Link to comment Share on other sites More sharing options...
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