Is there a certain video format for a Support Ticket?

[(PSN)K1ll3RnStnXt]

I try to upload a .mp4 video file (about 30s long, ~25MB) as an attachment for a Support Ticket, but I keep getting a " The upload took too long, connection was lost" error. As a note, it only took about 10 seconds for the blue progress bar to fill up. Thank you in advance.

P.S. I did manage to successfully upload screenshots, which are in .jpeg format. I think I need the video for better "supporting evidence". 

[Xekrin]

29 minutes ago, (PS4)K1ll3RnStnXt said:

I keep getting a " The upload took too long, connection was lost" error.

Sounds more like a 'try again later' type situation, not something that would be resolved by changing format.  It is uploading the file only as an email attachment, I doubt its checking whether its avi, mpeg or mp4.  Keep trying, or zip it up and try that.

[tifanator]

Can you not upload to Youtube and just give the link?