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Chat Connected but Not Working


(XBOX)INTENSE INDIAN
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Hi all, 

I have read several posts regarding a chat not connecting and showing a spinning circle, but mine is connected. I can see all the players online in my region, clan, etc., however I cannot send or receive messages. I try to use the trade chat, but no one's messages appear, I just see a bunch of players' names on the side. I can't find anything online regarding this problem. 

Has anyone ever encountered this problem and know of a fix? I'd really appreciate the help. 

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